After having multiple problems in the last year (their backup by external drive failed) Carbonite auto renewed me despite their support person telling me that would not happen. When I discovered the auto renew recently they responded to my request for a refund that it was out of our refund window ....
So Happy with Carbonite!! I received great customer service! You actually get to talk on the phone with a real person that is super knowledgeable!! Their pricing can not be beat! I was with another cloud company, paying a lot more money, but could not get phone support and we had some issues we co...
Twice now my Carbonite backup has saved my butt. And was also very helpful when I bought a new laptop and needed to transfer all the files. All good!
I called with a simple request only to learn in that process that our multi-computer account was a mess! A long-ago disposed of computer our now-retired office manager kept paying for. An expired (but necessary) account. Old credit card numbers. Inactive primary email address. You name it, we had th...
This company has no concern for its customers. I used to use Mozy Pro, which was sold to Carbonite without my knowledge. Carbonite claimed to have sent an email notifying me. I did not receive an email. They should have sent a letter for such an important matter. When I found out, I assumed tha...
I have enjoyed Carbonite for 3 years. On the rare occasion I needed a document lost, I retrieved it easily. Just recently, I had the need to make a support call and the support engineer, Kirk, was superb. In short super professional.
Nice to know I have them should things go wrong
I am very disappointed with Carbonite! My hard drive crashed 2 days ago when I call technical support. I was told that my problem needed tier 3 support and they will email me in 48 hours.
Mirror Image didn't work for me. I needed my computer to run my business and 48 hour is out of the question. I ...
I have been using Carbonite services to back up my work daily to the cloud. It comes in handy when I need a file remotely on another computer or my phone. No worries if my computer is harmed or stolen. Basically it works great. The only issue I have is that during the day when working I have to p...
Excellent services and very responsive and knowledgeable support team.
I needed to recover a number of important files and the Carbonite support team walked me through the entire process. I recovered all my files quickly and it was a lot easier than i thought it would be.
The Carbonite agent was who was helping me, got the files I needed... I was very stressed, and he was so very patient with me, and he very kindly helped me through the whole thing!
Thank you Jeremy and Carbonite!
I always dread the task of getting technical support on any software. They normally have the worst telephone equipment plus the thick foreign accents UNTIL TODAY! I was greeted at the appropriate volume with a pleasant "hello this is Jeremy" and he never missed a beat. We accomplished setting up ...
Agony. I hate to think about what it would have been like if we had a hard drive failure. Wanted to migrate from tape backup to offsite in the cloud and I have used carbonite for my home computer. Installation and set up was not going well so I asked to cancel and thought I would try another se...
Very Very helpful, No issues with this company like the two nit wits that gave them one star (get a life guys)
Interesting place - friendly & seems to be a place that people like to work. Kind of them to provide space for Technovation program kickoff. A little over the top with the star wars theme
Just had a great experience after my computer crashed - - James at Carbonite was terrific at helping me get back to "normal" with Carbonite, and had some very helpful hints as to what add'l things I'd need to do...
Very helpful, very empathetic, and most of all, very knowledgeable.
I've had Carbonite for several years, because I travel between places and having a cloud-based backup sounded wise. Until, that is, my hard drive crashed. I bought a new computer, and experienced the following problems with Carbonite.
1) Data transfer seems "throttled," though they deny this. I was...
THE ABSOLUTE WORST COMPANY..THEY ASSURED ME I WAS BEING BACKED UP AND I'M NOT AND THEN THEY CHATTED WITH ME FOR 30 MINUTES ONLY TO TELL ME I HAD TO WAIT 3O MORE MINUTES FOR SUPPORT. THEY WILL NOT REFUND MY MONEY EITHER...WARNING..DO NOT USE THEM..AND I HOPE YOU READ THIS AND DON'T GET SUCKED IN..WI...
Regarding my experience using Carbonite to recover my files.
I had the pleasure of speaking with Joshua.
He is very knowledgeable, polite and patient. I had some password issues because I'm
restoring over 2 million files to my computer. Thanks to his help the process is proceeding as it should.
...
THEIR SUPPORT WITH PARTNERS IS NOT UP TO PAR COMPARED TO THEIR COMPETITION....ALONG WITH THEIR ASSISTANT FROM THE CHANNEL ACCOUNT MANAGER !!!!
The folks at Carbonite provided me some of the best customer support I have received on ANY product. They are very knowledgeable, patient and reassuring. I cannot recommend them more highly.
Great software, top notch support team, comprehensive features.
This companies product is defective if fails to restore properly. It double downloaded my files causing an extremely slow restore time. They failed to fix problem There customer service is poor and their support staff is poorly trained.. The software doesn't recognize data once it has been rest...
I have been a customer of Carbonite for almost 10 years. In that time I have had computer problems but have always been able to retrieve my thought lost files and photos from Carbonite. The are reasonably priced and I budget for may membership monthly. It have been well worth it. The tech support is...
Carbonite has secured my files for 3 computers over the years and has restored them for me on 2 separate occasions involving catastrophic PC failures. The people thee in support are some of the best with whom I've ever been associated...I wish that I could have hired them for my own company prior to...
Barbara from customer service did an outstanding job on my mirror image reinstall. The product if very reliable and I use for personal and business. The remote access to my system was easy to follow and explained in a friendly, proficient and a very professional manner. All of my calls to Carboni...
My experience with Logan was agonizingly long and unhelpful. I asked Logan to let me talk to another representative for I could not seem to communicate with him. He said he could only pass me to his superior. I tried again talking to him and he did not answer my question again. I hung up for I wa...
Love the product! Family and I use it on most of our systems. Very easy to use
One if the most beautiful and modern offices I have ever seen.
Everyone knows Carbonite says they securely backs up your files. That's comforting, until your computer crashes and you begin wondering if they do what they say. Mine once crashed and all files were restored, including those on my external hard drive. What many may not know is that Carbonite Custo...