I ordered from asos, my package was delivered to m...

I ordered from asos, my package was delivered to my neighbor and I did not know ... to find my package asos blocked my account for not having to find my package! I rang all the doors of my street and I finally found my package. Today I would like to return items that I do not like and I need that for me to unlock my account, I contacted the customer service he repeats for 2 months every week "we come back to you But of course no one comes back to me! I will not let go!