Apple Soho

4.1 · 1293 reviews
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Isabelle Tran
Reviews 1
2020-10-25 07:36

This store is packed whenever visited. Luckily, th...

This store is packed whenever visited. Luckily, there are plenty of friendly staff to assist with enquires. This place is good to check out the latest Apple products. It is clean and well maintained - considering the amount of traffic.

Bonus that there are restrooms for you to use.

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Kate Navarro-McKay
Reviews 1
2020-10-23 04:05

I have to be honest, I found the staff here to be ...

I have to be honest, I found the staff here to be very dismissive and not very competent.

They mis-diagnosed my hardware issue as a software problem in spite of the fact that there was a service bulletin for my model explaining exactly the problem I was having. I had to travel twice to this store...

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Shellief Wright
Reviews 1
2020-10-18 19:41

Service was ok, there a lot of standing around by...

Service was ok, there a lot of standing around by some employees. Had a beats headphones replaced they got messed up again I brought them back to get them replaced and the headphones had no serial number on it date or that I was trying to pull one over on them or give them a pair of fake headphones...

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Paula Edwards
Reviews 1
2020-10-18 15:50

I wanna give a special THANK YOU! to Grace, Michae...

I wanna give a special THANK YOU! to Grace, Michael & Marco @ the Apple store in Soho N.Y...10 STARS IF I COULD!

I had a situation which I won't mention because the good outweighs the bad, I had an appointment but had to go back to the store the next day bc it wasn't resolved & Grace a (Manager o...

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Jonathan
Reviews 1
2020-10-18 08:32

Meh. I went to pick something up that I'd bought o...

Meh. I went to pick something up that I'd bought online. First, a few of the floor staff were complaining about how bored they were among themselves, right in front of me. I totally understand the feeling, but having no problem saying things like that in front of customers (I wasn't the only one), c...

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Rachna Parwani
Reviews 1
2020-10-17 16:54

Was very busy here, very long lines. Was told it w...

Was very busy here, very long lines. Was told it was going to be > 30 minutes wait on Saturday afternoon. There was a lady holding a baby ahead of me in line to check out the new iWatch. I waited for about 12 minutes but then realized life is precious and weekends are short! Is this how I want to sp...

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Jay DiPietro
Reviews 1
2020-10-16 02:17

Love this Apple store, in the heart of the shops a...

Love this Apple store, in the heart of the shops at SoHo. Especially like how this store is broken up, with shopping on the ground floor and support on the 2nd floor makes it very easy to get the attention you need. Also love that when you walk in, if you visit the kiosk on the right you can purch...

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Joseph F. Lorenzo
Reviews 1
2020-10-15 13:53

I had someone bring in my iMac for repair. Now th...

I had someone bring in my iMac for repair. Now that it is fixed, they insist that whoever picks up the iMac must pay for the repairs. I cannot go myself due to physical disabilities. I want to pay online or even over the phone. I have to get cash for someone to pick up my iMac. In these days of...

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Kade Boehme
Reviews 1
2020-10-12 23:41

The only Apple store I go to in the City. Usually ...

The only Apple store I go to in the City. Usually get in and out faster than any of the other locations I ve tried, and it s a great location super convenient to transit and shopping, but also a great store in general with super helpful staff.

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wendy chan
Reviews 1
2020-10-11 09:22

Really great store, staff are friendly. The Genius...

Really great store, staff are friendly. The Genius Bar reminds me of a doctors office, people come in with tech issues and have to wait for someone to see them. Patience and kindness is key, don't go in there screaming and yelling like a baby. If you can, make a Genius Bar appt before 5pm on a weekd...

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Luis Yunda
Reviews 1
2020-10-10 15:05

I love coming to this Apple Store when I am in Soh...

I love coming to this Apple Store when I am in Soho. Whether I'm buying an Apple product or not, I can enter and sit in the theater section. No one bothers you even if you're just relaxing. It nice to rest here and watch their presentations. I have been coming here since I bought my first iPod back ...

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John Park
Reviews 1
2020-10-10 07:23

Always helpful staff that get your questions answe...

Always helpful staff that get your questions answered: We were wondering if our insurance expired and dropped by. As soon as we walked in, someone greeted and asked how he could help. He had a general answer but then brought another who looked up the device and gave us the exact answer.

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Mesut Kirpik
Reviews 1
2020-10-08 12:24

I came to America 2015 December

I came to America 2015 December
Phones I bought from Apple in four years

Apple 6 , 6s , 7 , (7plus *2) , 8plus , iPhone X , (11 pro max * 2) , MacBook Air , IPad 7 , iPad 10.9 , Apple Watch 5 series 44mm

Almost I spent $15000 :(

Only once was my watch glass broken and you didn't change it...

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Cat Cat
Reviews 1
2020-10-07 12:30

I would give zero star if it allows here. This is ...

I would give zero star if it allows here. This is the laziest sales team I've ever seen in NYC. I walked in and knew exactly what I wanted. I put my name on the list at the front door. The guy said someone would come by to help me. I waited half an hour. No one came. I went back to the front door gu...

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BoShow
Reviews 1
2020-10-06 00:18

Frankly speaking, I was not really caught by this ...

Frankly speaking, I was not really caught by this street, I expected something more from it, I like the Tokyo Ginza more in this respect, this is where you can really get lost for a few days in the splendor of all kinds of world brands.

Also on this street in New York City there are a lot of hobo...

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Jeffrey
Reviews 1
2020-10-05 15:02

Store is big and clean with your latest Apple prod...

Store is big and clean with your latest Apple products on display. Staff is spaced throughout the store but getting a hold of one can be a challenge. Though, when you are able to, they are really helpful and knowledgeable about their products.

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