Windjet airlines Reviews

Bad terminal C. Crowded people like cattle. In fact I saw the cattle treated much better. THERE IS NO SUFFICIENT SPACE !!!!!!!

Great airport, seen 1 pigeon. Restaurant good, toilets good. Staff friendly.

And disarming it is absurd that there is not 1 person I say 1 that in 12 hours after 98 I repeat 98 phone calls does not answer the phone from lost luggage ... not only do they create an absurd discomfort, on the contrary, the discomfort also increases by not finding anyone at the switchboard .. .. I repeat 98 calls in 12 hours

Medium-sized airport .. Almost always crowded, the only flaw despite the paid parking spaces is no place ...

A special airport that tends to grow and become more and more important, large and organized. A clean and very effective modern facility. The airport bars provide typical products, a real pleasure. Unfortunately he never managed to lengthen the track for many very complicated reasons. But it looks like an intercontinental airport and I hope it will soon be. Already recently connected with Dubai directly. It is a splendid airport like Sicily and the city that represents Catania

Badly designed airport. In the departure area there are no seats (never seen in any other airport), while in the arrivals area there are seats but in the board you can only see incoming flights and therefore you have to get up go up and see them from there . The most senseless thing is passport checks. I had a flight to bankok and we arrived at the airport 3 30h earlier than expected and at the passport checks they kept us waiting in a kilometer row because they had to pass passengers to London first. So even if you arrive early, you are a slave to the senseless decisions of the staff. Airport to avoid.

Small airport, in September in the departure lounge it was hard to breathe. Too little seating and standing space.

Bad ground services. Bus transfer on the plane: tens of minutes packed in the sun without air conditioning. The famous COBUS 3000 BC B. C....

I've flown through this airport several times as I visit family at least twice a year and I've had many experiences with the ground staff, security and the facilities. Each and every time the ground staff display their ineptitude, rudeness and overall lack of interest in doing their jobs. They are chronically understaffed, have dirty, poorly maintained restrooms, malfunctioning air conditioning in the jetways and consistently underperform at every way imaginable.

They've lost my luggage a disproportionate amount of times, which may not be their fault if it's coming from elsewhere, but in handling the lost luggage they: 1) don't call to tell you when it has arrive and 2) wait until they have enough bags to make a delivery worthwhile. It usually takes a week to get your luggage back which is completely inexcusable.

Unfortunately, short of murdering someone, you can't be fired in Italy for bad customer service. So, complain as we might, they will never do anything to fix it.

It is my point of arrival and departure from Sicily ... pleasant waiting and transfer by plane ... some difficulties, however, in renting a car.

Absolute disgrace of an airport,wrong info on display boards,not all gates were accessible, had to wait ages to be let through as our gate 22 was other side of a passport check desk even though passports had already been checked,our plane was delayed we were kept on the airport bus liked packed sardines....never again loved Scicily though.

Unorganised, poor facilities, over priced. Avoid if possible.

Ordered. Efficient. Surprise for the speed of delivery of checked baggage. Friendly staff.

Designed in a way that makes it is to find what you need. There some nice bars with Sicilian food. Toilets are clean.

At Catania airport Times are always biblical, waiting for checked baggage on arrival is on average 25 minutes (on 8 journeys). Waiting for eternal Checkin compared to other Italian airports, I am sorry to see it, but this is my experience.

Bad people management !! 1 hour in line at the gate, all close together with no one to care about distances or whatever

Very well organized and available by all operators. The car rental service is a bit slow but this happens when there are many people. The controls like all the airports have now seemed to me fairly quick and effective. Then each airline would deserve a separate discussion. All in all very positive

The worst airport in the world. Small, crowded, and inefficient, with confusing signs. Would never come back to Sicily again because of this terrible airport.

Rude and selfish staff
No one helps

Very organized ... A little slow because of the tampon ... But there is ...

Well organized airport, with excellent sanitary facilities.
Restaurants of excellent quality and well-researched shops.
Strict and very accurate security checks (it is an airport).
there is also assistance for disabled people to get them off the plane.

Endless files at security checks. For security checks 40 minutes. Madness.

Watch out, at the security checks your electronics could disappear with a magic trick, keep an eye on it. For the rest the airport is ok, same level as most other growing north european terminals!

Chaos at check-in. And lunar prices in the gastronomic supply. Nice is the city.

Very bad organization at easyJet check-in. Bad information and maximum confusion created by insiders.

Poor airport with minimal relaxation areas or cafes. Quite dirty though cleaner than the actual city.

The airport has good access and an adequate number of parking lots. A serious downside is the small number of places to rest (benches) after arrival and departure. Check-in is quite quick, but due to the significant delay of arrival and departure, there is nothing to do for many hours (especially at night), there is nowhere to sit and all catering points and not only at 22:00 close.

It is an excellent airport, everyone is kind and welcoming. Minus one star due to lack of body temperature control at the entrance, sanitizer containers are few and empty, absence of acoustic reminder to maintain distance. Minus another star for closed access for departures and incomprehensible road signs.

Poorly organized airport due to the high traffic of passing passengers

Disorganization since the parking lot where the areas are not well defined. Inside and outside of the building in spite of recent construction by the impression of old, due to lack of care and cleaning glass. The inside shops could work better and more if they were arranged differently.

Nice airport, if you need to pass airport control, there is no passport control officer. You have to stand in the line until somebody will come. There are 30 minutes until the boarding and they just arrived .

what to say ........ we leave every year from this airport and always the same
complaints. Smelly toilets, waiting for baggage ........... crowded refreshment posts with endless lines. Outside, dirt everywhere, with tribes of Roma lurking
to snatch a few cents. It is difficult to find worse in Italy ..

Well controlled and with delimited spaces for this emergency period. Efficient and fast baggage claim.

Arrogant baggage handlers with mafia skills, I was attacked and threatened not to leave if I didn't hand over my luggage, all this screaming at me and pulling my luggage. Experience not to be repeated anymore.

As absurd as in a southern airport, things are paid twice as much as in a northern airport like Malpensa. It makes you laugh enough.

They really have huge problems with the organization.

Terrible airport, small and inefficient. Took forever for my bags, then tried to grab a taxi and all of them were on strike for the day. There is no other option to travel to Catania, I guess next time I ll take a boat.

After arriving waiting for an hour for the laggage.

Only two officers had cheking the passports for more then two hundred people. We had stand in the line more the one hour. No respect to passengers that need to pass passport control for departure. Area for them have no seats and the space is very small. We had feel like an animals there.

More than 3 hours in a row between check-in, police self-certification and boarding.
Excessive crowding both at the first external verification of the self-certification and inside where the staff present was not able to carry out the necessary operations in a reasonable time compared to the number of people leaving.

Air Italy will delay your flight a minimum of 35 minutes.

This airport is a disgrace. Security is shamefully organised. Worst thing you can't have a smoke after the security check. You have to go outside and take the check again. My flight had a three hour delay. Thanks for nothing. Disappointed.

The airport is much too full, overloaded. The road to get there is small and full of potholes. The shops and bars are too expensive, we spent 30 euro for a couple of sandwiches... services not too clean... pity... well still the airplain start and land, that is what an airport is for...

Check-in is not managed at its best, it is not very big but it is quite efficient

4 years later the airport is still nothing more than a barn...with pigeons squatting in the main hall eating croissants for breakfast and burger buns for dinner then flying in formation over the crowds

Checking in was very slow mainly due to TUI. Security was reasonably fast and friendly. A few shops and plenty of seats if flying internally. If flying externally e.g to UK then you go through passport control which was fairly quick. However once through the facilities were totally inadequate. Not enough seats or room with people on the floor and problems for those less able to stand. One shop with queues. Toilets were very poor. If flying to UK etc then leave it as long as possible before going through passport control.

A star because you can not give less. Insufficient, poorly managed and poorly organized on all fronts.

Neat and quite clean. The checks are done quickly enough. Resales of cannoli and arancini organized and fair prices given the quality of the products. Great view of Mount Etna when the weather permits.

Worst airport I have ever been to, no space, few restaurants or bars, unhelpful and slow staff, chaos

Efficient, fast and professional management of the Covid 19 test area

Very poor airport. Disorganized and woeful slow queuing. The VIP lounge is the absolute worst I have seen. Staffing levels are ridiculously low, leading to queues of over an hour for passport control.

it has the worst website in the whole world. period.

The employees don't speak English, it's a shame for an international airport, Sicily is a good place, but they have to work more on communication with tourists from all over the world, not everyone speak Italian

To put a display outside, do you have to ask the UN?

The treatment in the security control has been terrible, they have not let me put a claim. Those who have answered yes to, Italian parliament? They have passed the pistachio nougat, which we have said Spanish, against explosives and nougat to the trash. A shame and a horrible deal. Those of Vueling Airlines in billing, great.

Fast luggage delivery.
Helpful staff.
Effective cleaning

Set up a smoking area and the 5 stars are deserved.

Small airport. Security check went smooth and friendly, check in too. This airport was way too crowded for its size. This was visible everywhere: you hardly couldn't move. Toilets were very crowded. Most hand dryers didn't work, no toilet paper... There is a kids corner, but this was crowded too and had very limited toys. WiFi required login with a social network. Much room to improve...

The check-in totems are gone. Only one lady at the check-in desk.

All efficient and precise. Kind staff. Clean environments. The only note can be moved to bathrooms with deteriorated structures and accessories.

The first airport in my experience, which didn't allow me to bring my liquid for contact lenses to the plane. Although this type of liquid is considered as medcine. SHAME!

Terminal C is a small nook with one expensive public catering. The staff does not speak English.

+ Small airport, you can find everything quickly.
- Few shops and only 1 (!) Facility after security check.
- Very long lines. Everywhere.

Too small, noisy, they don't stop calling for last call flights bothering everybody

I went here in 2011 is a perfect Italian city reflecting the history of Rome, they understand English, but still speak Italian, but the dollar does not pass the euro night but change the office you can get the dollar and get the euro to understand that you are invited to change offices are already pork in the food and say they have contributions Pork if you say that you are a Muslim, they respect you, they don't give pork, they don't eat before 12 noon, they accept breakfast time and don't insist in vain.

Airport that continues to evolve but where the continuous increase in passengers makes the structures small. Much cleaner than in the past with good security check even if small; shops and bars with very good products and at more reasonable prices than other airports. On the other hand, bad bathrooms and very long queues at the gates that make the environment truly negative.

Reception staff 15 minutes late on opening check-in with live quarrel between airport staff. Also rude. Unpresentable exterior (garbage and full bins), litter around and maintenance of green areas never seen before. Bad business card for the city and especially for foreigners.

I AM CATANESE, I AM PROUD OF MY CITY.
WE ARE SOUTH, ASKING THEM TO GIVE MONEY TO MY REGION TO IMPROVE IT EVERYTHING.
SICILY IS ALWAYS SUB-ASSESSED BY THE STATE AND THEREFORE THESE SERVICES ARE THESE.
1-THE HYGIENIC SERVICES ARE ALWAYS CLEAN AND ALWAYS WASH THEM, THEN THE PEOPLE ARE INCIVAL AND REPLACE IT ...
2-FOR AIR DELAYS IT IS NOT FAULT OF THE AIRPORT, BUT THE FAULT OF THE AIRCRAFT COMPANY ...
3-YOU HAVE TO KNOW THAT FOR PIGEONS INSIDE THE STRUCTURE THERE ARE LAKES THAT TRAP THEM AND THAT THEN THEY ARE RELEASED, WITHOUT MAKING THE BIRDS ... STILL NOW! WITH STATE OF THE PIGEONS.
4- THE CECK-IN ARE PERFECTLY ORGANIZED AND THE USB DEVICE ATTACHMENTS ARE PRESENT.
5-IF YOU SEE, CATANIA IS FAMOUS FOR ETNA ... DO YOU LIKE CATANIA? THEN THERE IS PURE ETNA, IT IS NORMAL THAT SOME TRIPS CAN DELAY AND IT IS A VOLCANO ...
NOW ENOUGH WITH THESE STORIES !!!!!

They reduce too many routes to be an international airport

Baggage claim is very slow here. In a 3rd world country are faster ...

Took way to long at check in. There ar messy customs, no real directions from the staff. That makes for stressed out people who are cutting the line. Not a pleasant experience after an otherwise relaxing vacation.

Personally airport with rude, rude and aggressive employees and controllers. I had a very very negative experience, especially to the controllers of GAIT 12 precisely on Monday at 19:15, receiving an unfair and not at all correct fine of luggage but nothing to do he had decided that I had to pay even if I was right. Bad Bad Bad Badly do not recommend it as an airport.

Very poor airport. Long delays to just get some food. They have passport control stuck in the middle of the departures area so if your flying to Ireland or UK be prepared for another delay after getting through security. Airport really not fit for purpose considering the volume of traffic passing through it.

- No place for smoking after Check in. Not the only airport, but this is a must for me.
- Not enough place for sit.
- No balkon or something, pretty warm waiting zone.

+ fast security check - thanks covid-19 too.

i love this airport, every time im there i cant help to be happy because i know im finally home. it doesnt matter what kind of service they have, at least you got there safely. It might not be a high class airport but its still nit the worst.

Organized and efficient airport. It is a pity that they did not set up benches inside the All departures to make older people rest

Long long queues just going through passport control. Only three people for over 1,000 people and the EU only passport queue was closed.

Staff ok but why does every Indian need to be 'randomly' checked?

Hello everyone ... I often go to the airport because I accompany my children and I have always found myself well, both as parking spaces as a system of functionality, services, cleanliness and everything

Something more should be done for all those people who go around this airport.
Endless files at the controls ... I don't say .... but with 13 workstations you can streamline the flow ..
instead nooo ...
not to mention the unexpected on board ...
designed to bring everyone back to earth ...