House for Rent In Flagstaff

Review of Carbonite

Agony. I hate to think about what it would have b...

Agony. I hate to think about what it would have been like if we had a hard drive failure. Wanted to migrate from tape backup to offsite in the cloud and I have used carbonite for my home computer. Installation and set up was not going well so I asked to cancel and thought I would try another service or just keep doing tape. PROBLEM, it was 31 days in and they would not give me a refund. They promised to get it working. Took them three months before I got a successful backup and I spent $1,500 on my local technician working with the carbonite technician. I should have just walked away from the refund, but who could imagine all that would go down.

I asked them to start the back up period subscription the date that they actually got the back up to work. Remember, that was three months later. And, it was supposed to be two month free. I am 12 months after the subscription start and they are billing me.

And now, as in the past when I asked for some sort of adjustment/accomodation, carbonite does not respond.

I DO NOT RECOMMEND CARBONITE FOR A BUSINESS SERVER BACKUP.