Louis Pettey

Review of Germain Bmw

My service advisor, Rhoel Gray, was, once again, f...

My service advisor, Rhoel Gray, was, once again, fabulous. I had run over a screw in the road and destroyed a brand new tire. I called and gave him the details of the tire but didn't remember it was a summer tire, not all-season, and he didn't have one in stock when I arrived on Friday afternoon. He could have just given my back the car until Tuesday when the tire came in but Germain gave me a free loaner for 4 days. Rhoel was always there by phone or email if I had a question.