Laura Tams

Review of Dunraven windows

It pains me to even give a 1 star BUT THERE IS NO ...

It pains me to even give a 1 star BUT THERE IS NO OPTION FOR A 0. I would not under any circumstance recommend Dunraven Windows. I had 9 new windows installed by them in May and this turned into possibly the worst decision I have EVER made! I can t go into full detail or this review would be never ending so I will summaries. We were visited by Dean a sales rep who informed us that we would be purchasing "Superior" windows not available elsewhere, he told us that it would take 4 skilled employees (employed by Dunraven) 2 days to fit and that (and I quote) "the house would be left cleaner than they found it"... he also gave us a "one night only price" why oh why did I believe this, in hindsight I feel such a fool but he was very convincing! Around 6 weeks later 2 men turned up to fit the windows (yes 2 men not 4) they informed me that it would be a 1 day job and they would be done in no time - alarm bells started ringing but they were very friendly and reassuring so I sat in the garden and waited. The windows were hammered out without any care (I have an old Victorian house) as you can imagine leaving an awful mess. All windows were in by 5pm that day - Friday. At this point I could have cried the mess left was appalling, it took me and my husband over 2 hours to clean it and weeks later we were still finding small bits of sealant and UPVC. The installation was extremely poor and I now had UPVC trim EVERYWHERE - not the "superior" look I was promised. Anyway... after a lengthy battle and numerous letters and calls (and a visit from the installation director) indicating I would seek legal action I finally had the issue rectified (not perfect but better than it was and tbh I couldn t take anymore) and compensation (although small) to allow me to decorate the rooms that had been damaged. My advice if you have been unlucky enough to trust this company GET LEGAL ADVICE! My advice to potential customers DO NOT DO IT.