Don Campbell

Review of Carbonite

After having multiple problems in the last year (t...

After having multiple problems in the last year (their backup by external drive failed) Carbonite auto renewed me despite their support person telling me that would not happen. When I discovered the auto renew recently they responded to my request for a refund that it was out of our refund window . So instead of doing the right thing and refunding me for a product I did not use they use refund window to keep my money. Consumers beware this company will not look at your individual issue they will just use an excuse. They know I had not accessed my account since last spring doesn t matter. So if you want a company to treat you right maybe look elsewhere.