3 years ago
Ordered 72 hour emergency kit on 11/29/19. It arri...
Ordered 72 hour emergency kit on 11/29/19. It arrived 12/6/19. Opened it to make sure everything was good. It was not. Did live chat on 12/6/19. Told him 2 of 6 items were damaged (upon further examination it was 3. Two had holes, one actually leaking powder and the third had minor holes.) He didn't take any info except order number I previously supplied and email, stated customer service would send out. I called on the 9th where phone just rang and rang. After couple tries thru out day finally got ahold of someone and told them about the third pouch as well and that he didn't see anything from live chat. Said they would replace those and had my mailing address from order number. Again was asked for email. I didn't receive any notices thru email so called on the 18th. He gave me a tracking number and said it would arrive on the 23rd, which it did. I received the original two that was mentioned in live chat, of which one was just a gold pouch with no instructions, pictures or size. So now that I had thrown out the food that was torn I have no instructions fir the creamy vegetable pasta and am out the maple brown sugar multi grain cereal.