My daughter is a happy BMW owner. We all panicked when driving through Naples from St Pete, the panel light up with drivetrain warning. Moises Marante at the dealership went above and beyond to restore our peace of mind. He arranged for a mechaninc to stay after closing to examine our car. After...
My family currently has 2 BMW"s and we have purchased only BMW"s for the last 40 years.We like the cars very much and we like the service. Our current service advisor is Chuck Griffith at the Naples BMW dealership. He is really excellent at his job. If I need only routine maintenance I can count on ...
My husband and I spent a few weeks looking for a used BMW and had several negative experiences. When we were contacted by JJ at Germain BMW, we were immediately confident when he said "I'll have the keys on my desk for you." It was my first pre-certified car purchase and I was anxious, but once my h...
Great doing business with Kevin Higgins. We actually bought car here instead of the dealership in our city.
Great service, great experience, great cars. Kevin Browne is both a good friend and a very professional and customer oriented rep.
Germain BMW of Naples offers incredible services.
My service advisor, Rhoel Gray, was, once again, fabulous. I had run over a screw in the road and destroyed a brand new tire. I called and gave him the details of the tire but didn't remember it was a summer tire, not all-season, and he didn't have one in stock when I arrived on Friday afternoon. H...
I just purchased a 2011 BMW M3. The car is beautiful and it truly shows what BMW M team is all about.
I want to say a Huge THANK YOU to Peter my sales rep. Peter made my buying experience as fun and enjoyable as my new M3. It really comes to show why Germain BMW of Naples is the best place to bu...
Great service by Charles Griffith. Easy in and easy out! He handled everything.
Chuck Griffith is one of the best service writers that I have dealt with as he appreciates the opportunity that he is confronted with and manages from a customer viewpoint.
Good service, just needed parts, knowledgeable service department
Since moving to Naples over a year ago, I've been to the dealership on a few occasions for maintenance. Chuck Griffith is always on top of things and makes sure I'm satisfied with my visit and the work done. I drive my dream car which I've owned for 10 years and it's good to know that it will be t...
Great service and selection. They will treat you right.
Service advisor George Donovan is the reason I have moved servicing of my two BMW vehicles to Germain. George is focused on providing exceptional service and attention to detail. I purchased my two BMW vehicles elsewhere but because of previous experience with George at another Germain dealership I ...
Kevin Higgins is a very good salesman.
But most important - very good person.
Ready to help at any moment.
George is always thorough with his explanations and honest. I can count on George to be truthful with me when a repair is necessary.
Excellent Customer Service! Purchased a 2006 Lexus SC430 from JJ and David at Germaine BMW sight unseen. The car arrived in excellent condition and I am very happy with the customer service and the honesty/professionalism of this dealership!!!
Very courteous, very professional in every sense of the word! Mr. Klevis Toska whom I had the pleasure to deal with represents the brand and your dealership very well! He made the process of purchasing my vehicle a pleasant and seamless experience! Kudos!
Upon walking into the dealership, I was greeted with a smile and eventually a loaner to test out. That loaner is now my new 430i convertible. Raquel was very welcoming and helped me get situated with both Jeremy in service and Natasha in sales. Chris made sure I was taken care of. Being new to Naple...
Have been dealing with Germain BMW of Naples for 5 years. Chuck Griffith was my Client Advisor for my recent service. He was extremely professional and pleasant to deal with which was much appreciated during these stressful Covid times. Thanks Chuck and Germain! LOVE my M4!
This was my first ever purchase of a BMW. At first I must admit that I was a bit intimidated but having a Frank Angelillo as my salesperson immediately set me at ease. Frank is a top notch salesman. His communication and follow up skills are first rate. Frank worked with me every step of the buying...
Patrick has been user friendly in all respect. Not only does he approach the selling process in a straight forward, honest and informational manner but he continues to show great interest in customer satisfaction following the sale. He is patient and extends himself on all occasions.
This was t...
This was a fantastic customer joirney from beginning to end!!! Fixed my car and provided a loaner car, on top of that my car was hand washed and vacumed upon pick up, looked great!!! Thank You....
My wife Julie and I on a chance stopped by Germain BMW to see what inventory was available in a white convertable. John Joseph met us while we were browsing the lot and made us feel welcome and comfortable and guided us to a few options. We did not intend to purchase that day but he put us in the ...
Very poor telephone etiquette. Do not handle messages worth a damn. Service OK not exceptional. Prices very high. Problem they diagnosed as only curable for $1,500 I am having cured by a local foreign car service group for $500.
I want to thank Alex, for making the purchasing experience at BMW as painless and stress free. The friendly welcoming atmosphere was a huge plus, since I was unsure as to which vehicle I wanted to choose. Alex was very informative on the vehicles we looked at, and was extremely professional. Overall...
George Donovan is the reason we bought our last 2 BMW's at Germain last Fall. George always greets us with a smile and a can do attitude when bringing our cars in for Service or Maintenance during the past 10 years. He is a difference maker.
Frank
Well, I got hit and run on my right rear bumper. Charles "Chuck" Griffith was extremely helpful as always. Led me through the insurance side and the how it was going in the BMW shop as well. I've known Chuck since I bought the GT in 2014 and he's outstanding in every facet of the word.
He'd be the ...
From the first moment I walked into the showroom, I knew I was somewhere special.
The design of the showroom, the contents of the showroom, the personnel, the level of attention and service were unsurpassed. The best group of sales people and Management team I have ever worked with.
Thank you, th...
George Donovan was excellent to work with at Germain BMW. I ve worked with him before and each time I m comfortable to know that my service will be top notch.
Bill Emerson is such an asset to the BMW in Naples FL. He is genuine and so helpful. I can't say enough good things about this man. He truly cares about the customer and makes sure the service you are having is done right and you are happy. I hope he never leaves that location! Denise Corsile
Service Advisor Adrian Pena continues to provide excellent Customer Service. He's friendly, professional and always keeps us informed regarding any problems uncovered during my service visit. Mr. Pena is a valuable asset to Germain BMW's Service Department and is to be commended for yet another, f...
I was walking home after getting a haircut on a normal hot day in Florida, when a salesman came out and asked if I needed a ride. I had about 2.5 miles to go, so I accepted. He ran in and got me a bottle of water before we departed. This impressed me so much, I decided when it was trade in time, the...
I recently leased a 2020 540 BMW at Germain with Roberto Lopez as my Client Advisor. Through the entire process my experience has been excellent with the help of Roberto. He has been very knowledge and extremely responsive keeping me update through the entire build and delivery. This my fifth lease ...
They go the extra mile to meet customer satisfaction
I ve been serviced by Chuck Griffith for three years. He s thorough, extremely competent, professional, and honest. If he doesn t think your car needs a particular part or service at this point, he tells you. Highly recommend him!
Bill Emerson, Director of Services, means Germain BMW to us. He is why we've purchased our most recent 3 out of 5 BMW's at Germain. Bill's service is impeccable, trustworthy, expedient and reliant. Service doesn't get any better than Bill Emerson service.
Service Advisor Rhoel Gray continues to provide excellent Customer Service. He's friendly, professional and tries to solve our problems diligently. Mr. Gray is a valuable asset to Germain BMW's Service Department and is to be commended for yet another, flawless, service visit.
Rhoel Gray did it...
We had a great experience in purchasing our certified 428i convertible from Bob Davidson. Came in originally looking for a mini. Bob showed us a 2016 that had a great price on it. Went home to think it over and do some internet research on the vehicle. Decided to go back for a test drive and aft...
It all boils down to something very simple. If you can trust your dealer, you have the best of both worlds. They know your vehicle better than any independent shop (no matter how good) and they provide the best parts available. I trust Germain BMW of Naples explicitly. That's it.
I had visited Germain BMW last March to look at a used BMW 328 series, with the idea that I might want to purchase one this fall. I was able to take one on the lot for a test drive, however when I explained to the salesperson, Kevin Browne, that I was not in the market right now, he politely gave m...
Awful experience. Try to call and get transferred to 12 different lines, then back to the original person. Did an awful job with my car every time I took it there. A week later, it would break down or something else would be wrong. Don't waste your time or money here.
My check engine light went off unexpectedly when driving on I-75. I drove cautiously to Germain BMW. They diagnosed that it was a minor problem that they immediately corrected. Chuck and his service team are outstanding!
Unbelievable deals at Germain BMW! Top of the line luxury BMWs that won't break your bank! The service I received at this dealership was impeccable!
About a month ago,we bought our third car from Germain. While completing the transaction we received a notice that the price had been reduced and the reduction would be honored with a separate check. That was the last I heard and I m tired of asking.There will be no more favorable reviews and probab...
God bless the people at Germain BMW. Like angels, they patiently waited for me after closing because I was coming from Miami and my tire blew on the way. Daron, Alex, Alicia and the sales manager (I'm sorry I forgot your name!) are the dream team that effortlessly guided me through the car buying pr...
Just bought a beautiful new X-5 thru Roberto Lopez at Germain BMW, Naples. He was excellent in his attention to detail and resolution of problems that cropped up.
He still communicates to assist in helping me know my new car.
Mark was very helpful, knowledgable, patient & not pushy. He went above and beyond to assist in the decision process - including providing a ride when needed, and taking the time to get to know me well enough to help figure out what I was really looking for in a car. He was not about making the sa...
Great interactions with all staff members, from the 'new' check-in guy right thru to the extra help from the tech guy at pick-up.
My family (The McDonald's) have through the years purchased 8 new BMW's from Germain Naples. I have always been satisfied with the purchases and service. Anyone who drives to the other coast or North to purchase a BMW is wasting their time. The Naples area is very lucky to have such a distinguished ...
The dealership was accommodating during the sale of my BMW. Frank Angelillo went above and beyond to meet my expectation. There were some items which needed follow up after the sale and Frank continued to work towards making sure I was satisfied. Great work by the staff but kudos to Frank Angelillo.
The joy of owning a BMW is taking it in for servicing at Germain BMW--Christian Hozer has always made me feel welcome and handles all of my concerns with professionalism and knowledge...Your automobile is only as good as the team that services it and at Germain I know that they have made me their pr...
Germain BMW represent their brand very well. In particular, Peter Martin, our sales agent, spent all the time needed with us to understand our wants and insure a positive purchasing experience. He is a true asset to Germain. We will most certainly do business with them.
thank you Germain BMW and Pe...
I had been looking around for a while, including out of state for a 2008/2009 M3 convertible and found the one Germain had for sale. Daron was helpful throughout the entire sales process, and worked with me to negotiate a good deal. Daron and Steve both really emphasized the condition and quality of...
Call Jim McGinn, honest, great integrity and a pleasure to do business with always available to help. Thank you for all your help
Shipping my BMW to Naples to leave it at my condo was terrific move, made more terrific when I brought it to Germain BMW for tire issues and service.
My Service Advisor was and is Christian Hoza and I have found none better!!! His professional demeanor, courtesy and genuine caring that the service...
We just purchased a new BMW; our sales rep was Larry Brewer. He definitely made the process smooth and we appreciated his attention to detail and his friendly manner. This is not the first car we've bought from Larry and we highly recommend him and his company. Germain BMW of Naples.
I am Absolutely stunned over the 5 Star service i got from Sales manager David Walker - Hughes and
Sales rep Alex Soare .
Never had this kind of experience From any car dealer before .
Was planning on buying a couple of year old BMW ,ended with buying a brand new BMW .
BMW worldwide must be ...
Great Experience! Worked with Larry Brewer...he got me the car I want at the price I wanted!Answered all my questions and followed through very quickly!
Chuck Griffith gets the job done. Excellent tech supervisor. Go BMW! M4
Gary Shrigley worked with us in purchasing a once leased 218i that friends of ours owned.He was very professional and knew how to explain with patience how to navigate the systems that we were very unfamiliar with. I would not hesitate to send anyone we know to him and to Germain if they interested ...
We drove 2-1/2 hours to buy from David Walker-Hughes at Germain BMW. Saw the car on-line and David answered the call and promptly sent me a video of the car and vouched for its condition. And was he right! We bought a 2016 Porsche Panamera with low miles, in fantastic condition, and at a great ...
Always a pleasant experience dealing with sales people at Germain. No pressure tactics. Always helpful, always professional.
Mike Schmidt answered my questionsl and was very accommodating.
I have owned 7 BMW's and have purchased my last two from Germain.
Now looking for my 8th.
Bruce Rollinson
Patrick our client advisor was very knowledgeable and pleasant to deal with! He was not pushy like some other car buying experiences we ve had. There were a few things that weren t ready at the time (window tinting, check has to be mailed), but otherwise it was a great dealership. We love our new X3...
Great dealership! They serviced my car under warranty, even if I purchased from across the state. They were quick, and other time when it took more than an afternoon to fix my issues, provided a loaned car for free.
I just bought my 4th 7 series BMW from Germain BMW in Naples, Florida. I made the purchase over the phone sight unseen, and traded my 750 Li BMW to them and they hadn't seen the car, but I had purchased it from them 8 years ago. I dealt with John JJ Joseph and he was wonderful to deal with. Very ...
I had a great experience with Larry Brewer at Germain BMW. He was straight forward from the first contact, never pushy and presented the best the deal from the onset. They were not hesitant to give a price over the internet or telephone.
Compared to other places I shopped, this was the best and...
Starting in the fall of 2015, I pinged several dealers to get an allocation for a brand new BMW M2 from several states. I tried my hand with dealers in my hometown of Atlanta, current state of Virginia, and finally settled with Rob Becker and his team at Germain BMW of Naples, FL. I had initially ...
My husband has been a client of Germain for many years. Unfortunately his sales rep retired and we needed to have a new sales person. I chose Kevin Higgins from his photo on the BMW web site. It was a perfect buying experience, Kevin is knowledgeable on the x5 and was able to answer all my question...
I brought my 07 BMW in for service, wanted $900.00 to fix the 02 sensor, found another BMW authorized repair Service $167.00! Do the Math! Never Again!
We traded in a BMW 428ICP Blue convertible for the new Hybrid X3 xDrive30e, and ALEX POPE made it happen in an afternoon! It was good karma that Alex had just one Hybrid in the lot, and it was the one I wanted. We did some research into the Subaru, the Mercedes and Lexus, but were drawn back to ...
Myself and my entire family have been buying and servicing our bmws for 4+ years now at Germain BMW of Naples. If you are ever in need of a service please see Chuck. He is the most down to earth trustworthy guy. I highly recommend chuck to take great care of you and your car. Customer service and w...
John JJ Joseph was a true professional. The car purchase was easy, painless, and a pleasure. I would highly recommend JJ to anyone looking for a quality luxury car. My experience was a 10 of 10!
Our experience at Germain BMW was great. Everyone was extremely friendly and helpful. Especially Matt Scaramozzo! He didn't hassle us, he didn't push us. He informed and educated us and saw to it that we got the car that was right for us. Thanks for making our experience a truly good one.
On my second purchase from Germain BMW. Both sales and service are 5 Star. Excellent group of talented and educated professionals.
Everyone is very courteous. They keep you informed. Just a great place to get your car serviced.
Moises Marante is an excellent service advisor. He is pleasant, always helpful and answers all questions in a way that makes even the less informed BMW owners feel that they understand issues and the value of the repairs and preventative services he recommends.
I couldn't have had a more positive experience with Patrick Dodard and the team at Germain BMW when buying our new X3. Patrick is friendly, knowledgeable and earned my trust quickly. Rather than pushing to close with "salesmanship," he presented information and options thoroughly. Highly recommend!
Josh Siwiec and the entire crew from financing thru delivery was terrific. Never been so happy spending so much money!
Peter Martin was fantastic! We walked in close to closing time and left an hour later with a new Car. It was right before the Christmas holidays and I m sure everyone had things to do, but they took care of us so we wouldn t have drive back the next day. Peter was very professional kind, and qui...
Let me start off saying what a great experience my son and I had dealing with Alex Soare. He was with us on a Saturday for almost five and a half hours and was able to "sweeten the deal" to get the lease done. Now for the negative part..... My original salesman (whom I first met in September of 2017...
It was my first time at Germain BMW and the experience was great. I purchased a car in Michigan and needed service in Florida. I emailed the service department to make an appointment and Chuck called me the next day. Not only did he set up my service he called Michigan to find out what issue I was h...
There is nothing I dread more than getting haggle by car sales persons, so on my last visit to the Germain BMW I was hesitant to even make eye contact with the JJ (John Joseph). but what a surprise he was amazing, he listen to what I was looking for, my questions without even pushing a sale. Once I ...
I have been buying BMW's for the past 14 years at Germain BMW. I also get my cars serviced with them. My service manager is Chuck Griffin. Such a professional. My best buying experience yet was with Alex Pope. Every step of the way was professional and to the point. I would recommend Germain BMW to ...
This is the second car we've bought from Rick. Everything about the experience the first time was repeated the second. Professional, fast, and simple. Rick sourced exactly the vehicle we wanted and delivered it quickly, in perfect shape.
George Donovan has been service rep since I got my BMW 3 years ago. He is one of the most helpful and knowledgeable reps I ve ever had at a dealership. He doesn t try to sell me things I don t need and keeps me informed during the service. Two thumbs up!
I would give less than one star if I could. The lady answering the phone is rude and a liar. She thought I didn't hear talking about me when I called to speak to a manager and lied to me saying he was in meeting and we had a bad connection then hung up on me. Make sure you get your vehicle thoroughl...
Horrible customer service! Worst Experience Ever!!! Kevin gave trade value of my vehicle, then decided he offered too much. Made me feel like because of his mistake they did not want my business. Salesman Marc was unhelpful and just did not care.
The Dirty Little Carfax
Having been a long term customer of Germaine BMW, last November I purchased a 2015 750i with BMW certification and a clean Carfax from a very polite and helpful salesperson. When I picked the car up there were a few minor scratches on the rear bumper where someone must have ...