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Kate Navarro-McKay Review of Apple Soho
I have to be honest, I found the staff here to be ...
I have to be honest, I found the staff here to be very dismissive and not very competent.
They mis-diagnosed my hardware issue as a software problem in spite of the fact that there was a service bulletin for my model explaining exactly the problem I was having. I had to travel twice to this store, spending 6 hours including wait times to solve a problem that should have been addressed over the phone.
This was frustrating enough, but the staff also spoke down to me and treated me in a manner that was condescending and dismissive.
There is a famous viral video of a woman with a baby stroller losing her temper in an apple store. If her experience was at all like mine, I understand.
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