I loved working with Pearl because she was so accommodating and got everything that I needed done quickly to get my business up and running. I highly recommend and would use them again.
Carrano Air Contracting has been a great help in maintaining our Air Conditioning system for our household. They come out when scheduled, courteous, and experienced technicians check and fix the HVAC systems, whichever you contract for. The business staff in the office is always courteous and always...
For some reason my heating unit would not go on last night, tried everything, figured a fuse might have blown, I called Carrano Air, they replaced my circuit board back in February, they did a good job with that. I called their phone number last night at 9:45pm, figured I would leave a message, a ca...
Very pleased with the service I received from Carrano Air. I highly recommend them, their professionalism is second to none.
Purchased a new AC and AH unit from them. Come to find out they cracked the condensation reservoir. They claim it will not be covered under warranty because it was cracked in 2 spots and that its from a sudden impact. This reservoir was cracked when installed and they are not taking responsibilit...
Very prompt service. By mistake, they overcharged me, which I didn't notice but they were nice enough to call us back and correct the mistake.
Will definitely hire them in the future.
Our AC/Heat unit broke and we needed to get a new one back in November (2014). It has been heating our home beautifully and we have been very pleased. Last week we received a phone call from a coordinator in their office telling us they would like to come out for a spring startup. We never even t...
They where phenomenal, the owner Steve Carrano really knows what he s talking about. The service Tech Anthony is great and explained the issues. Will use again!
We were very pleased with the work they did. Everything was left nice and clean and is working great.all the questions were answered. Will recommend to family and friends
I purchased an air scrubber a year ago from Carrano. I have to say this was great purchase.My air is cleaner and dust is at a minimum. Great buy and I would recommend the air scrubber and Carrano.
The techs that came to diagnose and install my new HVAC were knowledgeable,professional & respectful ! Highly recommend !!!!
Very professional and knowledgeable. Was a pleasure to work with.
Just recently had my furnace serviced. So grateful they took care of me before this cold weather hit. Very pleased with their service and professionalism.
Knowledgeable staff, fair pricing, great quality. What more can one ask for. Thanks guys.
Our Office building began showing signs that the HVAC unit was breaking down. We contacted Carrano Air and Anthony was prompt, courteous, professional & very knowledgable. Him being proactive revealed that instead of having to replace our ENTIRE unit there were just components that need replacemen...
Needed to have my boiler serviced. All around great company! The tech showed up on time and did a great job. The representative I talked to on the phone was very professional, answered all of my questions, and the scheduling was very easy. I will definitely use them again.
Had service from these guys, they were super polite and profressional. Would highly recommend and use them again! Great company.
Did Air Conditioning install for me. Price was reasonable, quality of work was very high. Would use them again and recommend them.
Carrano came out to do routine cleaning. The job was done well, the tech was helpful in explaining what was being done and why. I felt it was worth the cost and was pleased with the service.
Punctual. Came when the said they would, serviced furnace. Good Value.
I have been using these guys for 8 years. I have a Service Agreement with them. Never had a problem. A couple of winters ago the furnace would not start, they had a technician at my house in less than 2 hours an the problem was fixed. I am going to need a new furnace in the next few years, will use ...
I've been with Carrano form the time that Steve started his business. I was impressed by his knowledge and professionalism. He mapped out a plan to convert my previous house to gas and completed the job with a minimum of disruption. I have the team now doing maintenance on my new home and, as always...
Carrano Air is simply the best! Ryki is the most knowledgeable HVAC guy I have ever met. Can't go wrong with Carrano Air.
Called the company for a slow leak coming from a pipe that connects to a baseboard. Technician came and said he fixed it for approx 250. Approx a month later it was leaking again in the same spot. Called the company and they would'nt admit the job was done inadequately. I gave them a second chance a...
Very happy with Carrano for my HVAC needs. They are all so professional and helpful! Ryki was amazing to work with and took care of everything for me. 5 stars!
Prompt service in response to my call. Air conditioner was fixed within few hours of my call on one of the hottest days of the year.
Hired Carrano Air to replace my old air conditioning system. Steve and his team did a fantastic job. They fit me into a more energy efficient option which I'm very happy with. They re-routed duct work in my attic to give me more attic space as well as added new registers for additional cooling in ro...
Just recently had my furnace tuned up. They were on time, clean, and Kyle was very polite. I am very pleased with the service contract I have with them.
Carrano installed my unit about 7 years ago. I recently asked them to come by as the AC was not keeping up with extremely high temperatures lately and my condo association conducted inspection and noted several issues with exsiting unit (fins on the roof unit were bent, coolant lines not insulated p...
The team that came to my house was quick and professional. They fixed a radiator in minutes that I was told by another company would cost $3000. Amazing service.
I had a very unpleasant experience with this company. I called for a service as the furnacce was making some squeaking noise. I was told on the call that I will be charged $89 plus tax for the technician to come and diagnose the problem. After the diagnosis, the technician would tell me what it woul...
Arrived promtly. DId a nice thorough job of testing and cleaning my complete Hot/cold AC unit. Good job highly recommend these folks.
Very nice people to work with. Extremely professional, honest, and reliable. Their expertise is evident. They take their time to diagnose the problems rather than doing a superficial job or putting band-aids . Their customer service is stellar too. Efficient, prompt, and responsive.
Mr. Carrano and his team came out, reviewed my system for what was wrong with it, checked on the warranty and was able to get me up and running under warranty for the parts. Very professional and fair guy. Since then, we recommended Carrano Air to family members, all of which are super happy.
Carrano Air services my Heating and Cooling and repaired my AC system over the summer when it was unbearable to be without air condition. I was scheduled immediately to get my system back up and running. The office is extremely polite and helpful and the technicians are always professional and respe...
I have had an opportunity to work with Ryki Ukrainski at Carrano both personally and have seen him complete projects for my customers - Very knowledgeable and makes sure the job is done right every time
Needed my heating system serviced there was a leak called and scheduled service
Service tech Casey called to let me know he was on his way
After diagnosis and explanation he performed the necessary work
Casey was Very professional!
Thank you!
Called them for a small issue with leak and wound up paying for unnecessary refrigerant which added $400 to cost. This overfilling was confirmed by another HVAC company. They are scammers! Such a shame because we used them years ago and they were fine.
Ryki is my go to, responsive great pricing highly recommend.
I had an old system that went out during the last Nor'Easter. I must of called 20 companies and none of them answered. Just about when I was about to give up and rent a hotel, I called Carrano Air and was promised a call back within 10minutes. The owner Steve called me and came out himself, was able...
If I could give this company (- 5 stars), I would. They tell you $89 for 15 minutes of analytical work to tell if something is wrong. Trust me, whatever they do will take longer and therefore add to your bill dramatically. I just paid over $210 to have them tell me everything is fine with my unit. T...
Last year my sister-in-law needed to replace her AC/furnace system. My husband is a retired HVAC service man so he met with her and 3 HVAC companies. He recommended Carrano. This year when we needed to replace our system my husband only called Carrano because based on the work that was done and my s...
Horrible! There worker came to my house to fix the water heater, and spent 5 hours tinkering around, buying new part and then in the end he told us we had to buy a new water heater all together. Then expected us to pay for his 4 hours of time pass. He was literally useless yet demanded payment for p...
The Technician was very knowledgeable, professional and explained everything that he did. Very impressed.
These folks installed my Air Conditioning system and performed follow up work on my unit. I'm pleased to say that all the people I've met from this firm are courteous, professional and honest. I've never been more pleased or satisfied. Use them and you won't regret it.
Very professional and knowledgeable service techs, we called with a broken HVAC and they were there within the hour, fixed our problems and explained everything.
Fixed my issue over the weekend, fair pricing and good service.
The project was completed on time and everyone was so friendly! Now, my home is back to being nice and cool again. Thank you Carrano Air!
Furnace broke down last week, I called my usual guy, but he never called me back. Saw an add for Carrano in the local Westfield free Paper. Called them, they had someone there by the end of the day. The furnace needed a minor part but the technician had it on the truck, within an hour the furnace wa...
So happy we chose Carrano Air to install our new HVAC system! The team, from the office to the techs, were very professional and knowledgeable. We were amazed how clean the work areas were when they were done!
A superior HVAC system is a huge contributor to good health. That's why it's imperative that we choose a service provider whom we can count on to install an outstanding product and be responsive and thorough when it's time for maintenance and/or repair. Carrano Air HVAC Contractors fits these requir...
Called them. They had replaced the a/c at my condo several years ago. No problems at all. Just recently I noticed There was a leak into ceiling in basement. Called HOA management company to alert them not knowing where the leak was. HOA sent their own plumbers who found the leak to be from my unit....
Ryki was absolutely amazing. His knowledge and expertise is something you don t see these days. They had competitive pricing but while still using top line equipment. On time everyday and answer all of my questions. I wouldn t ever use anyone else
Great professional service, came and looked at the system, worked out the issue and resolved no hassles.
I own a small business and I really appreciate quality people. Dealing with Ryki has been amazing. He clearly has the experience and knowledge to help his customers. Communication is key and he was always available and picked up the phone. Their service department is equally as responsive. I highly...
Ryki is awesome, the guy really knows his stuff. If you're in need of a new hvac system he can tell exactly what you need and how everything is going to work. Highly recommend it.
Most excellent, most courteous, most competent, most knowledgeable company we have ever done business with. Always polite, always punctual, always clean up after they work. They have replaced heating and cooling in our sixteen thousand square feet church building and have done an excellent job. The...
Unit was not kicking on and I called Carrano. They were at my house quickly and instead of telling me my unit needed tons of work, which they could have done, they let me know that all I needed was a small electrical part. They installed it and unit began working just fine. Thank you Anthony!!
Thought I was a business customer of theirs... I paid $1000 to have all my systems checked and analyzed in the winter and summer. After that I called them for service in Sparta and they told me they weren't doing business in Sparta anymore. But they still have a business storefront in town...What a ...
Ryki was a great rep and took care of everything we needed. His team was very professional and courteous, and answered every question and concern we had and took care of all our issues.
Terrible service!
While I was able to schedule an appointment for AC service within 24 hours during a holiday weekend and the first hot days of the season, the technicians that came were very unprofessional and obviously did not know what they were doing.
Kareem and his partner (didn't get his nam...
We had an issue with our furnace recently and Carrano Air HVAC Contractors diagnosed the problem and fixed it. Since then our heating system has been running without a problem. The crew went above and beyond my expectations to service our furnace and fix other minor related issues. I am so happy ...
Had a problem with a duct that was coming into my kitchen. There was no air coming out of it. Kenny (I think that was his name) came and found that the duct pipe had come apart so the air was blowing into the ceiling of the basement. He removed the tile in the ceiling put the pipes together and tape...
Very bad experience, they are fraud, avoid them
I install new furnace and new air condition unit, the sales guy said the humidifier is new no need to change the tech guys broke the humidifier and they were asking for extra $1000 bucks to replace, also it been three months they have not come to repl...
The tech called when on his way as requested, was in time and informative.
Bought a portable Air Scrubber air sanitizer and purifier from them.Works great.
I continue to be pleased with the service provided by Carrano. Anthony came yesterday to conduct the annual furnace check in preparation for the winter months. He was courteous, professional, and thorough. Anthony answered all of my questions and put my mind at ease. This was a very positive experie...
Came to fix my A/C. Was told it was the capacitor which I already Knew This was the second guy to come out. The first guy wanted $500 for a 15 minute job on a $20 item. Carrano was less than 1/2 that. Thanks Guys.
I had my ductless HVAC system checked out and serviced. The entire team-from the initial phone call, to the service team member on site-was professional, punctual and worked within our needed timeframe/budget.
I had an air conditioner installed 10 years ago, over the years I noticed there was a panel missing from the outside unit a small panel one time I noticed a rat was dead was stuck in the unit if that panel was installed with the unit the rat could not have gotten in so I called them up the boss and...
Casey was awesome. He addressed all of our service needs and saved the day.
Came out during a cold snap in March, after COVID-19 started, to fix our furnace so we had heat. Thank you!
Thank you for a job well done. The installers and customer service reps were top notch professionals and I would definitely recommend! Thank you again for the outstanding work!!
Excellent service and professional staff.
Highly recommended.
My AC system was installed eight years ago. I have paperwork that says I should have a 10 parts warranty. I recently needed a major repair; as a result, I learned that the units were never registered. I contacted two dealers for repair estimates. The original dealer (Carrano) told me they would do ...
I have been using carrano for over 30 yrs.they have replaced my home ac,heating unit & recently my water heater..very through always leave my home as it was before..they also installed 2 heating units at my investment property...this is one of the best companies around.they do quality work.
Heating broke down last night. Called them at 8.30pm because I saw that they had 24 hour service. Told me they would have someone over by 8am the next morning, Guy came and had the heating working within an hour. Thank You.
Carrano Air replaced the compressor in my central A/C that broke in the dead of the summer. They were honest and transparent and helped me pick the best option for myself to get my A/C working again. Would recommend!
Steve and his company did a great job and were very professional when teaching me and my family about the installation of one of their new air purifiers. I would recommend this company to anyone and every one.
Ryki at Carrano Air is a top notch guy. He's honest, professional, and will do right by you. Wouldn't hesitate to recommend.
Everything is working well. No complaints or problems. Soon to start up our new air conditioning unit. We are sure everything will be fine. Thank you for your great service.
Furnace stopped working. Called them, they had someone out the same day. Fixed and working within an hour. I wouldn't say they were cheap, but they provided good value. Will use again when needed.
I had a very bad customer experience started from not disclosing the charge unless after an hour after arrival, the technician could not able to get me a price for the spare parts until he contacted his office to walk him through his iPad menus, later I found that another parts are also needed not ...
Just had my furnace serviced by Carrano Air. Kyle was prompt, professional, and polite. I am very pleased with them.
Great team to work with. Professionals from start to finish. Very happy that I chose Carrano Air!
I called Carrano Air to come out to my home because my compressor was not running. The tech who came to my home was ontime, knowledgeable and polite. The problem ended up being a simple broken wire that was causing the compressor to not come on. The tech was very honest and could have told me the co...
The last week or so has been really hot and humid so of course my AC goes out. I called Carrano Air and their service guy Kareem came out to me that same day. He informed me of my problem and got me up and running. My system was 17 years old so I meet with sales rep Herb who was very knowledgeabl...