Almost impossible to get an update on the status o...

Almost impossible to get an update on the status of my order placed just under 3 weeks ago. No one answering the phone, except an answering machine. No response to EMail inquiries yet. I was able to get someone via chat, but person said they didn't have abiltiy to check the status of my order?? Come on. I understand things are crazy right now, but this was placed 3 weeks ago. Surely I could at least get a status update. Hopefully once the product arrives, my experience with the product itself will be much better than it is with the company right now.