Neal A

Review of Infinity Home Improvement

I ve had mixed experiences with Infinity Home Impr...

I ve had mixed experiences with Infinity Home Improvement. I was having issues with my gutters and received a number of quotes. All the other companies just gave a quote as asked. When talking with Boyd, he straight forward told me that there was nothing wrong with the gutters and didn t need replacing. The previous installer didn t use enough downspouts for the size of the roof and size of the gutter. He recommended replacing only the downspouts with larger ones, which took care of everything. I went with Infinity Home Improvement because of giving me a solution to the problem and not just a quote.
The less than 5 star review is a result of them needing to improve their internal communications. I think this is then transferred to communication with customers. Service had been a little tough to get on a second job they did. Also, they called to do a free energy evaluation. I said I wasn t available for the first suggested time and we agreed on a later day and time. They said someone would call before the appointment to confirm that everything was still a go. They called, but they tried to confirm the first suggested time which I had told the first person was not good and explained that a later day and time was the agreed plan. The evaluation went off, on time, and without a hitch.