ASOS.com

2.6 · 215 reviews
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bennadji yacine
Reviews 1
2020-09-20 03:34

I ordered from asos, my package was delivered to m...

I ordered from asos, my package was delivered to my neighbor and I did not know ... to find my package asos blocked my account for not having to find my package! I rang all the doors of my street and I finally found my package. Today I would like to return items that I do not like and I need that fo...

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Joshua Hext
Reviews 1
2020-09-15 01:01

ASOS would be a fantastic service if they didn't u...

ASOS would be a fantastic service if they didn't use Yodel as their courier company. I don't think I can or will order from them again until that changes. Using Yodel virtually guarantees you will never receive the packages or if you do it will be two or three weeks late.

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Nabiha Haider
Reviews 1
2020-09-13 22:49

I wish I could give them a -5 star rating if it we...

I wish I could give them a -5 star rating if it were possible. I received not only the incorrect color but the incorrect item entirely. I contacted their first customer service representative via their online chat regarding this matter and he/she did not answer my questions directly, rather he/she g...

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Haley Maitland
Reviews 1
2020-09-10 12:09

So disappointed with my order. Was charged almost ...

So disappointed with my order. Was charged almost half the price in duties and then when my item didn t fit had to pay another 22.50 to ship back which in the end was close to my entire order cost. Not to mention the shipping took forever. Do not order if you are from Canada.

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Karolina Mokrzycka
Reviews 1
2020-09-09 19:19

I never had any problem with ASOS but this time th...

I never had any problem with ASOS but this time they really disappointed me!
I ordered my stuff about week and a half ago and it never arrived! When I go to track my order it says that the delivery attempt has been made but I was home all this time! it looks like the delivery guy doesn't even try t...

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Sabrina Rose
Reviews 1
2020-09-07 03:23

No idea why ASOS have teamed up with On The Dot. T...

No idea why ASOS have teamed up with On The Dot. They only deliver between 6pm-10pm, which is something ASOS don't state when you choose your delivery option. I set the delivery address as my work address which is closed by 6pm. I got an email from On The Dot, when they failed the first delivery, th...

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M G
Reviews 1
2020-08-23 18:12

Never ordering from ASOS again. Ordered a dress wi...

Never ordering from ASOS again. Ordered a dress with a black Friday discount at a DPD delivery point. I was unable to track the item through the DPD link on the ASOS website (there was no information with the postcode provided). Nobody from ASOS or DPD bothered to contact me that the parcel had arri...

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Dorian Gray
Reviews 1
2020-08-18 00:02

The worst shopping experience in my whole life, ru...

The worst shopping experience in my whole life, rude and useless customer service, all they say is they don t have any information at the moment, promised that someone will contact me within 48h, 3 days later of course nothing. Save ur More

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Ayman KYL
Reviews 1
2020-08-11 23:47

I bought in ASOS Spain as a Non-EU Resident, but t...

I bought in ASOS Spain as a Non-EU Resident, but traveling a lot to Spain. I ask them to provide me with a proper invoice (with the corresponding mention to the VAT amount applied) in order to get it stamped at the airport and it seems they don't know anything about tax-free/VAT refunds. Emails back...

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Mike
Reviews 1
2020-08-09 02:55

Their webshop's customer service is a joke. They d...

Their webshop's customer service is a joke. They don't update their customer database. If you change your e-mail adress and want to refund/replace a faulty item that was purchased when you had the old e-mail adress. So if you have to change your e-mail adress due to security reasons or whatever, you...

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Sophie Rand
Reviews 1
2020-08-06 23:33

Spoke with their customer service on web chat due ...

Spoke with their customer service on web chat due to my account being disabled and they could not unblock it instantly.
The answer they gave was in 1 hour it would unblock, which was false as account is still blocked. Very disappointing customer service

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Fharmz
Reviews 1
2020-08-04 03:02

So ive ordered a big order, they emailed me in the...

So ive ordered a big order, they emailed me in the morning before my delivery that woops we are out of stock of your pants, after i paid for them, so after that i was like whatever i will order new ones, they emailed me again saying they More

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Tamsy
Reviews 1
2020-07-24 12:54

What a customer service.... #WORST. Kicked me out...

What a customer service.... #WORST. Kicked me out of the conversation before solving the problem and without me agreeing.

The major problem is incomplete REFUND - I have returned the full package, however, ASOS has refunded me less than what I have paid. It is because apparently my returned pack...

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Hayley Gilman
Reviews 1
2020-07-22 04:49

Very good until they loose and order. This has hap...

Very good until they loose and order. This has happened twice now and it s very difficult to get any information or speak to an actual person. The complaints process is non existent and when you do complain there is no genuine apology or attempt to make it better. Still waiting for information on a ...

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Arian Humirang
Reviews 1
2020-07-20 02:30

I PLACED AN ORDER ON 11.08.2017 FOR NEXT DAY DELIV...

I PLACED AN ORDER ON 11.08.2017 FOR NEXT DAY DELIVERY AND TO THIS DAY I'VE YET TO RECEIVED THE ITEMS THAT I PURCHASED. I GOT A MESSAGE FROM THE DELIVERY COMPANY SAYING IT WILL BE DELIVERED ON 13.08.2018 BUT NO INFORMATION FROM ASOS AS TO WHY THERE IS A DELAY. A FEW HOURS LATER, AFTER I'VE SELECTED...

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Hatty Fisher
Reviews 1
2020-07-14 23:49

Gradually going down the drain. I have spent a lot...

Gradually going down the drain. I have spent a lot of money over many years on ASOS yet this past year I have received terrible declining service. From receiving faulty goods to completely wrong products to being lied to about failed delivery attempts (and most recently being told at 3pm on the deli...

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Diamond M.
Reviews 1
2020-07-10 18:04

If I could give negative stars I would. ASOS has l...

If I could give negative stars I would. ASOS has literally ruined an entire event! I ordered over a week ago. They told me my items would be shipped and delivered in two days. Here it is 4 days AFTER and I cant contact anybody and the people on the chat are very rude and no help at all! As long as t...

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lulu goldfinch
Reviews 1
2020-07-05 12:57

I advise against ordering here, you probably will ...

I advise against ordering here, you probably will not get your goods anyway. I ordered on 3.06.19 and should come the package on 13.06. Until today it is not even on the way and the so-called 'customer service' is nothing more than a bad joke. Actually, one star is still too much of a good thing.

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White House UK
Reviews 1
2020-07-03 11:16

I have had Amazing Customer Service from ASOS.

I have had Amazing Customer Service from ASOS.

After purchasing a faulty garment the team really looked after me, refunded my faulty item and even replaced another item that was damaged due to colour run. you really cant ask for better than that.

I also pay for the yearly next day delivery whi...

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craig ellis
Reviews 1
2020-07-01 10:31

Asos like many online retailers rely on the logist...

Asos like many online retailers rely on the logistics company HERMES for your delivery. If you know anything about Hermes logistics then you know your products are coming late if at all. A lot of these online retailers need to take a leaf out of amazons logistics structure and focus on the whole cus...

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Scott Webster
Reviews 1
2020-06-27 06:45

Terrible customer service ... seems once the money...

Terrible customer service ... seems once the money is in their account they do not hold them selves responsible any time after... my package has come from london to dubai to london to duabi ... the email response is automated ... then u wait 10 days ... then a rude email telling me I need to contact...

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Lolita Lolita
Reviews 1
2020-06-26 10:43

Worst customer service. My order was COMPLETELY w...

Worst customer service. My order was COMPLETELY wrong and I had to argue to get my correct refund. I was sent dresses I did not order and others that were damaged. The dress I wanted was missing completely.
I sent back all of the dresses (4) total and was refunded for only two (2) dress. I call...

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Elfin Wei
Reviews 1
2020-06-19 02:11

Premium delivery is a scam!! Don't sign up for it!...

Premium delivery is a scam!! Don't sign up for it! I paid for UK premium delivery and assigned a next day delivery to a London address. Not only they failed to show up, lied about re-deliver later the same day, they even deliberately changed the delivery day without my consent and sent me a notifica...

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J
Reviews 1
2020-06-10 21:21

Will never shop there again.

Will never shop there again.

Be careful that they intentionally made the return extremely difficult for you.

I made two orders, one to Austria, was returned automatically without me even receiving it. and they cannot provide a sound reason.

The other to Singapore, I received, tried on, and ...

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Kadir Ali
Reviews 1
2020-06-04 10:03

Extremely poor service. This is my first time orde...

Extremely poor service. This is my first time ordering and will likely be my last as I ordered my items on 7th July, and was told I should expect it by 12th July. I then called Asos on 13th and they tell me its out for delivery as soon possible (whatever that means), so I asked does that mean today,...

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Mario Eberharter
Reviews 1
2020-05-31 23:06

DON'T BUY AT ASOS!!!

DON'T BUY AT ASOS!!!
KAUFT NICHTS BEI ASOS!!!







Update: 03.01.2019


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Worse customer support: After about 15 mails to the "Customer Care Team" with the request (begging) for refund, nothing happened! Only the same standard answers, no one has yet managed to take care of my...

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Tis Z
Reviews 1
2020-05-27 19:35

Shame on you.

Shame on you.
Order ordered for 24 hour home delivery, order not received within 24 hours and to pick up at a relay point (when I have filled in my details correctly on the asos site). Never again would I recommend to you, whether it be me, my family, my friends and my twitter subscribers. From the...

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brandon drawhorn
Reviews 1
2020-05-26 11:26

Authentic, Brave and Creative

Authentic, Brave and Creative

I am writing this review the 1st I have ever written with disappointment. I placed an order on 7/28, received confirmation that the order would be delivered on 8/1 or before 8/1 (saved confirmation). Later, I received an email that outlined the 8/2. I reached out us...

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