Baka Wireless

3.7 · 66 reviews
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T
The Honest man
Reviews 1
2020-12-13 20:19

I have been with bell for years and was looking to...

I have been with bell for years and was looking to switch to new plan. I emailed them about plans and got an email at 11am about deals with a corporate plan. After waking up from my midnight shift I called to join and was told I can't join because 2 hours later they changed the price point going up ...

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H
Hasnain Abid
Reviews 1
2020-11-14 19:23

False Advertisement by BAKA Mobile on their websit...

False Advertisement by BAKA Mobile on their website!!
I ordered a new phone from Baka and received it yesterday and it was very upsetting to see that the product advertised on their website as part of the package (Samsung Type C Stereo Headset) was missing from the box. I called them today morning...

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S
Sandeep Mehta
Reviews 1
2020-11-12 19:32

I'm happy with Baka's offers and service. Just on...

I'm happy with Baka's offers and service. Just one recommendation...if a phone is no longer in stock please mark it as UNAVAILABLE or remove it from the website. This way it doesn't cause unnecessary delays when ordering.

I wanted to order the Google Pixel phone. Nothing was mentioned when I pla...

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K
Karl Berzins
Reviews 1
2020-11-04 13:54

Always good, knowledgeable, personal service. I'v...

Always good, knowledgeable, personal service. I've bought my last three phones here, and everytime I get good advice on what I need for a device.

Bell in general has been a lot better than Rogers and Telus (I've been with all three) when it comes to service. Wireless coverage is a different sto...

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M
Matt Gardiner
Reviews 1
2020-10-25 10:27

Both my wife and I have been a long time customers...

Both my wife and I have been a long time customers of Baka. Multiple phones and 2 and 3 year contracts over the years. I have been out of contract for about 1.5 years, and have been looking to upgrade to the Iphone 8 64gb. Last week their site had advertised the phone at $199.99 but not in the colou...

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G
Gary Raines
Reviews 1
2020-10-19 15:10

Love the phone so far! Upgraded my previous iph...

Love the phone so far! Upgraded my previous iphone 7 and the whole process was quick and seamless. I love the size and colour and really like the facial recognition compared to the finger print. Slowly getting used to the slide home feature instead of the no home button.

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C
C
Reviews 1
2020-10-11 07:22

I bought a phone. So far so good. Calls on my phon...

I bought a phone. So far so good. Calls on my phone are choppy though. Cut in and out. Hard to understand people I call. They have to call me back to get a clear line. Baka offered a new sim card. We'll see if that works. Customer service seems good.

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O
Oleh Feday
Reviews 1
2020-10-03 00:07

A year ago I had to get my phone Note 4 fixed thro...

A year ago I had to get my phone Note 4 fixed through Bell. They sent me to this place. All that needed to be done was a screen replacement. They did an absolutely awful job and did not use genuine Samsung products. After a year the screen has burnt in keyboard on it which looks absolutely awful whe...

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J
James Mark
Reviews 1
2020-09-06 19:17

Went to get a new phone as they have closed all of...

Went to get a new phone as they have closed all of their other retail locations. They are only letting in one person at a time. Customer in front of me had booked an appointment but was still waiting after half an hour. I decided to leave and do it online or over the phone as I did not have an ext...

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P
Pivos mediaGuy
Reviews 1
2020-08-16 10:02

I have been with Baka for 15 years and I had two u...

I have been with Baka for 15 years and I had two unlocked phones and wanted the new IPHONE 8 for $199.99 and get a good plan with data. I called 2 times around Christmas since my new Credit card was not working on the site. I left a message and never received a phone called John Taghavi Corporate Fu...

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A
Alyse Patterson
Reviews 1
2020-08-14 11:46

My husband ordered a phone through Baka, with the ...

My husband ordered a phone through Baka, with the ETFO plan, and when we received a defective phone, he tried to contact and had difficulty. Finally, he was asked to ship the phone back but was charged 150 for changing phones, when we received a broken phone in the beginning.

Seeing the rude emai...

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K
Karen Jebson
Reviews 1
2020-08-01 07:32

Dealing with Baka has been amazing. All the reps w...

Dealing with Baka has been amazing. All the reps we spoke to were kind and courteous. Our process to switch was a little more complicated because of a corporate account migration but they explained the process and made sure we knew exactly what to do and what was happening. When I ported my number, ...

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C
CARLIN CONNELLY
Reviews 1
2020-07-11 09:00

Watched the site diligently over the Christmas Bre...

Watched the site diligently over the Christmas Break watching for the iPhone 8 64GB to come back in stock as it was priced at $199.99. Saw it once while at work... came home it was sold out. Contacted sales rep and they said they were waiting on new stock. Final got new stock and the phone was now $...

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L
Louise Jones
Reviews 1
2020-06-15 09:25

Exceptional Customer Service. Both online and our...

Exceptional Customer Service. Both online and our account manager. Online is very easy to use and the customer service from our account manager is top-notch. He followed up on my order and answered questions and gave me some great suggestions.

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J
Jordan Donald
Reviews 1
2020-06-06 00:39

My experience with Baka has been beyond disappoint...

My experience with Baka has been beyond disappointing. I chose Baka because I'm a teacher and ETFO has them as a provider. ETFO, we can do better, find a new partnership. They sent me a defective phone and the process for trying to exchange it has been weeks. They wanted me to pay to ship it bac...

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N
Nadeem Nathoo
Reviews 1
2020-05-27 02:04

Very untrustworthy sales reps and managers. They w...

Very untrustworthy sales reps and managers. They will flat out lie to you to get their way. I was lied to about the return period for my phone despite what my contract and sales invoice stated; they first claimed it was shorter than my invoice stated then tried to convince me I bought my phone earli...

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B
Baby Babee
Reviews 1
2020-05-21 00:40

I've ordered four phones on three separate occasio...

I've ordered four phones on three separate occasions in the past two years from Baka. I have no real complaints everything went as expected. One minor hiccup with one device, resolved easily over the phone. Satisfied with their service.

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J
Jennifer Cowey
Reviews 1
2020-05-20 23:47

Wow! We ordered our phones online and they were de...

Wow! We ordered our phones online and they were delivered to our house in less than 24 hours! Amazing! Then I called customer support for help to set them up and actually spoke to the woman who processed our order and she was amazing!!! I still can't believe that what an incredibly simple process th...

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C
Calvin Bradfield
Reviews 1
2020-04-23 15:03

My I Phone mysteriously died last night....complet...

My I Phone mysteriously died last night....complete shut down and no amount of charging would wake it from it's coma. Today I logged in to BAKA and spoke with Nichole on line. She was super efficient and helpful. Suggested an ideal replacement, guided me through ordering, ensured I selected the corr...

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R
Rosemarie Taylor
Reviews 1
2020-04-05 12:18

Amazing Baka Mobile

Amazing Baka Mobile
If you need a cell phone and accessories, this is the place to shop.
Met the manager Daniel, years ago and he was great.
Today I received the best customer service from one of their reps, Frank. He was so pleasant and knowledgable.
Made everything so easy . Within an hour, ...

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S
S F
Reviews 1
2020-03-13 17:15

Bad Service this company is conducting some of the...

Bad Service this company is conducting some of the most unethical business practices in Ontario, don't trust them and I will never do business with them again. Ordered a new phone from them for a 3 year contract and they sent me an used phone that's not even from bell but from t-mobile.

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A
Andy Warden
Reviews 1
2020-03-01 04:56

I saved big on 3 phones and bandwidth for a watch....

I saved big on 3 phones and bandwidth for a watch. We've been with Baka for 2 years and now in for another 2 years. With COVID going on plenty of reserve data in the bank. Really proud that OPSEU can offer a big discount to working folks like us. Thanks a lot

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T
The Holmstead With Jesse Holm
Reviews 1
2020-02-02 08:35

This company used to be great, but oh how things h...

This company used to be great, but oh how things have changed! New phones used to be 0 dollars on amazing plans 4-5 years ago, now a new phone is the same price as everyone else, but their plans are more expensive for the the exact same services, or even less services in some instances. How is this ...

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O
Olu
Reviews 1
2020-01-28 11:27

Woow ridiculous customer service with prejudice. A...

Woow ridiculous customer service with prejudice. Activated my line and ported my wife's number to bell through Baka. Got samsung 7 edge phone that was defective, took phone back to corporate office the next day. I was told that I cannot get a replacement phone for the exact type of phone. The rep w...

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A
Alex Chan
Reviews 1
2020-01-22 22:48

Location is a little out of the way but they deal ...

Location is a little out of the way but they deal more with corporate clients and primarily a warehouse with a small customer service kiosk.

The packages are competitive but the accessories are a different story.

The staff is plenty friendly but not many if you happen to be there and a few peo...

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P
Promod Sharma
Reviews 1
2020-01-17 13:27

We've been getting our mobile phones here since "s...

We've been getting our mobile phones here since "smartphone" meant Blackberry. This location has lots of inventory, which means you're more likely to find what you want. We've had repairs done here too.

Since activating a phone takes time, you may wait a while depending on how many other customer...

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W
Wesley Johnston
Reviews 1
2020-01-09 15:05

Sent me a broken camera on brand new phone, I went...

Sent me a broken camera on brand new phone, I went on vacation, after a few days I noticed and called them. They told me I had to have the phone to them in three days and refused to pay for shipping. Wasn't possible so now I'm stuck with a broken phone for 2 years and they don't care what so ever, a...

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