Terrible customer service ... seems once the money...

Terrible customer service ... seems once the money is in their account they do not hold them selves responsible any time after... my package has come from london to dubai to london to duabi ... the email response is automated ... then u wait 10 days ... then a rude email telling me I need to contact the delivery company....

All of this due to the website taking my Dubai Adress but not allowing a duabi phone number ... why wad my number even needed if my address was correct!?