Very good until they loose and order. This has hap...

Very good until they loose and order. This has happened twice now and it s very difficult to get any information or speak to an actual person. The complaints process is non existent and when you do complain there is no genuine apology or attempt to make it better. Still waiting for information on a parcel that I was expecting over a week ago. All I get from ASOS is we are following our process and apparently someone will get back to me in 24 hours-which was 48 hours ago. Shocking, difficult and incredibly scripted responses from the customer care team! Will not be buying from them again.