brandon drawhorn

Review of ASOS.com

Authentic, Brave and Creative

Authentic, Brave and Creative

I am writing this review the 1st I have ever written with disappointment. I placed an order on 7/28, received confirmation that the order would be delivered on 8/1 or before 8/1 (saved confirmation). Later, I received an email that outlined the 8/2. I reached out using the chat option. I spoke with an agent that informed that their was a glitched requested that I send over a screenshot of the confirmation I received) and apologized but the order would be shipped and received on 8/2. If there was any way the order could be reissued to another address or even refund and re ordered on my dime. (ugh) Needless to say the agent was unhelpful, when a manager a requested I was informed that could not be done, but "sorry for the inconvenience." I decided to request another chat and later another after not being helped. This order was placed with importance and expectation that it would be delivered by 8/1. No one, was willing to escalate other than provide options for the customer to purchase again. This goes against everything this company stands for. I have referred many people based on prior experience.

I was disrespected and dismissed