Windjet airlines Reviews

Very disorganised. Incorrect directions to gates. Missing employees at international transfer gates. Long queues at security check gates.

Terminal C is the absolute horror. The unfriendly and unorganized staff at the Easy Jet luggage delivery is a joke. Shame on you!

Bad Terminal C. Cramped spaces and randomly managed boarding. People left with random double bags, bad staff. "New" bathrooms that look like latrines

My favorite airport in Sicily small beautiful modern and clean

How on earth can you not have air conditioning in a busy airport like that its hotter then their coffee never again thanks

a real shame! no one answers the number indicated and no information is available on incoming flights diverted to other airports! third world stuff!

It has improved a lot. Years ago the bathrooms were in terrible condition, but now they are clean and modern. The kindness of the staff is the first welcome in a land like Sicily where we care a lot about hospitality. It is the only airport where priority is given to pregnant women for security checks.

I personally find this airport well organized. As we all know we are talking about one of the busiest, in sixth place in Italy. There are many shops inside, a sore point with relatively high prices. Well-maintained and clean airport services and interiors. The ratings do not seem to me to be consistent with the quality levels achieved by the airport!

Over the last ten years considerable efforts and important investments have been made to adapt all airport services to passenger traffic increased so as to bring this airport to the 6th place among the Italian airports. The confusion present on the outside has almost disappeared with the creation of adequate and differentiated parking lots for short and long stops and also the various rental companies have an excellent and convenient location. The extension of the airport area has not eliminated two sore points that persist and are accentuated in the summer period of maximum traffic: the long lines badly managed in the check-in area at the departures and the long waits at the belts of incoming luggage. A functioning switchboard dedicated to information and customer service is also missing

The work of the police at Catani airport will be good, but the working staff will rate it as zero. They are not suitable and I think they are not qualified for their position. You will not get proper information from them and no help, so they did with me. I had a departure with my children at 8 p.m. and before the Gate 7.50 p.m. and she did not want to let me on the plane. And I was at the airport from 18:00.

Small, easy to reach airport. At first a bit confusing, but okay.

Small and poorly managed airport, staff with a desire to work which I recommend! Welcome to an airport in a South American province!

Absurd files, at times they missed the plane even though we arrived two hours and twenty before

I would like to give 0 stars. Airport has a terrible infrastructure. Too few places to sit or rest. Announcements too loud and too long. First all the blabber in Italian and then in English and felt throughout. Very awful!

It would be a normal airport, normally liveable, if there were no or at least limited announcements: insistent, booming, useless like all announcements in airports. An exhausting din!

The airport is severely understaffed, we sat for 2 hours in line to get through the passaport control with only 2 people checking the id.

Convenient, organized, controlled .... luggage in a reasonable time and .... arancine waiting for you at the bar

For parking it is a crap, you can tell me the P4 long-term parking, you know it where and on the road to via A. Finzi, that is, you have to go ....

Flew with Easyjet and departed from the dedicated terminal, everything is OK!

Modern and functional structure. Clean environment. The bathrooms are on the ground floor. The gastronomy is very bad both in terms of prices and quality.

Excellent airport stopover with national and international flights. One of the first Italian airports with cutting-edge facilities, pride of Catania and of all Sicily.

Shameful, to sit you have to go to a bar and have a chair or a bench in the public areas at the start! SHAMEFUL !!!

Chaotic airport. Difficult to find car rental points, you need to do dangerous gymnastics in traffic. To go up from the ground floor to the first (departures) you need to take the elevator because the escalators are out of order, endless queues. After the security check, there is a small flight of stairs to reach the departures area, again the escalators are out of order. Lift or drag your luggage up the stairs. Poor cleaning especially in the toilets

Areoporto disorganized, pork, and especially poorly managed. All flights departing from Catania always have delays and above all never a few minutes.

Bit of a tired airport to be honest. Not much selection of food inside. Make sure you eat before going there...

The bathrooms are absolutely insufficient to manage the flow of people. The line of 20 minutes. A terrible smell ... what a shame

It is a very large airport but well organized both for domestic and international flights, there are many areas that can give you information to reach your gate you can take a rental car with not so accessible prices (check the type of insurance. )

Bad passport control. 2 people for two planes. Wait 40 minutes

Worst, slowest boarding ever. Bad infrastructure, very slow service

Only 2 lines to cross security it's unceptable ....for an international airport...

has to wait 1 hour for luggage! There is no explanation on what is going on.

clean, cozy, modern, well connected, lots of flights, great.

Bad management of the COVID emergency, safety distances are not maintained and masks are worn by many passengers, staff do not intervene

With 2 children at the entrance controls at 10:40 today, January 8, 2019 the men in charge of the controls were rude and rude, the only kind person the lady in charge of liquids. It is also an unsafe airport, I have removed the knife of the cutlery of the child without a knife and have left in the bag the bottle of water to my mother! Ridiculous and incompetent!

invisible indications or non-existent to reach the belts for baggage claim, compensates the staff especially the kind of security guards and the lost services and found effective even if it seems that you are doing you a favor, and that is not the job for which they are paid ...

A fairly small airport used a lot by low-cost airlines but well organized, modern bathrooms, phone recharges and lots of very good quality food shops.
They might be a little quicker to unload their luggage when the plane arrives but on the whole well.

Medieval. Can't cope with any crowds. Not a 10th adequate seating and people end up sprawling on stairs, against walls. Bathrooms smelly. Food awful and all catering seems to be done by the same company. Worst duty free and shopping I've seen since the 90s. Poor staff are way too busy to give a hoot. My advice - fly out of somewhere else if you can.

What a mess. The baggage belt was awfully crowded with multiple flights while all other belts were empty. Bad experience.

Long way to the cars of the car rental. Otherwise ok

I often use the Catania airport, in recent years it is constantly improving ... excellent luggage delivery, but above all the toilet facilities are efficient and clean ...

The worst airport in Europe! Long waits at check-in, no kiosks (except for Alitalia), at security check the agents get in your way and act rude and brutal, as if we were cattle! Once in the waiting area, dirty toilets, overcrowded cafes as there are only 3 for the entire airport, and they do not even clean. So waste accumulation there too ... as in most of Sicily by the way ... pity.

No wifi availability, very embarassing for an international airport!

Many of the staff are very hard-working. However, the security check is a joke. It is not allowed to have any or only little liquid in hand luggage. Therefore, taking away the jam is incomprehensible. For once you can buy jam after checking. It is for me Rip off!!!

It is unthinkable that in an airport in 2018 it is impossible to make phone top-ups only after 7, always if the newsstand staff wants to work, a little arrogant newsstand staff ...

No room for waiting passengers, the restaurant is closed.

I honestly have to say that I found a great service on the occasion of my departure with the family. Fearful of finding long lines at check in I got too early so I had to wait for our flight desk to open. Once opened we took a few minutes to load baggage. The check before the departure area was very fast. Departures area equipped with shops especially for gastronomy. We also managed to sit down despite the considerable influx. Bathrooms a little better. Shuttle bus service for fast plane. Numerous, comfortable and cheap parking for short breaks.

Scammers! A sandwich passed off with Nebrodi ham which was actually cooked on the shoulder and another with Brie which was actually poor smoked provola. For more than 5 per sandwich. The bread had the texture of a sponge. All this at Sicilia's bar restaurant shop.

Bad experience. 50% of the departures were delayed including our own, it made the employees seem normal. The toilets were dirty, lacking soap and napkins. Poor selection of shops and restaurants, not a European airport worthy

Long waiting time for luggage, toilets but not very clean, good location

The worst airport I ve ever been! 1 hour cue to go toilets, the flight was late, non smoking area?!?!?

No staff to ask for information, very few bathrooms, no water fountains, surfaces full of garbage and pigeons + relative visible stools

Shame, an hour of flight and half an hour to get the luggage and only because a passenger went into hiding otherwise ......

One word to describe this place: chaos!
Staff is useless both at check-in desk and airport facilities.

One of the worst airports I have ever come across, if not the worst. Rude police staff on passport control who have let the small power they possess get to their heads.

The info point is not very reliable, useful only for maps, for the rest if you want to eat there a wide choice of pizzas, cannoli, very good arancini, it is organized well, (do not go to Catania on Sunday it is almost all closed and the metro closed it too unless there is some particular event)

Nothing wrong with such a small airport. Everything went smoothly and without problems.

Food is good but Wifi does not work no matter what you try. Also quite a small airport so not much else to do.

Operators who are impatient in organizing overcrowding in very small and poorly marked spaces, improvising lines everywhere
Enac needs to update itself or better organize itself as all European airports are organized, you are really behind.
Safety distance not respected a real chaos
Broken or disappeared sanitation columns in security checks
Airline operators especially easyjet in real confusion with kilometer queues for baggage check-in

13/07/2020: entry is not allowed until 3 hours before your flight.
In my case, Volotea postponed my flight by 5 hours.
I find myself outside the Catania airport, 35 degrees.
All outside benches full.
Many have resorted to the small bar under the overpass to escape the heat.
Excellent move for the appropriation ..

Excellent road signs given the work in progress. Easy parking P6. Great

Let's see that it is a small airport because it is a "small" city, but that sewer smell when arriving at Sicilian tourists howls and to fix it, then to be a "small" city is a good airport: cheap cheap and with beautiful views from Epna and the Mediterranean. Against: sewer smell, parking far from the airport and very difficult to find the car, do not speak English or Spanish or anything, only ITALIAN ... So anyway, not bad or good.

This is probably one of the more chaotic airports I've been to. If you're a stressed out person, you should show up 3 hours before your flight. Otherwise, cruise in at a normal time, join the line for no real reason, and wait for them to pluck you out of the line when it becomes impossible for you to reach the front. They did it flight-by-flight until they reached mine.

I have no idea how they manage to hold everything together but they do. Good representation of Sicily in general, I guess.

In summer, you risk waiting an hour for your personal baggage, which is definitely under number

could be improved.. needs restoration, modernisation, etc

Airport that (despite having a railway line that runs behind the runway) for many decades has been left without a train station and an adequate runway for intercontinental flights, despite being one of the largest in the heart of the Mediterranean, as well as waiting for the extension of the Catania Metro to this location

One of the worst airports I've been to, inuding undeveloped countries, lost luggage is a normal, and dismissive attitudes are yet another norm... Just speechless

I am back home after a business trip, I notice enormous disorganization, crowded lines of people who fill out the forms using the same pens (during the covid emergency). Upon entering the first gel dispenser I know he finds it at the baggage check .. really inadmissible in this period!

One of the worst airport i know. Even in Papua things went better.

I found myself well ,,,, the only flaw, perhaps ,,,, are the transport ,, with the city, ,,, should, increase, the bus races ,,, and, less expected at, stops ,,,,

I can not talk at all at the airport. The recording in English in the service is terrible ... inaudible. Costumer service starts late ... has lunch ... ends early ... does not work end if week !!!. Absurd! There is no work at the airport.

In terms of signage it is not yet developed but ... we are in Italy ... so we stay cool.

Non-existent parking, baggage return after 60 minutes from landing.

I think that the fact that it is not so big, as an airport, is not a defect: here, in fact, it is impossible to get lost thanks to the rather small spaces compared to many other airports around Italy and in the world. There are however some shops where you can buy souvenirs, very comfortable escalators, and places to eat before your flight.