Chun Wang

Review of Carrano

Purchased a new AC and AH unit from them. Come to...

Purchased a new AC and AH unit from them. Come to find out they cracked the condensation reservoir. They claim it will not be covered under warranty because it was cracked in 2 spots and that its from a sudden impact. This reservoir was cracked when installed and they are not taking responsibility. Initial call to the service manager, he said that the part will not be covered under warranty. I asked for the manufacturers information so I could contact them. An hour later, all of a sudden, he says that he was able to "pull some strings" and got the manufacturer to cover the part but not the labor (of course!!!). Also I was told that if the part was covered under warranty, then no charges. But after the service man came and inspected, he asked for payment. I asked for what and he said, didn't they tell you about the $90 service call charge? No one ever mentioned anything about a charge to come check out a warranty issue. This company is very shady and I DO NOT SUGGEST any one to use them. Use a more trustworthy provider!!!!!!