I called with a simple request only to learn in th...

I called with a simple request only to learn in that process that our multi-computer account was a mess! A long-ago disposed of computer our now-retired office manager kept paying for. An expired (but necessary) account. Old credit card numbers. Inactive primary email address. You name it, we had the problem! GIOVANNI worked with me for two hours to straighten out the many situations. Only at the end of our call, while wishing him an "uneventful" afternoon of future calls, did I learn that his shift had ended long ago. He was so helpful, kind, AND competent! I could not be more pleased with Carbonite's customer service. I'm going to write his supervisor a letter.