Bad experience,
At a time when organization should be fundamental, it is completely absent here.
Empty or even missing amuchina dispensers, no spacing respected.
In addition, the shuttle that leads to the plane packed with people remained stationary for 10 minutes with the doors closed and without air conditioning.
I hope they will take action
The parking area and internal organization can be reviewed. Below dimensioned for the traffic it manages. Chaotic.
Somewhat unremarkable airport, a bit crowded. The security check point was efficient, I suppose.
If this is the boarding management during the covid period, we will soon be finished!
Bad airport management.
I wonder what the precautions are for before boarding if there are no pre-established queues at the gates. In addition, adjacent gates embarking simultaneously (Turin and Milan with Ryanair at around 13.00 on 21.09.2020)
Unfortunately, in this review it is not possible to attach photos (which would make the actual situation clear), but I will be happy to provide them to the competent bodies on the subject.
I am impressed by the various controls there are, the airport structure is large and functional and attentive to the needs of the people, especially the trained and kind staff who assist the disabled. I was really happy with this service to have found human staff.
This airport is small, but very nice. Clean, well served and, all in all, with prices not so exaggerated as it happens in all airports !! Then, but maybe it was luck, we arrived early and on the way back on time!
The Airport is defenitely too small. It was crowded as hell and most people were forced to wait standing for their flight at the Gates, although we were there in April (which is not the main time for vacation on sicily). There were only a few Shops and fastfood-restaurants open.
Absolutely one of the worst airports I've ever been to, and i have been to hundreds. waited for 3 hours for a rental car at Hertz and ended up paying the cancellation fee and not renting a car from them. Sixy rental we're less waiting at the terminal but another 30 min at the car pickup. On the return the line to check in was 2 hours. I was 4.5 hours early only to be told after I was at the front of the line to go back to the end as I was just over 2 hours before the fkight. Insanely disorganized. Insane. If there was a zero star I'd rate it.
Excellent airport in continuous growth and with so much potential, so many destinations and airlines.
From Catania it is reached in an instant, it has many parking lots and means of communication with the city.
There are many places to eat good quality food for all tastes.
The negative reviews are absolutely not relevant to the quality of the airport.
Unbelievably slow, 1 hours 30 min waiting for the suitcase upon arrival, dropoff at departure similar. Security also slow. Plan a lot of time for your trip.
Summing up:
- Disorganization at stratospheric levels
- endless files for security
- baggage acceptance and customer assistance which, mixed with incompetence, sometimes leads to rudeness.
I quote an unpleasant episode (if it was the only one) that happened with the Easyjet company which I DO NOT RECOMMEND you from this airport for the CATANIA-NAPLES route due to nothing short of incorrect Overbooking:
I haven't been able to check in for days, customer support via phone assures me that I could do it at the airport but when they get there they tell me that they are not sure I can get on the plane because there is no more room. I go to the EasyJet desk and they fall from the clouds without ever mentioning the word "overbooking" or listing any rights (which I later find to be compensation plus departure for the next flight).
I hope it is "only" the incompetence that never fails to demonstrate the staff of this place at every opportunity, otherwise I wouldn't know what else to think.
Only unpleasant episodes from this airport.
By far one of the worst Airports on the Mediterranean
There isn't much good to say, overcrowded, insufficient seating, overpriced and disorganised. One of the worst airports I've visited.
Good accessibility. Large and comfortable waiting rooms. Good services. Very good restaurants and bars.
For work, I frequent him often, I have always found myself well, sometimes files are created at the controls, but clean and well organized.
Shame ... the usual agony for luggage ... SHAME !!!
ground staff assigned to boarding rude, and superficial (boarding 18 of 03-092015 at 17.00) the general conditions of the airport, pigeons on the few seats available for passengers, seats that nowadays in many seats are pierced and with pigeon droppings , areas near bars and pastry shops with food on the ground increase the presence of pigeons, poorly cleaned baths, encrusted with time and limestone, little and almost non-existent toilet paper.
personally I did not like, without considering that the flight had a delay is more than an hour but this is not the problem of the airport.
Awful airport, extremely small and overcrowded with limited seating.
airport not too big, cleaner and more orderly by covid19, family is now waiting outside, keep advice like this, local culture is part of it, delicious coffee and better prices than Schiphol
No Customer Care by phone!!!
Nobody answers.We call in during the day. No answer
With low turnout it is livable, you can sit, eat something without queuing, use the services in good time, but a couple of delays are enough, a few flights moved, the summer season with a greater load of presences and everything becomes impossible: no place to sit for everyone, if not the floor, long lines for services, for a sandwich, for a sweet ... and the workers on tilt for the long day work in slow motion ....
Most inefficient airport I have ever been to. Queues at passport control are ridiculous with 3 security guards on to hundreds of people queing. Unfriendly staff. Cafe was also very slow with a very ineffective system in place. Won't be back here in a hurry.
Good general organization ...
Do not miss the cannolo tasting with ricotta and coffee !!
Airport.
Clean enough, but the lack of free WiFi and charging stations makes it somewhat limited. Food options are also somewhat sparse, though I'd assume most people won't end up spending much time in transit here.
Pedestrianized that deals with the unloading luggage highly incopetente!
Horrible! Just horrible service! Rude!!! Especially at this COVID timing!!!!
Few places to sit. There are none at the check-in room before check-in. On the plus side, you can add a quick transfer of luggage to the tape from the plane. Get off the plane straight into the sleeve. The stands of many car rental companies are several hundred meters from the airport.
Excellent Airport, all services are inside especially for car rentals. Shuttle bus and Bus excellent service.
As an international airport in the south it is the best, the most European, medium-sized, elegant, modern, many flights and I hope others still. Still some services to perfect.
Not a very nice airport.
It has everything you need but you can pack it a little nicer!
One of the worst airports I've ever been to. Passport control has a queue that felt like it was never ending. The airports food options were quite limited, either a panini or some arancini. The shopping for duty free was poor for choice and very pricey. The toilets were disgusting and there weren't many of them! Its so busy that you'd struggle to find two seats together and charging devices, forget it. To top it all off.... Not even a Burger king! Outrage I tell ya! An outrage!
Rubbish airport.
As poor as ever. Even if only one flight arrives, the wait for baggage is maddening.
Orderly enough for arrivals. The pharmacy is missing. Easily accessible bus terminal. Air conditioning does not seem to work
It is a mediocre airport, but it must be said that it is always improving. Both in services and spaces.
Airport with a lot of people, bathrooms below are not always clean but above are impeccable taxi service with many types of vehicles according to needs
Today desert, usually full of colors, voices, people leaving, people arriving, panic this morning, empty
Confusing airport. No customer care. Waiting rooms with pigeons that dirty everywhere. Poorly functioning and incomprehensible speakers. Displacement of unintelligible buses, they are arranged in a single row without taking the bus stops into account. In short, a third world airport. Perhaps the A. he does not live in Catania because he should have already noticed that he is directing a sieve.
Painful. 70s style iron benches. By far the worst airport in Italy and probably also Zimbabwe.
Hopelessly. 2 same fast food outlets. Nothing interesting to eat there is Pizza rag and others like this for quick to eat. I do not recommend
Staff is very rude and completely unprofessional. The airport is small, dirty and old. There are no seats to use while waiting.
Ugh. Two stars because I'm feeling a bit generous today.
This airport is typically in need of a cleanup. Overflowing trash containers, dingy walls, gloomy lighting, grungy and smelly bathrooms.
The food court selections are less than spectacular. If you expected good pizza just because you're in Sicily, forget it. We couldn't even find where to refill our water bottles, and the counterman would not provide tap water.
I don't think it would take much effort to improve this airport. It just seems there is no will to do so.
Bad bad bad.
Starting from the parking lots, the controls always and only 2 open and kilometers in a row, very few shops inside and even ugly, terrible audio of the announcements, organization we do not talk about it and connections with planes carried out with absurd buses ... I think that even in india have such old buses.
Inefficient that it is almost unbearable. Expect to stand at least 30 minutes everywhere.
The airport is terrible, crowded and messy, ground staff isn t helpful, speak no English but that s not the problem, no one wants to help passengers, everything here works chaotically. Signs aren t clearly enough, only in Italian not much English
Not easy to do tax refund, as it s not easy to find... it s on departures floor, if you want to do it before leaving, it s located downstairs, customs located at the opposite side of rental cars. It took us an hour to process from getting a stamp at customs to the traveltex counter.
Our check-in experience wasn t pleasant, counter staff sounded rude, unfortunately it s flydubai through Emirates, it definitely drops quality for the Emirates.
Sad to say but this airport and surrounding areas def need more improvement, people look desperate and unhappy
Stuck outside because check in are still open for a previous flight. Absolute chaos the queue for security is getting longer and we're not even in the airport!!
Waiting for baggage of a few minutes to return from Madrid
Airport seems to be new and on the day we were there it was not busy (off-season). -1 star for the rental car return, the area was under construction and it was difficult to find where to return the car because the signs were not updated.
A disaster!! always delayed flights and difficulties for everything .. To avoid
It is a very small airport. It is not a problem in general but yes. No choice for eating. Me who is intolerant it was impossible. The service was horrible, I bought a fruit juice with a bonus live insect in the green. The sellers are arrogant with you. It was the worst airport of all that I have ever visited. Very bad service, little choice. Terrible.
Every journey a suitcase perhaps it is worthwhile to change the personnel or the airport the baggage and treated like garbage from who loads or unloads
The only sore point are the car parks it takes the path like a mountain path because it is a labyrinth especially for non-departing passengers.
The worst airport I have had, everything is messy, armored with people, no covid respect at all, the worst is security, which does not let business and first class pass without any valid reason at the fast track, never seen this, security pushes me in line like everyone else ... only one WC point after security never seen this in my life
It improves more and more, both with services and with the ease of parking or renting a car that were previously less user friendly
A shame .. there are no services for users ... wake up company!
Quick security check but its too crowded once your through. Not many seats available. Good food to be had if you can stand the queues and find a place to sit down.
The airport is small. Customs control passed quickly, Italian border troops are working with a spark! Toilets, however, in poor condition. And the western toilet is much better than the east. Many eateries, with a good choice and prices in the terminal on the first floor. There are elevators. Large rental offices right in the terminal building (Hettz, Avis, Nolegiare, Locauto). Very crowded. Baggage trolleys can not be found in the daytime with fire. In the case of departure, there are not enough registration windows, after passage of passport control there will be no kafeshek and only one duty free and very modest. The airport at the time of writing the review does not support online registration (S7).
On the phone no one ever answers, so it is useless to try to call I had to leave with a Ryanair flight at 9:15 am for Pisa, it is 15:00 and I am still at the airport and no one gives an explanation is indecency. If I can I will never get +1 Ryanair flight
Most stupid airport vip lounge is in Fontanarossa airport - Catania. Terrible !!!
Long queues, absolutely no assistance for a disabled person despite having booked Special Assistance 3 weeks in advance. The only way to avoid the long queues is to PAY for speedy boarding and then PAY for quick access to security. If, after an hour of queuing you might want/need to sit down then you have to PAY again for VIP Lounge access, because there are very few seats in the concourse. Special assistance? Don't make me laugh.... Then you get to join the 1hr queue for Passport Control. Guess I won't bother visiting Sicily again if you have to undergo 'ordeal by airport' each trip.
Staff at the boarding gate arrogant rude and unavailable to listen to the customer !! A shame for Sicily, a land of welcome and civilization !!. Being the second time it happens to me, I begin to think that it is not the single unhealthy behavior of a clerk but a habitual behavior.
The bathrooms are terribly dirty and unusable due to various outages: the disabled cannot access, there is no soap, the water does not always work and the same is true for electric towels. Furthermore the locks are partly broken and if a bathroom gets clogged, they leave it like this. So much, that je cares. I think I never felt a similar disgust.
The bars are dirty - small tables cleaned slowly and superficially and the floor unwatchable - and the rude staff (especially the one on the right - looking at the exit). They told us that they made us coffee cream in 10 minutes and after 30 we still waited. I had to claim my money and I received a "stay calm, that nothing happened" as an answer. Not maybe an "excuse me for the disservice and the wait". Waiting and long queue at check-in for security checks.
A worse airport? Never seen.
I suck sucks crap. And we are in Italy ... It looks like third world.
the most stupid airport in the world. Masters to queue from scratch can not be found in all of Italy. Queues and hassle, all that this airport consists of
Rude operator easyget at the gate, argues with everyone ... We understand that the problem is the operator and not the people!
Antica focacceria San Francesco is a place where you will find BEAUTY and GOODNESS !!
The airport is well connected with the cities. You can reach Taormina, Giardini Naxos, Siracusa, Gela, Pachino, etc. There are numerous bars to taste something typical Sicilian. It is preferable to arrive first at the airport either to check in or to take the buses.
They made us recover our luggage after 2 hours, zero connections with the rest of Sicily, inside the airport zero assistance, very negative experience.
I tried to reach the customer care of the airport from October 26th, today November 12th I have not received any response after countless attempts with calls and messages via Facebook. I just need some information. This is the customer care of Catania Airport.
every time I leave from Catania the plane leaves almost always late (regardless of the airline) I think that these delays are the result of the disorganization of the airport staff rather than the airline itself, dirty and impractical bathrooms, all the neglect of the users is joined by the little cleaning done by the staff
WiFi dirt
1 hour desperately logged in did not work
Crowded, dirty, innefficient and hard to understand where to dropp off the rental car. Avoid this airport if possible
Organization x the covid, excellent. Good job, everyone.
Clearly the most rotten airport in the world ....
Zero organization.
Personal not nice.
Long tail...
