Catherine Delbridge

Review of Carrano

My AC system was installed eight years ago. I have...

My AC system was installed eight years ago. I have paperwork that says I should have a 10 parts warranty. I recently needed a major repair; as a result, I learned that the units were never registered. I contacted two dealers for repair estimates. The original dealer (Carrano) told me they would do me a favor by honoring my warranty and not charging for the part; only labor. Another dealer gave an estimate for both labor and part. The ironic thing is the second dealer s price was less than Carrano s; by hundreds. In addition, the second dealer provided window units while I waited for the parts. I can t say enough about how disappointed I am with their customer service.