One of the bad airports ever! Unfortunately, there is no signposting where to find the transfer buses, which transfer bus from Ryanair is and where to get in. No one speaks English .. full of jokes. Buy better locally tickets to Catania, cost the same price and at least you know exactly which company should carry him.
fast handling, almost nothing going on Sunday afternoon
few places to wait
Never carry baggage with you, you could wait 20 minutes on the Catania rollers ...
Normal airport. There are WiFi, shops, several restaurants. In the toilets a little dirty. There are plenty of people in the airport. There are shuttle buses, you can book a taxi. Staff attentive.
I am here at Catania Sicily airport or accompanied my sister who is headed for Milan Italy, good day
Catania airport, the jewel in the crown of the region of Sicily and the whole of southern Italy.
Modern and bright, very large, it has a large number of flights to all parts of the world in fact it also carries out international flights as well as within the Italian border.
Given the large number of flights at peak times, there is a lot of confusion at the controls; but it flows fast enough.
Competent and always available staff.
As a last taste of Sicily passed the checks we find shops and bars that offer very good typical products and live up to expectations.
The only flaw, but it is normal inside an airport, the prices are a bit high.
Eye sometimes you can meet the third type with some pigeons.
Zero stars for me. Very poor service at the counter. Unfriendly staff
Probably the worst airport in Italy, and one of the worst in Europe ...
Chaotic and disorganized. The car rental service cannot be evaluated, the counters are scattered without logic and often far and difficult to reach, even a star is too high a score.
It is really shameful to park the car on one side and then go and pay for the parking one km away, shabby!
I have traveled to different parts of the world and never waited as long for baggage claim as in Catania, not even in third world airports
Great experience. I have not given all the stars because to exit the P2 car park there is no sign indicating where to pay the parking ticket.
No Italian airport offers assistance and services present in Catania regarding the COVID emergency, starting with the rapid buffer for all arriving passengers. An excellence in Italy.
Arrived there from Stuttgart for business trip, the airline lost my bag, tried to go to the lost and found but it wasnt possible cause they dont have service from 1pm to 7pm.
Since I had to leave for work I couldn't return at 7pm to get service.
I explained my situation several employees of the airport and they simply said, I dont care.
What a horrible experience!!!!!!!!
Facebook under Regla Hilda Horna ECHEVARRIA Germany Citizenship No. G-12 Freiburg Germany Europe
Appalling. Airport too small, although modern. At the arrival crowded with people and immense queues for the collection of luggage. Out, again agglomerations: endless and exhausting billing, hardly restoration or space to eat-people sitting on the stairs with a canolo or a slice of pizza-or where to wait for boarding. The worst by far: the car rental office. Third world. But not for Italian, but for the mind of the one who conceived it.
It is a disaster. In recent times a vertical collapse in every service. Endless waits everywhere. No scoreboards. Luggage straps not working. Customer support non-existent. Bathrooms suddenly closed during peak hours without any indication. Paid people who do nothing or do their job terribly. Wrong or absent car rental parking signs. High prices at bars. From closing
one of the worst airports in Italy. Indications zero, to find car rentals is a nightmare !!! nobody tells you anything like car rentals did not exist. Bad, if you can land from another part !!!
Great passenger traffic, I think it is one of the busiest in Italy, not quite up to this task. Little care in cleaning, duty free that are not exactly "duty free" - prices even higher than in city shops. Little offer of commercial activities. Positive note, the friendliness of the staff. Wifi ?? There is and there is not.
terrible experience. 2 hours to check in 30 minutes for risk losing control of the plane and on arrival they have lost the stroller I try to call the office number lost & found and never do not respond as well as any other phone number of the airport. bad service.
Much too small and the sanitary facilities dirty underground
It would be a good airport (it lacks points to recharge the smartphone, bars are an optional) but due to COVID the accesses have been rightly limited .. Then you have to equip the airport with external reception facilities (read benches and the like) and others rest and refreshment places. The only bar outside the airport is to be considered disgraceful for the service and dirtiness. I recommend walking a few hundred meters to find a really welcoming bar (Parisi)
Overheated, overcrowded, no place to sit, and no good food options.
One plus, inexpensive coffee in the cafeteria - SIKELE, for cappuccino - 1.7
There are enough cons, below they have already been talked about.
RyanAir rescheduled the flight for 6 hours, this happens with them, but it was rarely with me, the airline handed me food vouchers. Thanks. Yes, only the route of the trip was forced to change. And this is an additional cost.
An airport that is small in its own right. Should have at least one connection overseas, we hope that as soon as possible will make it possible.
the cleaning leaves something to be desired, a play area for children is worn and dirty, there is no minishop and restaurant areas once you have passed the check in, no smoking area
Perhaps now it is a bit under-sized compared to the passengers who use this airport every day!
Total (how Italian) lack of organization, flight departure delayed by 2 hours because the airport had a problem with transferring luggage to the plane ...
The doctors are doing fantastic work in the test area for Covid these days. Excellent organization.
Poorly organized airport. Good for controls and potential spacing but too long lines with little dedicated staff. At the entrance 2 people and to pass the security row with pre-control with only 1 employee. In this way, a crowd is created also because unfortunately the people are very little disciplined.
I arrived this morning at the airport Etna and involuntarily my eye went to end a fire extinguisher hanging on the wall and I noticed that in addition to missing the safety tab and discharge ...
Flights perpetually late, never toilet paper in the bathrooms, (even early morning) with very but very poor cleaning .... but why do not we try to aim high even with small tricks instead of always staying low? That's why People always complain about our country .... the main cause is ours! Woe to ignorance, damn it !!!
Three stars for the excellent organization of doctors, which allows arriving passengers to swab swabs more than quickly. On the other hand, the management of the self-certification checks necessary to be able to start from the red zone is very bad, with a wait of an hour and a half and endless queues that do not guarantee to maintain social distancing.
Excellent airport, with numerous parking lots and many flights
One star for a review is too much.
You can't imagine getting there 3 hours before and waiting for a row of 2 hours to check in where you decide to convey people flying to two cities like Munich and Berlin in a single line and you can't wait any longer an hour to pass a security door almost risking losing the plane. You are a shame complaint
Not very clean, no TV or electricity in the room, waiting more than 15mn for 1 drink when we were alone !!
Always evolving, the airport is well maintained and offers, in addition to basic services, some nice little shops to shop without Tax!
Airport convenient and close to the city. The only flaw the women's toilets were all dead
One of the worst airports I have ever been to
-Long queues: only 2 or 3 (out of 10) working security gates for 300 people. The officers seem more interested in talking to each other than in doing their jobs.
-Hot, stuffy, dirty and full of flies
-Not a lot of options, and everything is pretty expensive
-No one seems to have any notion of B1 English
An airport that is really far too small for far too many guests!
You mostly sit on the floor, as there are only 20 seats per gate!
Almost all flights come and go with a delay because the capacity is almost exhausted!
Unloading and loading luggage in vehicles is a disaster, as there are no real parking spaces in front of the entrances and exits! It is a hopeless mess of parking in the handicapped, - taxi places as well as in the stopping ban!
Luggage trolleys are pretty rare and wrapping the suitcase in foil costs 10 euros !!!!
My conclusion: absolute chaos
Evening hours, empty airport, only our flight on arrival, over 45 minutes to get luggage ..... welcome to the south
Thanks to the operators who work there we found ourselves very well thanks that you exist because it is often difficult for us elderly to travel Thank you very much
No seats at the start.
Too far to rent a car
An airport worthy of the name .... many others are only ..... port.
Well
Nothing to say
Waited 40 minutes and 60 minutes before departure it was said (Sorry check in is closed) had to spend 800 for new tickets
Italy car rent. Just a bit in a row but then everything ok
providing drinking water in a public area is a basic human right in the EU, not a privilage. This is 2019! The airport stuff do not speak English at all, and showing a lack of any compentence. Dirty and overcrowded, not enough sitting area. This is not service providing.
TERRIBLE service. The Lost & Found office is virtually non existant, staff is obviously incompetent and unmotivated. Our luggage did not arrive on our PARIS - CATANIA flight, but luckily was sent out the next day. It would have saved our trip had Lost & Found bothered to answer the phone. 12 days have gone by and we are back from holiday, still no luggage, airline say they have tried contacting Catania airport's Lost & Found 5 times but no luck. Would have given 0 stars if I could.
airport? if it is it is that of another world.
very confusing and not at all suited to the incessant flow of travelers.
a point in common with that of split.
And very comfortable, elegant and just minutes from the airport
Poor service, rude staff who rules out the blame and don't even try to help the passengers. Worst airport I have ever met !!!
One of the worst airports I've seen. Allow 1 hour to collect your luggage on arrival .. and do not talk about the return.
With easyjet plan to arrive at least 3 hours prior to your departure. The C terminal is exclusively reserved for easyjet but you must be self-sufficient .. Only 1 staff on site. You must register alone. And do a queue at least 2 hours. Pitiable ... that explains the price of the ticket .. We can not have everything
Small but fairly well organized airport. Efficient baggage delivery. Hypocritical the terminal c easyJet where, in the face of a massive campaign for the use of apps and tracker flights (all late), neither a charging station nor a simple electric socket is offered to recharge the smartphone. Arm yourself with powerbank!
Delighted ..... the staff were friendly and kind. Enza
Catastrophe!!!! Organization is very bad. Switch from Alitalia is without plan. I think the staff here only a two-hour training!
Very bad. Absence of services now considered essential for an international airport (luggage storage, restaurants with seating tables). Small and crowded terminal with several queues and few spaces to move. Very bad
Adequate spacing, and good organization. Obviously Few flights left.
The "new" terminal C for easyjet is a joke ... check-in takes hours because the machines are insufficient and the assistance of the staff is too little.
Nobody checks the documents and once you have passed customs, there is just a small bar taken by storm!
For any last minute purchases, there is nothing, zero !!
Thanks Catania Airport and thanks Easyjet! A low cost service in all respects!
One of the worst experiments.
The cleaning, especially adjacent to the various bars and pastries and absolutely an optional, the filth also attracts the numerous pigeons (INSIDE THE AIRPORT !!!!!) translating it into a square in the open air !. The bathrooms are dated with a superficial cleanliness, the limestone deposits above the taps.
The nin seat seating is not enough for the passengers of a single flight !.
Shameful!!!!.
The only airport in the world where passengers arriving from Istanbul as soon as they cross the walkway from the plane to the airport station must put their hand luggage in an obsolete and dilapidated device resulting in traffic jams and huge losses of time. But don't you have better things to do? What is the point of checking a piece of baggage that has been checked at the entrance to Istanbul airport and then before boarding? Ah ridiculous !!!
Convenient small airport. Quick transitions with confidence
Airport dirty, raining inside, unfriendly staff. I was verbally assaulted by an Alitalia operator for exchanging a suitcase gauge for a garbage can (I really thought it was a garbage can!). She hastily and loudly addressed me in front of people in row at check in.
The umbrella is recommended. Inside it rains from the roof .. beware you also have pigeons, they fly low!
I frequent this airport a lot and for several years, I have noticed many improvements but what never changes is the rudeness of the staff assigned to the checks for boarding: arrogant, presumptuous and not at all available. They seize everything and then sell the same things as soon as they pass the control, absurd!
Absolute shambles. Everyone seems to work at their own pace, which happens to be very slowly.
It took us nearly an hour to get through security on arrival.
On departure, the easyJet check-in queues were probably 2 hours long. Fortunately, we eventually got fast-tracked via the speedy boarding machines (which we vacant the whole time) so we didn't miss our flight. Also, some work was being done on the taxiway (or something) which delayed our already heavily delayed flight.
The lifts are not suitable for people with luggage.
The toilets are gross.
I'd criticise the WiFi, but I'd run out of patience to fight with anything else.
Very functional, a pearl for our city. But I see it little valued.
Chaos in the mini parking area of departures, little signage for the parking area.
Little cleaning. Cell phone charging stations crowded and with no seats nearby.
With a few small changes it could become a jewel.
Overcrowded and not organised. Ladies at the desks of Alitalia preferred chatting instead of working. People allmost missed their flight because of that.
