Windjet airlines Review

The lady in the check in counter was very rude. The rest of the staff was ok. No sanitisers available at the airport.

Very disappointed that all the duty free shops where closed not even a coffee shop where to have a coffee.

Hilariously dumb problem solving policy. Its clear that in vis major (Etna ) its difficult to solve quickly the situation,however providing nulla information by loudspeaker or any sign is a joke! So as of now all passengers are brought by bus to Palermo in order to arrive Budapest. But they have one miserable lady who try to handle all uninformed passengers. They not even have a passenger list,they just try to push people on buses in total chaos. Joke! Che schemma...

one of the most organized air ports I have ever visited

Since 30 minutes we are waiting for Control passport. For Gates 19 -22 are 3, but nobady is there. Long queue :((

Best Airport I know, and I know a few. Just one big hall with everything in it.

Worst experience, the policemen at passport control decided to take a brake from 3 pm until 4 pm. Result 2 hours to get to the boarding gate

Insufficient staff and check-in counters to manage the turnout. Real queues. They only manage those who risk losing the plane, so two hours in advance is not enough.

Comparing it with other bad north central airports, unfortunately, I add unfortunately because I am Sicilian and traveling every month I notice all the flaws. From the collection of slow baggage, from boarding, to boarding the plane.

Everything perfect, but the staff has their heads in the clouds ...

Pigeons inside the airport that make their needs everywhere, poor organization, few seats to wait. Dilapidated buses

New structure Airport, but ancient inconvenience and disruption!

MALISSIMO managed airport. My flight was the first to arrive, we waited for the luggage HOUR, while other flights arrived after us had already taken the luggage.
What little staff there was said to be patient. It is truly hallucinating. Disorganized in an embarrassing way. How disgusting

"Those who are born scecco do not become horses" they say in Catania. An inconvenient airport, although fortunately it is near the city. Everything is done wrong, the sound inside is incomprehensible, there is no parking to welcome those who arrive "in fact it is a common use that those who arrive go up to departures in order to get on the car of those who went to collect relatives / friends).
But there is short-term parking, you say. And even here the designers have been indulging in doing ... things. You enter and exit with difficulty because a traffic divider, very high to damage the cars well, tightens a lot (why?) The roadway and last but not the last, to request the entry ticket there is a touch panel (ah damn phones) that if one arrives with sunglasses maybe biased, does not see a chip. Try to press anywhere you don't need it, because the button disappears after a few tens of seconds and you stay with the rod raised and the machine that does not release the ticket.

Small airport with large disorganization. Unacceptable for the number of passengers it welcomes every day.

Very bad service from checkin counter to security. They literally don't give a f**k.

Over the years it has become more and more a welcoming place while waiting for a departure or an arrival ...

Why do Italian airports always feel like the a/c is broken? I get airports being crowded but why so hot??

Dirt, too many people on a small place, long queues, no signs for rental which are outside (Avis, Budget, ...)

Discomfort due to inadequate communication with respect to structural changes and the reorganization of access routes. privileges for the rest of the car removal of the user who finances by paying taxes !!!! Inadequate and unsanitary toilets.

Absolut disaster
Not enough chairs, maybe 10% of all passengers
People must sit on the floor or stay and wait
Not free wifi, only couple of chargers for telephone
Very very very bad

Tidy and clean airport, green spaces are excellently maintained.
Too bad for the external flooring, the tiles are all unglued so noisy, bad work.

I was able to use this plane in August to go to northern Italy. We took a plane from the Ryanair Company and when we arrived at the boarding, there was a box to see if your luggage could enter the STIVA not in the plane but in the hold because the crafty knowing that many people had large baggage put that deal just to earn some money. At first they wanted us to charge 160 for all 3 bags (ours) because according to them not even one came into the box. The first two bags entered almost simply except for the third one that had entered the box but the two wheels were out so they told us: either pay or stay here. We were forced to pay 55 for two wheels, I recommend that you travel with small suitcases if you don't want to rip off.

Long waiting for luggage and non-existent parking signs ...

Everyone here is overwhelmed with his or her position. Long waiting times.

Organized, good the services has made many steps forward compared to a few years ago.

For my first flight I decided to go to Sicily ... it was wonderful! At the airport they were all polite, kind and prepared! Rated 5 stars

When I read the other reviews I thought it was exaggerating but in reality it was even worse :(

Quite functional and welcoming but with some general shortcomings in the indications. Staff present and efficient enough.

Friendly and helpful staff, ample space to carry out all the operations and to go shopping while waiting for flights with excellent shops, in particular that of Caltagirone ceramics "Alessi" is particularly appreciated by me and my wife ... for those who arrive baggage claim is fast enough and access to transportation is almost immediate ... Have a nice trip

The security controls are scrupulous ... it seems to me that it is absolutely right ... they stop what is not in order and even if someone complains about it they don't feel sorry ... try to pass the checks in China or in the United States and see what happens to you if you bring prohibited things or quality

Super crowded and very tight spaces, no WiFi connection.

Ask for a diesel car and get it in gasoline, ask for it to have at least the Blue tooth or Android car and there is neither one nor the other ... dirty and all dented cars .... then your own connect 5 minutes later and find the diesel, android car and new car. I will be on a blacklist but at least the car has so many stamps and lines that this time they will not tell me that I have to pay something for old stamps but that by clever do not mark you in the contract.

In the automatic pay station, where there is a short stop, remove those tokens .... because in the world that goes on for the exit, a ticket is printed, which is printed automatically, not the token of the rides !!!

I want to warn the tourists who land on cattle from rogue cab drivers. A driver named Angelo drove us in a low black Mercedes from Catania airport to Taormina. He charged us 180 Euros! Which was 700 NIS The price would have sounded unreasonable but the meter was working as usual and before we could find out Angelo had already taken us off and rushed away, a hotel inquiry told us that a trip from Catania to Taormina costs only 100 and that drivers should not take more than that According to mass regulations, unfortunately we fell into the trap and are innocent.

For eastern Sicily it was a beautiful thing ... the bridge over the strait is missing and we are almost ready to relaunch

This airport is not Covid-19 proof. Bad hygiene , dirty toilets and no opportunity to dysinfect your hands.

Perfectly organized for the current emergency period covid19 ... excellent direct entry to the aircraft which allows you to avoid the use of buses.

Structure now small for the flow of passengers ..... 11 million! ... is always growing ... anyway congratulations to all the workers of the airport of Catania.

On the occasion of COVID, currently not very well organized

They have a lot of people in the queues and they just put two people to work at the box office, extremely slow

Empty! Never seen so desolately silent. Only one shop open. Fortunately cannoli and arancini were available. Hopefully it will end soon.

Good impression, it was a long time since I attended Fontanarossa (Vincenzo Bellini) .... today quite orderly both to the control and to the assignment .. .. Well!

The airport was classic, I have not encountered particular problems with anything, but what amazed me is the MAXIMUM ORGANIZATION to DO THE PAD, which is MANDATORY, however IT DOESN'T HURT, alone a strong annoyance, but I remember that this annoyance does not enter the pain threshold, I found this service very but VERY EFFECTIVE! A really pleasant surprise! The Sicily region in this case has taken a step forward compared to the rest of Italy!

An important and strategic functional airport, but precisely for this reason to be improved in certain organizational and personnel aspects and as a fleet of vehicles. The staff does everything to be available to users while the fleet of vehicles to overhaul almost everything

Over 1 hour to get past border control. Over 50 people did not get to gate before departure time. EasyJet waited but no updates at all.

Bad from all points of view: non-existent and expensive parking, the access roads from the center are a real bottleneck that forces you to long and exhausting rows of cars. The misfortune of a lost bagp has happened to me: a bored attendant, on the contrary, chased and annoyed, tells me that he has no instrument to help you and is limited to making you stack a sheet. The carrier delivers the baggage at the airport and the Aviation Service, an operator who should take care of the return is unreachable in any way you try to contact them. Bad airport, bad organization, no control by the management ... a real opprobrium. If you can avoid it

From my last review of 5 years ago, I have to say that there have been improvements, but still too slow with the bags at the pick-up rollers, however I put one more star.

Generally unfriendly staff, fast lane not active for all flights, delays and a lot of confusion.

Nightmare ... traveling with Ryanair is a nightmare ... but that sucks ... the flight is at 9.45pm and we are late to 10.30pm ... there is too much traffic in the sky ... a shame ... personal then rude to which you can not even ask for information to know why the flight is undergoing these delays ... a shame ... hoping that x 22.30 we start ... hopefully at least this ... this flight of which day , month and year ???

Fourth world disorganization.
Lines starting from the bathrooms, crowded people and then there is a lot of talk about social distancing.
Arrived at the airport very early, queued endless and when in a group you tell the police that your flight is boarding, what do they do?
They yell at you and tell you that you have to stand in line.
Shame

Convenient airport, was the first time and did not get lost.

Inefficient staff who only care to end the shift without even trying to solve problems. I refer to the staff at today's Az1702 gate. Bad service

Poor signage for cars.
No safe pedestrian paths from parking to the terminal
Slow, rude check in staff.
Avoid if possible

still in 2018 it is the only airport without a smoking room.

The area in front of the airport is a chaos of streets, narrow streets, buildings and wild parks, topped by the chronic lack of adequate signs, both horizontal and vertical, from waste paper and colorful trash, and from structures, which delimit the rusty walkways! The impact you have on arrival in this chaos is ugly ... One wonders why nobody is interested in giving a positive impression to the first impact with Catania ... Not critical of the inside of the airport ... But the horrible outside, every time I always want to run away from it.

it's like walking into a Soviet airport in the 1960s, only a bit more outdated with slightly more rude staff. It's chaos theory shown in practice.

Shambolic queuing system for passport control for departures to English airports. 3 flights queuing simultaneously - 550+passengers only 2 police checking so not enough room to accommodate length of queue for social distancing! Passengers for Heathrow flight suddenly rushing forward upon realizing they would not get through in time to make their flight. Not good enough by the authorities and totally irresponsible - somebody not done their job properly!

Painful airport for departures anticovid measures not respected people invited by the staff to occupy the spaces in the queues for security checks. No control over who wears the mask beyond the gate. They don't let you in until three hours before departure but there is no sign on it. Temperature measurement with thermoscanner I wonder how it is possible since people pass in groups

Renewed and very nice .... I would increase the controls in the neighborhoods given the illegal parking attendants ...

Love the piano.. Ryanair have a flight to Rome at the same time as alitalia, be careful you don't wait in the wrong line

Tasty food, but such a limited selection for a country like italy. There are a couple of bars to get food, but not a single restaurant. The airport is incredibly crowded. The air quality is bad, and it's too hot inside. Not enough seats to eat or wait. And there are queues with people everywhere, at the gates, check-in..

All new, clean, tidy, well kept. Quick check area. Nice shops with typical products. A nice surprise.

lack of lounge for long stops at the airport, lack of luggage storage, unprepared staff.

Functional and modern. Law enforcement presence discreetly but effectively

For me it is beautiful ..... super track, it is greatness inside as an airport, wonderful ..... it is then located in a metaviglioso place, with sight on the Etna, the highest Vulcano of Europe .....

The organization should be improved, but the services offer them all!

Very crowded, poorly organised and staff is hired based on rudeness.

I preferred the old plane station but this one is perhaps a little neglected. However, it is always an international airport and well served

It takes less to swim from Milan to Catania than the waiting time for the suitcase.
An hour and a half flight and two hours of waiting for the collection.

Despite the large flow of passengers, the operators do their best.