Hasnain Abid

Review of Baka Wireless

False Advertisement by BAKA Mobile on their websit...

False Advertisement by BAKA Mobile on their website!!
I ordered a new phone from Baka and received it yesterday and it was very upsetting to see that the product advertised on their website as part of the package (Samsung Type C Stereo Headset) was missing from the box. I called them today morning and reported the missing item to which the assistant manager told me that it s the manufacturing s fault and not theirs and that there is nothing he could do except for me to return the item.
I advised him that I love the phone and will keep it but the advertisement on the website is FALSE and I feel cheated that you promised me something and did not delivery it and now you are blaming the manufacture. He then told me that there is nothing I can do any further as I have already signed the Terms and Conditions. The assistant manager then offered me a refund of $20 and when I did not accept it he disrespectfully said What do you want me to do give you the phone for free. I then asked to escalate this further and the Manager came on the phone and repeated the same dialogue again and said rudely Return the phone or take $20 refund or if you decide to go legal just know that you have signed the terms and conditions.
This was my WORST interaction with Baka Mobile and they should own their mistake instead of threatening their customers about terms and conditions and offering them alms of $20.