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I have to be honest, I found the staff here to be ...

I have to be honest, I found the staff here to be very dismissive and not very competent.

They mis-diagnosed my hardware issue as a software problem in spite of the fact that there was a service bulletin for my model explaining exactly the problem I was having. I had to travel twice to this store, spending 6 hours including wait times to solve a problem that should have been addressed over the phone.

This was frustrating enough, but the staff also spoke down to me and treated me in a manner that was condescending and dismissive.

There is a famous viral video of a woman with a baby stroller losing her temper in an apple store. If her experience was at all like mine, I understand.

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