Anna K

Review of Carrano

Carrano installed my unit about 7 years ago. I rec...

Carrano installed my unit about 7 years ago. I recently asked them to come by as the AC was not keeping up with extremely high temperatures lately and my condo association conducted inspection and noted several issues with exsiting unit (fins on the roof unit were bent, coolant lines not insulated properly & so on). Initial appointment conversations were pleasant & respectful.
Kareem arrived on time and had a respectful demeanor throughout. The issue arose when Kareem quoted me $1300+ for leak detection ($575) & charging coolant(the rest).
After initially agreeing for repairs I changed my mind within a few minutes before any work had started as this was a large expense considering unit costs $4500. I requested to sleep on it and get back to them the next day. The initial diagnosis fee quoted was $89.00 which would be "credited" toward services rendered should I choose to go with them for repairs. This was bumped to $184 when I said I need to think about the repairs.
I called Carrano and the gentleman told me they charge $90 to JUST SHOW UP at my door. This was never made clear to me and is highly inconsistent with what other HVAC repair companies charge. I declined to pay the additional amount assessed and requested that they apply the $89 to the repairs once I decide to move forward. His attitude switched instantly and he said he would not apply the credit. I decided to pay the $89 and find another HVAC repair company to complete the repairs. I find the conduct to be highly unprofessional and not inspiring trust which is key when as a homeowner I have to blindly trust the HVAC tech to tell me the truth about what is happening with my unit on the roof.
I e-mailed Kareem asking if he could send me the pictures he took of my rooftop unit which he has ignored. These pictures were taken by him upon my request to address what the condo inspection revealed.
BEWARE & STAY AWAY!!!!