WISE Reviews

Ordered item weeks ago and still not r.eceived. Plus no word on order status.

My first time purchasing MRE's ! I was impressed with the quality, packaging , and promptness of my order. I plan to purchase more from Wise Company!

Bought freeze dried fruit and it was amazing. Thanks for making such a great product.

Why do you ask how you are doing when I have no recieved my purchase? Dumb what do you expect me to say?

Occasionally you can catch a good sale and this food is well worth it. Customer service is unmatched.

We received our food and are very happy to have it just in case! Thank you for your wonderful products and service!

Fast delivery. Packaged well.. no complaints items saved for emergency use.

Quick shipping of the sample and looks to be packaged great. Have not had a chance to actually try it yet though.

Great Company to order from! I m going to make sure I have food stocked for no matter what happens at the Stores!

The sample of Chicken flavored pasta did not have much flavor

Great service and we didn't have to wait long to get it. We llked how everything was packed.

You sent me a sample and it was awful in tast ans texture.

I really wanted to give *****, but the whey milk had a hole in the bag, which could have happened to anything.

Just got overwhelmed by the order rush... shipment delayed. Still hoping I get it soon

Great food for good price .I live in tornado alley .So being prepare is a must .

Navigating the site was easy, check out was fast and easy, everything arrived quickly and intact. I'm very pleased. I have not had the chance to try the product yet though.

Hard to get info, they haven't been proactive with me. Had to ask for details about order every time.

Great experience on the Wise website. All the information I needed was there and helped me decide what I needed to start with on prepping for emergencies.

How are you even supposed to get food in water if your power is out and you have no water? This idea doesn't make any sense

We have not received the order we placed 3 weeks ago and have had no communication from the company since the first confirmation email. The have not replied to my email or my two phone calls.

This is a great product and the service that you get when you call and order along with the follow up is excellent.

We tried the noodles with vegetables in cream sauce & it was really tasty! I received it as a sample & I will be purchasing it in the future!

Service is great. Of the food I have tried, it too is great!

I noticed a mistake with my order upon delivery. I later see that it was I who made the mistake. However, the team @ Ready Wise stepped up and corrected my mistake without an additional charge which many companies would have done. Great Service. Great Value. Great Product.

I have bought a few items from Wise. The products I was sent are fine but the customer service is not so hot. I ordered the advanced AmmoCan medi-kit. They sent me the lesser kit. I had to wait a few days to get my rep to get back in touch with me. There seemed to be confusion as to when I would get this issue straightened out. I hope I will get refunded for the kit that was on unknown back order. I have not received a UPS return label created yet to return the lesser first aid kit. We will see what happens...

The products were handled poorly in transportation. I realize that this is out of your control but it was not good. One of the lids was barely on. If it had fallen off the contents would have spilled out of the destroyed box.

Great company! Quick shipping for regular orders as well as the gluten free specialty options I needed. Thank you!

Well wanted to try your company and all started off really well. I was promised a sample of your food and well never got it. So not to impressed at this point. Guess I'll stick to the tried and true, Moutain House. Sorry guys

I made a order on the 22nd of Nov. And still haven't received and conformation that the order has even been shipped yet. The two stars are for the price.

The company takes to long to ship out products ordered. Wise Company takes the money quickly however doesn't get the product out as swiftly. In today's eCommerce business order processing is key.

The reason I am only giving 3 stars is that I getting updates on shipping is no good at best. While I understand times are a bit crazy Wise should do a better job of updating customers.

Shipping is fast, ordering is easy, food is very good and it's nice to know I have a backup supply of food in the closet if I ever need it...25 year shelf life is a big plus.

i have had a problem with an order and left a message 6 days in a row with customer service and have not had any feed back very disapointed with there customer service. this is the second time that you have sent me a review and still nothing has change you have e-mail me to see if there is anything that you can due to fix the problem and it has been 3 weeks and nothing has been done about it. very disappointed with your customer service

Order still has not been received yet, after 2 1/2 weeks. Credit card was charged 2/26.

Charles Biscoe

very helpful staff! order received quickly, sooner than expected!

Good streamlined website. Easy to order. Lots of of packages to choose from. Good variety of foods. Additional survival items for sale. Water purification, etc. However, not all information is given for all packages on how long the package is designed to last. Other than that, a very good experience.

Everything is fine as can be. I do not rate the highest rating without something over the top awesome happening. So a 4 rating. I am very happy!!!

I am suprised that they let their stock deplete to a level of not being able to fill orders. Will find supplies elsewhere

your service and product are great. But i am disappointed when my product arrives a week or sometimes 2 weeks late to my home. If you can improve on your delivery time it would be 5 thumbs up.

Product didn't have enough material inside it to survive for three days

I am surprised you asked me how I thought you were doing. Since I placed my order exactly two weeks ago, I have received one email acknowledging my order. When I log in on your website to check the status of my order (just did that again), it says my order is processing . Does it really take two weeks to process? I expected receipt of my order before now. Or at least an email advising a delay and a delivery date. I ve ordered from Wise in the past and you were much better than that. Yours was a great sale - but not if I don t receive what I ordered.

Received cut open milk in your 72 HR samples I bought.Im a retired CCFD FIREFIGHTER lived a work truck 4 Major Hurricane in my 33 years of service.Not confident in your product would think you would at least replacement of a package of milk ,this is the third e-mail I've sent ,poor company customer service

I received my order but did not receive the free sample and catalog under separate cover.

I received the package in good time. I have not opened it yet. Guess I should try the product to see if i would indeed order more... Jeff.

I have yet to receive my product and every time I call to speak with customer service I get an answering machine. I would really like to speak with someone or get my money back... PLEASE and thank you!

I was disappointed in the 1 month wait for my order. I am also surprised I even received part of my shipment due to the box being open and shipping label only attached by a little corner.

I had a nice conversation with the person who answered the phone. I had to call the company because the website would not accept my credit card purchase (others do all of the time). I placed the order, but will have to wait to receive the order before I can give any real honest feedback on the product itself.

I luv the products they offer, nice variety, and the shipping time is pretty good compared to everything that is going on today. I would suggest, perhaps, one or two messages about where ordered items are in the shipping chain.

Didn t get the product so I can t have an opinion on it. Ordered a while back but two weeks later nothing.

I tested the food I was ok for a camping or survival situation. I bought the 72 hour kit and the 1 BIG PROBLEM I have with it is what individual is going to eat 2.5, 4/5 or 10 servings of one item at one time. Half or more of the food goes to waste. Wise Company break each item down in to one serving for one person. The box even says 72 HR for 1 person. An easy way is to send Ziploc mylar bags with the kit. So if a person wants to break the kit down into individual servings and possibly use their food saver this would be a great added feature I don't know about you but I can't drink 10 servings of whey milk in one sitting. It's not about the cost. It's about preserving what you have when you need it most.

Thanks
Jason

I love you guys so much Thanks for the amazing sample!

It is hard for me to rate you considering I have not recieved my order. I understand there are delays in shipping which is fine. Once I recieve my order I will be in a better position to rate my experience

Purchasing experience was great. Have not tried the food yet. Arrived quickly and packaged well.

Nice product and does the job. Taste needs to be improved.

I still have not received my order and yet I m getting a survey on how they did.........

This was a new experience for us. We moved back and forth as to product choices. everyone was patient and focused on assisting us. Very pleased with the service and attention to insuring our satisfaction. Would recommend Wise as an Emergency Food Supply Source. Thanks for the professional, courteous treatment.

Ordered...and paid n March 8...May 13...still no product shipped.
Feeling ignored and let down.

everything got here as expected....good, quality food at a very affordable price!! Thank you, Wise!

Great product! We are so happy with the quality of the food. We are excited about the long shelf life!

Great. Company. Wish. I. Could. Customize. My. Orders. To. Have. Only. Things. I. Like.

I placed an order on Feb 27 and am now being told that it won't ship unit April 6th. The reason I ordered through you was your site said you have product in stock and it would be 2 -3 weeks for delivery. Now your telling me it's minimum 5 weeks before it ships.

Got the products super fast... considering what was going on at the time (flooding across the midwest and the earthquakes here in California) the only down I'd have to say is the quiz about "how we did" in my email repeatedly was a bit annoying but till I taste the food idk. Hopefully I NEVER WILL HAVE TO.. as it is an emergency supply

Just ordered fruit and navigating website was very easy to navigate. I have ordered food from wise in the past and have always been happy with the product.

I placed my order for 3 packages of emergency grab-n-go meals for my family's go bags. They promptly charged my account, then sent me an email that they were out of stock and it would be a while before they could ship my order. Patiently waiting to see how they perform.

I absolutely love it. One of the only companies that do gluten free food. I can t wait until they come up with more gluten-free options to pick from so I can get them. Thank you

Overall good. However, difficult to edit. .kept adding item total when I wanted to reduce amount

The quality of the items is great, but the taste does nothing for me nor my wife. I guess we are more meat and potatoes people and not vegie lovers.

Their product is great. If they actually ship it to you. Like some of the other posts I have read, I ordered some of their products that were all listed as in stock. This unfortunately was not the actual case with any of the products I ordered from them. They make no effort to tell you the items you are ordering are back ordered until after you have paid. That is right. They take your money up front then tell you it is back ordered and then don't supply the product. In my case for over a month now and counting. Like similar posts they keep telling me it will be next week, next week, etc. They have a canned response as they don't even ask you for any order information or anything. They simply tell you <fill in blank product> will be shipping next week. So you call week after week waiting for your product and not getting it. The entire time they have your money already. The term fraudulent comes to mind when I think of them. Also, morally bankrupt. If your products are taking a while to manufacture you tell the customer up front, take the order and then charge the customer only AFTER you have actually shipped the product. Disappointing to say the least.

Easy to order, ships on time and they put out good deals.

Have not received all of our order and no information as to when we can expect it.