liz bushell

Review of Dunraven windows

A lesson learned the hard way unfortunately - I ne...

A lesson learned the hard way unfortunately - I needed a new front door and side panels and had several calls from Dunraven looking for business - they caught me in a good mood and arranged to come to price the job. The lady who came certainly did a good job and I had my door fitted promptly, in fact two weeks later. The price was a bit on the high side but I was assured I was buying a premium product so I thought you get what you pay for so must be good.... The door was fitted in February and in really bad weather to be fair but when we were able to inspect the work, the quality of the fitting was terrible. The frame hadn't been fixed properly and moved when the door was closing, the sealant was not only badly applied so it was all over the framework but also the wrong colour. Another fitter was sent to sort out the problem seemed to be shocked at the quality of the work as were we. He managed to stop the door frame moving seemed to be on a tight time scale so couldn't sort the rest of the problems. I have given up on ever getting the job corrected despite several conversations with Dunraven. 6 weeks ago, Luke from Dunraven called to ask whether we wanted more work carried out, I told him under no circumstances would I ever allow any further work to be carried out by this company on my home - he was very shocked and assured me we would have a call within a week to arrange for a further inspection and the problems to be rectified and guess what - nothing since. I can assure you, I'm not usually a complainer but a very annoyed customer. I have given up ever getting this resolved and will probably have to replace the door sooner rather than later. I really wish I had done research before letting this company into my home.
ps maybe a new tactic should be to contact them and say I need a new front door and side panel fitted and see what happens when they come - this time I'll be ready