Service was ok, there a lot of standing around by...

Service was ok, there a lot of standing around by some employees. Had a beats headphones replaced they got messed up again I brought them back to get them replaced and the headphones had no serial number on it date or that I was trying to pull one over on them or give them a pair of fake headphones when they ask for a serial number and a work order I gave them the work order and the serial number and still had a problem eventually I did get the headphones replaced but the new ones come without serial numbers on it again so I had to show them they have no serial number and took a picture of the paper that has the serial number so I won't have that experience again with getting the headphones replaced