I always dread the task of getting technical suppo...

I always dread the task of getting technical support on any software. They normally have the worst telephone equipment plus the thick foreign accents UNTIL TODAY! I was greeted at the appropriate volume with a pleasant "hello this is Jeremy" and he never missed a beat. We accomplished setting up both my desktop and laptop completely in about half an hour. Carbonite obviously employs top-notch people that enjoy their work - WHAT A CONCEPT!