James Gerry

Review of Carbonite

I am very disappointed with Carbonite! My hard dri...

I am very disappointed with Carbonite! My hard drive crashed 2 days ago when I call technical support. I was told that my problem needed tier 3 support and they will email me in 48 hours.
Mirror Image didn't work for me. I needed my computer to run my business and 48 hour is out of the question. I paid $250 to have the Computer Van to help me with the hard drive and get me up and running. Oh by the way Carbonite doesn't know I'm up and running and I still haven't heard from them. Please be Beware every thing is great until you need them. I will no longer be recommending
Carbonite. I will be looking for a new back up service. This is no way to do business.