Cheri Masters

Review of Dunraven windows

Don't waste your money. Firstly it took them a yea...

Don't waste your money. Firstly it took them a year before they actually came out and fitted our large window and when they did come it was a sub-contractor who clearly takes zero pride in his work. They have no inspector who comes out to approve the work afterwards. You are forced to pay once the window is installed even if you are not happy with the work and once you've paid then that's it!

Our window was installed with damaged handles and no keys. My husband had to call them to chase what was happening because they won't call you. The "work" was completed on the 17 April yet we are still waiting on keys and have been told that the new handles will only be done on the 10 May. Its just excuse after excuse which is commonly that the person is sick. I've called to ask if an inspector should be coming but keep getting told someone will call me back which of course has not happened.

Our window was left dirty with smudges all over it as well as little pieces of dry cement which we also found along the sides of the wall and our floors because they don't put anything down on your floors to protect them. They don't sweep or hoover any of the mess and they also don't care for your belongings or property as they uncovered a section of our 4k custom leather couch to put things on.

The lining for the windows is shody and clearly done in a rush. The metal bar is clearly visible, their "final" cement work is uneven and done lazily. All the finishings are shocking, I have loads of pictures.

Don't waste your time and money with a company that doesn't care about their clients. We even told the sales guy, Jeff Howell, that we want all of our windows replaced so you'd think that was incentive enough for them to do a good job but clearly not.

The installer did not provide a satisfaction note nor have we received a FENSA certificate.