Dunraven windows

Front door and canopy brilliant job tylorstown tha...

Front door and canopy brilliant job tylorstown thanks to the sales manager lovely job.

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I have windows and a back door fitted in Oct 2019.

I have windows and a back door fitted in Oct 2019.
My back door is now not shutting as it should with the result that I have to slam the door to close it. I rang the company on the 23 May 2023 and was informed that I was in a queue for a ring back that would take up to 8 days.
Kenneth Buttifintcarr

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Don't waste your money. Firstly it took them a yea...

Don't waste your money. Firstly it took them a year before they actually came out and fitted our large window and when they did come it was a sub-contractor who clearly takes zero pride in his work. They have no inspector who comes out to approve the work afterwards. You are forced to pay once the w...

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Only left one staff as you can’t leave zero!

Only left one staff as you can’t leave zero!
Sales man did a great job selling the company and their service. They wouldn’t put a spade in the ground with ALL the checks etc being carried out was his exact works!
Signed up to an orangery as the cost were reasonable.

Dunraven sent in the surveyor a...

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terrible customer service

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This firm has been constantly harassing me for ove...

This firm has been constantly harassing me for over a year with phone calls anytime during the day or night you block one number and then they ring you off another number would never buy any thing from them a week after they promised to take my number off their callers list I received yet another ca...

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The first installer we had was a young lad and did...

The first installer we had was a young lad and did a good job with 4 windows and a front door.so like fools we went back for more. The installers weren't too bad bit slap happy but the service manager must be non existent as he never answers or returns a call. Their after care service has got to be...

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We have used Dunraven Windows for all of our windo...

We have used Dunraven Windows for all of our window/Conservatory improvements,to say we are over the moon is an understatement, from the Managers through to the workers they are very professional and friendly.When leaving the job its like they never visited except for the fact that we have our new a...

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Good workmanship and very clean.

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Over priced, was able to negotiate the price down ...

Over priced, was able to negotiate the price down by 40% off. Customer service lacks a lot. They sure do call you a ton to get your business, but once you've paid up and you hit them up asking for something good luck getting a response back. Will not use again.

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Charged my 84 year old Mother just under 2k for a ...

Charged my 84 year old Mother just under 2k for a basic front door and replacement glass for 2 misted windows !!( unknown to me at the time) she reluctantly paid in full prior to completion and several months on is stilling awaiting the glass replacement. Only found this out today so contacted them ...

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Very decent windows and doors... We've had a probl...

Very decent windows and doors... We've had a problem with the front door which they have happily fixed.

They have called us asking if we have any more work a few times now, even though it was plainly obvious that our house can have no more done to it, hence the loss of a star.

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We are absolutely thrilled with our new Orangery f...

We are absolutely thrilled with our new Orangery from Dunraven. The sales consultant that came out helped us see the potential that could be achieved and transformed our visions into amazing designs. Then the building teams arrived and Wow!, we have had workmen in before but never seen such polite ...

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I was lucky enough to win an online competition fo...

I was lucky enough to win an online competition for new doors and windows 1st March 2019. It has now been a month and half and installation is complete. What a smooth running operation from start to finish. Surveyor, photographer, administration staff all liaised with myself, my landlord and his sc...

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very poor quality of work, health and safety issue...

very poor quality of work, health and safety issues. Sub contractor are not responsible at all.

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Its not possible to give no stars the company lie ...

Its not possible to give no stars the company lie to get you to sign there paper work they promise you can cancel without charge this is all so a lie there sales team turn up late in the evening and pressure you to buy there products Ryan Draper come round our house and fed us a load of lies i wou...

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Very strange and sexist approach to sales. Despite...

Very strange and sexist approach to sales. Despite having a salesman round for over half an hour, they refused to give me a quote because my partner wasn't in the same room for the whole of the sales presentation; even though I own the property! Apparently I need a male chaperone to be given a quote...

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Thank you so much to your comments as I was intere...

Thank you so much to your comments as I was interesting calling them about my house so you save my time .Thank you so much from all of you make my mind .Mo

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Awful, absolutely awful. Poor fitting, bad to non...

Awful, absolutely awful. Poor fitting, bad to non existent customer service.

Holes in Cement, silicon missing, silicon to re-attach old mortar, doors didn't fit correctly even the rep from FENSA thought it was shocking and didn't provide a certificate. Some windows were not fitted with the corr...

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Call on a sunday evening! Tossers!

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Just had a cold caller from Dunraven windows, he s...

Just had a cold caller from Dunraven windows, he sounded to have subject knowledge and was cheerful, I wanted a replacement conservatory roof however when I checked the company out on line, I saw the bad reviews, and oh dear, I am afraid they wont be getting my custom after all.

Had a re-think af...

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Doesn't even deserve 1 star, shoddy workmanship, t...

Doesn't even deserve 1 star, shoddy workmanship, the worst customer service, old fashion drop selling with bullying tactics, completely overpriced. Once they have your details you are constantly bombarded with phone calls constantly trying to sell you stuff you already had done. DO NOT TRUST THIS CO...

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Arrogant salesman called to our house today, despi...

Arrogant salesman called to our house today, despite us having a polite notice asking salesman not to call as we don't wish to be disturbed. He even had the nerve to compliment us on the sticker. If we had wanted windows we definitely would not buy off someone who insisted on shouting the length of ...

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We have had nothing but grief with our conservator...

We have had nothing but grief with our conservatory, which is still leaking 6 years after installation. We have tried to resolve this with Dunraven, but customer service and aftercare is poor in my experience. Really disappointed.

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Our conservatory was built in March. We are absol...

Our conservatory was built in March. We are absolutely thrilled with it. Weather was inclement (to say the least) throughout much of the process. But in spite of snow and rain, the crews kept to schedule, made as little mess as was humanly possible under such conditions, finished exactly on time ...

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These people knocked our door years ago and asked ...

These people knocked our door years ago and asked if they could give us a quote and my husband gave them his mobile number. He has since told them that we are not interested numerous times but they continue to bombard him with calls for the past few years. Each time they call he blocks the number bu...

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Fortunately I was wise enough not to do business w...

Fortunately I was wise enough not to do business with Dunraven. Unfortunately, I made this decision after giving them my mobile contact details to discuss a potential piece of work. Since then I have had to suffer at the hands of their pushy sales people who have hounded me with months of phone call...

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Asked for a quote, then spent ages with the old hi...

Asked for a quote, then spent ages with the old high then low price technique ...then phone constanty for months after... AVOID...

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Constant unwanted phonecalls

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Sharp sales team. Very poor ongoing service.

Sharp sales team. Very poor ongoing service.
10 years trying to seal a leaking conservatory roof, never sealed, then try to say the time is up on the repair and it's not their problem!
DO NOT TRADE WITH THEM

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Had a salesman cold call at my house yesterday eve...

Had a salesman cold call at my house yesterday evening, at dinner time. He happened to arrive when I was accepting a Chinese delivery and despite noting my dinner he still stuck around. Once he asked if I'd consider a conservatory or extension I said no because we only moved in a year ago, baring in...

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Overpriced con artists. AVOID AVOID AVOID

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We are fed up with receiving unsolicited phone cal...

We are fed up with receiving unsolicited phone calls from this company despite asking them not to contact us. We would not use them again because of this harassment.

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I would like to say that we've had a large conserv...

I would like to say that we've had a large conservatory built not just once but 3 times due to sinking foundations, this last time it has taken nearly 6 months where during the summer my Children couldn't use the garden. Our kitchen which was in the conservatory Dunraven wouldn't put it in storage a...

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Unfortunately I opened my front door this evening...

Unfortunately I opened my front door this evening at 620pm in Weston super mare on 3/12/2018 to a young man who on saying he was from Dunraven, was told politely "no thank you", however he continued to tell me his range of services, to which I repeated "no thank you".

He then walked down my driv...

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I ordered a door from this company from a sales re...

I ordered a door from this company from a sales representative who called to my home and assured me that the door I wanted came with engraved stars in the four corners, this was ordered in May 2017, the door was fitted in August 2017, More

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I have recently had a composite door and front win...

I have recently had a composite door and front windows installed, the fitters were extremely efficient and clean. My whole experience with Dunraven has been pleasant & stress free. I was that impressed I have now ordered the back door and windows to be done.

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Just had another set of guys cold calling. At Lowe...

Just had another set of guys cold calling. At Lower Bullingham hereHere. My front door was knocked rerepeated and a guy stood there who ABSOLUTELY stunk of cigarettes!!! Get a hold of your representatives... Wouldn't buy from you anyway after the way we were treated a while ago .

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Constant harassment from this company. They call a...

Constant harassment from this company. They call all day long, how they are even allowed to operate as a business puzzles me. Will never ever use them out of sheer principle.

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Fed up of phone calls. Phone call today (Sunday 1...

Fed up of phone calls. Phone call today (Sunday 19:30 hrs) . After a jolly greeting asks g how I was I politely responded I didn't appreciate the calls on a Sunday and asked for our number to be removed from their list. He didn't respond but hung up. STOP RINGING PEOPLE WHO REQUEST TO BE TAKEN O...

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They did a good job of our windows, have had a few...

They did a good job of our windows, have had a few problems with the stable door, but sent out people to correct this, my gripe is with the constant pressure from Sales people at one time 7pm on a Sunday Evening! Don't chase away the sales Dunraven it's too much.

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Would avoid - terrible service!

Would avoid - terrible service!

Had a quote over a week ago for an orangery. We were happy-ish with the approximate price and explained we wanted an itemised, written quote for our mortgage provider so we knew the exact cost and how much to we needed to borrow.

Well they disappeared off the f...

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Continuously cold called me despite being register...

Continuously cold called me despite being registered with the Telephone Preference Service and telling them to remove me from their database. Blogged about the experience which they tried to get Google to remove via a take-down notice.

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It pains me to even give a 1 star BUT THERE IS NO ...

It pains me to even give a 1 star BUT THERE IS NO OPTION FOR A 0. I would not under any circumstance recommend Dunraven Windows. I had 9 new windows installed by them in May and this turned into possibly the worst decision I have EVER made! I can t go into full detail or this review would be neve...

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A salesperson cold called us even though we were o...

A salesperson cold called us even though we were on the telephone preferencing service and claimed to be from a firm called Dunraven Home Improvements, and that all my neighbours were having free quotes done (despite most of the buildings either being listed or already in the throes of building work...

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This company keeps sending sales representatives t...

This company keeps sending sales representatives to my house even though I previously made it quite clear on several occasions that they are not welcome on my property. Any company desperate enough for sales that they think committing trespass is an acceptable way to conduct business is a company I...

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Brilliant from start to finish. A few very small i...

Brilliant from start to finish. A few very small issues all resolved without question. All staff that worked on our conservatory and porch were extremely skilled. A real pleasure to have such a committed team and company. Many thanks. PS we are now having them back for front door. Ref ML/101522

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UPDATE AUGUST 2020: Window has cracked due to not ...

UPDATE AUGUST 2020: Window has cracked due to not using toughened glass and being too tightly packed into frame. Dunraven not interested in paying for replacement.
After-sales and snagging are bad. Don't expect a lot of help once it's up!

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Rude, aggressive tradesmen. Had to be reminded a n...

Rude, aggressive tradesmen. Had to be reminded a number of times to follow the terms of planning conditions.
The three tradesmen involved became very aggressive and used extreme derogatory terms (c@@t) when told that access was walking access only.
Although we were not the Customer their attitude ...

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Had a sales person call to our house to offer us a...

Had a sales person call to our house to offer us a new front door. Our house is only 4 years old! Said this was not something we needed as our current door was more than fit for purpose. Guy left a leaflet and a card and said should we change our mind to get in touch. This was in August 2017. Since ...

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Recently had our external doors replaced by Dunrav...

Recently had our external doors replaced by Dunraven. We chose this company after having a very good experience with their splendour conservatory which we are extremely pleased with.
On both projects we were constantly kept informed, had visits from Gareth the area manager to ensure the work was to...

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I had not used Dunraven before! They had been reco...

I had not used Dunraven before! They had been recommended by a friend. I arranged for a rep to come out to price me on 2 windows and a door. The salesman that arrived was very nice and professional. I had the Work fitted 7 weeks later was very happy with the quality of the product, will definitely ...

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Came around cold calling at my door. Couldn t be ...

Came around cold calling at my door. Couldn t be even bothered to shut the gate behind them idiots.

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Take me off your database , I have asked you repea...

Take me off your database , I have asked you repeatedly. I refuse to accept your calls and am registered with the Telephone Preference Service. Your calls are illegal.

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We have all our doors and windows with Dunraven. J...

We have all our doors and windows with Dunraven. Just had a phone call touting for business. My mother was talked into a no obligation free quote (which she said she didn't want). The Tele sales don't listen. Good job I was here (her daughter) when the manager rang to confirm. I immediately cancelle...

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Had amazing quality bi fold doors to lounge this S...

Had amazing quality bi fold doors to lounge this September together with insulated tiled type roof on one conservatory to replace polycarbonate roof burnt with last year's fireworks landing from somewhere. Last year replaced other conservatory roof with heat retaining blue glass. The workmen on all ...

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pressure selling stay away, do not invite them rou...

pressure selling stay away, do not invite them round for the quote process.

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Bottom feeders, oap pensioner mother in bream, Glo...

Bottom feeders, oap pensioner mother in bream, Glos. Wouldn't take a no for answer, keep on until I stepped in. Worst kind of door to door, scum of earth , quite happy to keep on at oap.

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Dunraven built us a new conservatory about 5 years...

Dunraven built us a new conservatory about 5 years ago and did a fabulous job. We love it. Each job was done efficiently. Nothing went wrong. The men were polite and helpful and couldn't do enough for us. Nothing was too much trouble. Later, they also put new glass in our front door with a bea...

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Stop sending pushy salesmen to people's houses dur...

Stop sending pushy salesmen to people's houses during a world wide viral pandemic!

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A lesson to be learned. Don't engage with door to ...

A lesson to be learned. Don't engage with door to door salesmen without looking at these reviews first. Sadly we did just that in May and agreed a sale. Fitting was promised for early July then cancelled. Promised again for August and again cancelled. We are still waiting! Dunraven claimed to be can...

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Disappointed, thought you guys were better than th...

Disappointed, thought you guys were better than this, I cant comment on the quality and standard of work, but the pressure sell to my elderly parents is close to criminal. 4 phone calls, each one with my parents saying, "No, Thank you" resulted in a house call this evening........but i answered the ...

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Very professional company with experienced, expert...

Very professional company with experienced, expert installers. The fitters were courteous and conscientious of our property. Attention to detail and finish was impeccable. We have used Dunraven on several projects and intend to use them again in the future.

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Conservatory 32m built 2011 with experienced men w...

Conservatory 32m built 2011 with experienced men who knew their job. Obviously there were minor problems but always sorted. End result superb. Have had Dunraven back to extend conservatory and connect house to garage. 2016 . As always, the men are pleasant and polite. If the customer takes time to e...

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Arranged a visit only to be called 10mins after th...

Arranged a visit only to be called 10mins after they should have been at my house that the other call over run and they were 1 hour away. This to me is not how business is done and I have requested they remove my details from their system.

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Called me from a landline and I ignored the call. ...

Called me from a landline and I ignored the call. Then called me from a mobile I answered and said I wasn't interested they called me from a private number so I asked to be removed from their mailing list. Have persistently called me from an unknown number every day since!

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The aftercare is fantastic,had my conservatory 8 y...

The aftercare is fantastic,had my conservatory 8 years and they replaced the roof because it had faded no quibble,would recomend them to anyone,quality and workmanship is outstanding.

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I found that the service from ordering to installa...

I found that the service from ordering to installation was very quick, but I had a problem with scratching on about six of the window panes, after chasing for two days I managed to get a date for them to come out and check the problem; yes you guessed it I have to wait over 3 weeks before some one w...

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Three months after starting the orangery they stil...

Three months after starting the orangery they still haven t rendered the outside. 5 phone calls. Nobody rings back.

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Absolutely disgusting company!! Do not touch. Push...

Absolutely disgusting company!! Do not touch. Pushy sales people, I agreed that I wanted a front door and I would of bought one but because my boyfriend wasnt available they wouldnt come out to quote. I explained it was MY house and MY decision and having my boyfriend there is a waste of time but th...

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Received another unwanted sales call today after a...

Received another unwanted sales call today after asking them to remove me from their database TWICE before. This means the sales people not only lied to me but also Dunraven have been illegally holding my personal data as per GDPR. I threatened to report them to the ICO (UK data protection governing...

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Have just had windows fitted today(Friday 13th) an...

Have just had windows fitted today(Friday 13th) and I m not at all impressed. 2 cracked windows and the wrong side panel. Glue is visible on front door as well. Their customer service is a disgrace.
The fitters were great!!!

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Extremely poor after sales broadening on rude, whe...

Extremely poor after sales broadening on rude, when there is a problem they will do everything in there power to fob you off. I had a conservatory built with a rear free standing cavity wall, it looked fine until it rained. The capping stones and lead flashing was there for show the rain poured in, ...

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Please stick to a 9-5 Monday to Friday to cold cal...

Please stick to a 9-5 Monday to Friday to cold call people. Ringing at 7pm on a Sunday is crazy!!

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Pressured my mum into signing the financial agreem...

Pressured my mum into signing the financial agreement on the first day of work. Things went wrong. Pieces didn't fit. No one cared because they had their money .I spent nearly every day on the phone trying to sort out a 2 day job which in the end took 4 weeks. The fitters were ok. Every one else was...

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Get phone calls from different numbers all the tim...

Get phone calls from different numbers all the time trying to get me to purchase a conservatory and no obligation quote. I tell them every time that I am not and will not be looking into a conservatory in the next 12 month's. Yet the phone calls continue. I get advised that you will update your syst...

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What is this company doing cold calling on pension...

What is this company doing cold calling on pensioners? Don't they know there's Covid 19 around, obviously commission and sales takes priority. At the very least they could close the gate after them; leaving it open allowed the dog to escape and get run over. Avoid this company.

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Pressurized sales teniques. They start with a high...

Pressurized sales teniques. They start with a high price then offer a lower price which is only available if you sign there and then on their first visit.
They have no roofing samples to show you. Ie We had a new Splendor solid conservatory roof to replace a solar glass roof.
Was told it would loo...

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Dunraven keep pestering me on the phone, my wife p...

Dunraven keep pestering me on the phone, my wife passed away 12 June 2017 and they even asked for her. I`ve asked numerous times to remove my number from their list but they keep calling, I had windows installed 1994, poor workmanship and poor quality.

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Cold call - one of many over the years - but this ...

Cold call - one of many over the years - but this time we wanted a replacement front door - the previous had been damaged by an attempted break-in. The surveyor was with us quite quickly and did not "sell" - we got what we wanted, and it was fitted at our convenience several months after the origin...

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A lesson learned the hard way unfortunately - I ne...

A lesson learned the hard way unfortunately - I needed a new front door and side panels and had several calls from Dunraven looking for business - they caught me in a good mood and arranged to come to price the job. The lady who came certainly did a good job and I had my door fitted promptly, in fa...

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Sales pressure tactics, unreasonable costing on th...

Sales pressure tactics, unreasonable costing on the back of a cig packet!
Constant sales calls & missed calls even though have asked them to remove number from system.
Do not touch with a barge pole. insist on a home visit even to give you the budget figure. You're then offered a discounted "buy i...

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Constant calls even though I told them I wasn t in...

Constant calls even though I told them I wasn t interested. I explained politely again, then the sales rep hung up on me. Terrible customer service.

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Constantly been called day in day out keep saying ...

Constantly been called day in day out keep saying im not intrusted and to stop calling but doesnt make a difference! Iv also had to put a padlock on are gate to stop the harassing sales men how wont stop till you give them your number. DONT DEAL WITH PEOPLE LIKE THIS they are making money by harassi...

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Very happy with my conservatory. Completed relati...

Very happy with my conservatory. Completed relatively quickly and to the spec I asked for

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On the whole we had a great experience with Dunrav...

On the whole we had a great experience with Dunraven. We had an existing conservatory re-done and a wall knocked down so that it is now part of the kitchen. What I liked particularly was the fact that although changes were inevitable along the way, the price never went up. They came back after the j...

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Very pushy salesman turned up at the door and woul...

Very pushy salesman turned up at the door and wouldn't leave. Partner ended up giving them our number just to get him to leave. They constantly call despite being told to stop calling us and remove our number from their database. Even received a call tonight from them at 20:30. What company cold cal...

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Nothing but problems with our front door they were...

Nothing but problems with our front door they were supposed to be coming to fix it 3rd time,the door wasn't cheap,the last person that came asked if would like to change the design of door,,,NO we chose that one cos we liked it,yet again in all day waiting for a replacement front panel, if it had be...

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Would give ZERO stars if I could. NEVER been a cus...

Would give ZERO stars if I could. NEVER been a customer nor heard of them. Company keeps calling me over and over again and we re talking over TEN times a day on DIFFERENT numbers. Each time I decline and block a number they just call me back on a different one, incredibly unprofessional. GO AWAY FO...

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Dreadful products, badly fitting and massively ove...

Dreadful products, badly fitting and massively over-priced.

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I am now totally fed up with dunravon. Six years o...

I am now totally fed up with dunravon. Six years on and so many excuses later, my conservatory roof is still leaking! I am sick to death of being told it's condensation. Condensation does not pour through roof while it's raining. I'm sick to death of a repair man knocking on my door with his sealant...

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It's a shame I have to give this company one star ...

It's a shame I have to give this company one star as they don't even deserve this.
Terrible customer service from sales representatives not returning your call to ridiculous sales tactics. We Have been messed about for months now and the day they are finally due to come and talk about our orangerie...

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I can't go into too much detail as we are in the p...

I can't go into too much detail as we are in the prosess of legal issues with this so called company

They are bullies please keep away don't let them over your door and if they ring just hang up

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Last week we had a new front door and our conserva...

Last week we had a new front door and our conservatory roof replaced in very challenging weather conditions. Our fitters Elliot and Ashley showed all their care and attention to the job in hand as well as to our home. The job was efficiently completed to an extremely high standard. We could not be m...

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If there was a zero I would give it to them. Windo...

If there was a zero I would give it to them. Windows and door have been installed for 2 years. In that time they have been out 20 plus times. Which yes agree final sorted the windows out. Now we have issues with the door which has let in the rain. They sort of half sorted the issue. But need to come...

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I felt like Rumplestiltskin as the mystery caller ...

I felt like Rumplestiltskin as the mystery caller tried to guess my surname and it was only after the sixth failed attempt did they reveal themselves to be a telesales drone. Naughty.

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Just a warning to anyone living next door to a pro...

Just a warning to anyone living next door to a property where this company is working, make sure your fence is not moved or the cement between your bricks is not removed without consent. Phoned them yesterday they were supposed to get back to me yesterday or by the latest this morning now worrying a...

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Vulnerable people, beware this company. I was stop...

Vulnerable people, beware this company. I was stopped at a local shop and I agreed for a rep to come out and give me a free quote for a conservatory roof, key word there, quote. The rep was indeed knowledgeable and the materials impressive, all I wanted was a quote, but he went on to say I needed a ...

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8:45 pm I'm eating tea the phone rings. Rep of the...

8:45 pm I'm eating tea the phone rings. Rep of the year giving it the big one he's in the area we called for a quote.

When he was told I'll call you when and if ready that's when the abuse started.

Please avoid at all costs.

1. You have lost any future business right away.
2. Harassment/ b...

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How stupid can they be! A telephone sales woman ca...

How stupid can they be! A telephone sales woman calls and wants to make an appointment to give a quotation for a front porch and so I agree but then she insists that my wife must be here. My wife is out of the country and therefore cannot be here. Aggressively she keeps insisting that my wife be her...

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