Williams Kia Reviews

We just recently purchased a 2020 Sorento and Dillon O loughlin was our excellent sales person. We had him looking for a V6 with AWD. He called us on a Tuesday that he had found one by Friday of the same week we were in our new Sorento. We would also like to thank Ryan McCoy between them both they made our second Kia purchase a terrific experience

Dillon O'Loughlin was Super to deal with, a Great guy. Spent time showing me a vehicle I had no idea about, but it's my dream vehicle. Dillon took time to explain how I could get my dream car. Now I have it and am Sooo excited! Thank You Dillon!!

We recently purchased a Kia Sportage from Austin Mayo. Our experience was absolutely great!! We were dealing with 3 dealerships. While the other two did not seem to want to dig a little harder to get the deal done. Austin went above and beyond Austin and the entire staff never stopped working and continued to meet our every need. Thank you to all. We are already sharing our experience with friends and family. We will be back.
Jeremy and Collette Welch

Dillon Oloughlin our salesman was one of the most helpful and curious person that my wife and myself have ever met. He when the extra mile for us! Would recommend him too any one seeking too buy/lease a new vehicle.

Austin Mayo at Williams Kia is the man to see for 5 star service! I came in for an oil change and left with a new car The deals are sure to make your Christmas merry!

I had the pleasure of working with Austin Mayo. He was dilligent at doing whatever he could to get me approved. Keeping me informed every step of the way. Whether it was updating info or us just having to change how we were going about things. Very informative and will do everything in his power to make sure you are taken care of. My case was definitely a hard struggle but not once did he complain or make me feel guilty. I got approved and bought my very first BRAND NEW 2021 vehicle. And let me tell you it was a very emotional experience, stressed and emotional. But wouldn't change anything about it or who I worked with. Working with the KIA system crashing and being down for a couple days he was with me updating me every step of the way. Coming from a manager in customer service, definitely earned a 5 star from myself and my family.
Thank you so much Austin for getting me into a much safer and NEW vehicle. Will always continue doing business with you and your company, and long with referring people your way!. Great things.

Staff was great here bought one off the wholesale lot. I own two kia now. Think they are a good company and a good car.

The lease for my 2018 Kia was coming to an end so I came in to discuss options. Dillon O loughlin with Williams KIA was excellent at showing me different vehicles that were specific to my personal needs. I went home with a brand new car, and the entire experience was enjoyable!

Skylar is hands down the best service guy ever! Without his help working with my warranty company I would have just given up and probably would have been carless. I cant thank him enough for all he did for me!

Would like to thank Skylar and Tom in the service dept for the outstanding service they provided today. I had no appt and was driving up from Ludington and Skylar fitted me in. Tom was very professional getting all my paperwork completed. Skylar even assisted with a technical issue I was having. Thanks again.

Bought my Kia in TC a few years back, Skylar has gone above and beyond to help me today and I now live in Grand Rapids! He called the Regional Manager about a major setback I was having and we have had successful results! I cannot thank him enough. Purchase your vehicle at this dealership and you won't be sorry! Thank you beyond words!

Had the pleasure of working with Austin Mayo and he was excellent and got me into a car that I love!

Austin Mayo was the best help! He is who you need to ask for. He made the process so easy. Austin really went above and beyond to help me understand fully; but got me in and out quickly. I was able to drive home in my new SUV the same day that I picked it out. Mr. MAYO knows the Way-o...into a new Kia!

I have a story I need to share with everyone about the outstanding and caring service that I
received from Gregory Moore and Mike Kaczmarek at the Traverse City Kia location
I was recently in a car accident and Greg went out of his way to have a car ready for me sitting there and got me in A new car within hours of calling him
he even volunteered to come pick me up to bring me to the dealership
I would recommend to anyone and everyone that's in need of a car to go see Greg and Mike they made a very horrible situation so much better and they went out of their way to take care of me as a customer this will be my fifth Kia and I won't go anywhere else thanks to Greg and Mike
I truly felt they were looking out for my best interest and getting me what I needed to get on with life
Two thumbs up couldn't ask for nicer more caring people and the ones that are at Kia in Traverse City Michigan
Sincerely Vonda and Pat Steffes

I have just bought my 2nd car from them. Very helpful with any questions I had.

Friendly, efficient & professional salesperson, Austin Mayo, made our buying experience easy and pleasant. Thanks.
Keep up the good work.

We traded our 2012 Soul for a new 2016 Soul. Our salesperson,Terry Tracey made the entire process extremely easy. He took some basic information and within 15 minutes we had a deal that was acceptable for everyone. They called our insurance agent and made the necessary changes for us, swapped out the plates and we were out the door. We would highly recommend Terry and the entire Williams KIA staff to anyone in the market for a new car.

Our salesman was Dillon O'loughlin and he was great. We just drove into the lot to see if they had a used Kia Sportage when we got out of the vehicle he was already on his way out to see if he could help us. He ask us to come inside and look at the inventory he had on other lots. Needless to say after talking to him and discussing the deals they had to offer I walked out of the dealership with a 2021 Kia Sportage. He explained every button on the vehicle in detail. I felt so comfortable in my new vehicle. Very happy with everyone I met there, Ryan the sales manager, Skylar the service manager, Donna the parts manager and then Andrew who did the finance part. Great group of people. Highly recommended Williams Kia in Traverse City.

Dillon Oloughlin was fabulous. He found out exactly what we needed and made it happen. Entire crew was a joy to work with and we left the dealership knowing we made the right choice.

Great service and actually listens when you speak. I gave them an amount I wanted to pay and they got me there. Dillon is amazing at sales and listens and explains everything

The customer service @ Williams Kia is absolutely outstanding! From the sales department to the maintenance, and everything in between.
Prompt, friendly, knowledgeable, and attentive to a customer's needs. The service provided today with salesman Austin Mayo, was a good and positive experience. I highly recommend Williams Kia, and of course, the amazing Kia Sportage. Well done!

I would like to share our recent purchase of our 2020 Kia Sorento. We had the pleasure of an awesome salesman Dillon O loughlin. We had been in and explained what we wanted. He searched and found our dream SUV. Has everything we wanted and more! Between Dillion and Ryan McCoy we had a great experience from beginning to papers signed! Would recommend these two young men for a perfect team.

Dillon O'Loughlin thanks! You were a Joy to deal with.

This is our fifth Kia, and our third Soul. We can't thank Dillon Oloughlin and Ryan McCoy for getting us into the perfect vehicle for our unique needs! We're here to stay!

Working with Austin Mayo has been fantastic. I came in not sure of anything and he has helped me find the car of my dreams. He has also worked hard to get all the information we needed for a loan and get the best rate possible without me being in the office. He is enthusiastic and understanding making this the best car buying experience ever.

Austin Mayo was amazing to work with. He did everything he could to ensure that I would walk out of the dealership happy. I will recommend that anyone interested in a Kia meet with him!

Dillon Oloughlin and Ryan McCoy were very helpful in helping us decide on our new car purchase. They were able to answer all our questions and explain the features of our new Kia .We appreciated all their help.

Austin Mayo! Hands down the best expirence I've had in buying a vehicle. He was very honest from the start with setting reasonable expectations. Although its a all day process!!!! It was not a bad time! Above all my credit wasn't the best since I'm going through a divorce... but he was able to get my family into a 2021 kia Seltos AwD I couldn't be happier

Very friendly new car manager he stayed late to accommodate me

Austin Mayo worked with us and got us into the perfect car! Very appreciative; highly recommend!

So many thanks to Ryan M and Austin M for their help and support in this process of getting my 1st really new car in a lot of years ...Those guys worked very well together and were more than a little accommodating!

Cannot believe how terrible the service is at this place. trying to even get someone on the phone is nearly impossible. Makes me glad I do not own a Kia personally. just adding to that great "Williams" reputation. This place is a joke. I would never recommend to anyone.

Austin Mayo assisted us with the purchase of our brand new 2021 Kia Stinger GT2 and we couldn t be more thrilled. He was friendly and answered any questions we had. Financing was backed up so it took a little while but besides that it was great!

Dillon O'Loughlin was very efficient and accomodating. Thank you!

Great customer service, helpful group of dedicated people

Skylar Gifford is literally the best Kia worker. He helped me and my wife out in our huge time of need when our car broke down. We were able to get put into a loaner car after they had closed and made it home. He also has the best communication among the everyone with Kia. He kept me in the loop on what was going on and made sure I was satisfied. Thank you again Williams Kia! You guys are the best

Thank you for helping us and guiding us through the process of buying a new car! We truly appreciated the great customer service!

They just missed out on 2 for sure vehicle sales on the spot. And many more for the next 2-3 yr span over time.Complete let down.When we gave our word, we kept it. When the sales team gave their word, it meant nothing. We were all set on becoming part of the Kia family for years to come as our family was also. Our parents have purchased 2 Sorentos in just over a 4 year period-had a great experience, and also just traded in a Sorento for the new telluride. They referred us to TC Kia &talked them up, however our experience was terrible that now left a lasting impression on us & now them. You would have had 4 of us returning back every few yrs to make vehicle purchases & leases on the spot without even having to make a sales pitch. We were eager to become a part of the team &thought that we would receive that feeling. We wanted to immediately purchase the used Sorento that our family members traded in, and also purchase or lease another second suv the same day as we are in the market. We attempted to call repeatedly &leave messages on the voicemail of a salesman who we found out was no longer there. We did not receive a return call. It seems like it would have transferred to another salesman etc. when that was not working, we clicked the check availability on the vehicle on the website. We received an email back from a salesman advising that the vehicle is available-that we would be receiving a phone call to set something up. We received a call from a completely different salesman who left a voicemail advising that yes the vehicle was still available etc. we contacted Kia back & spoke to the manager. We advised Him of the situation & what we wanted to do. He advised that no problem let s set something up immediately & he would have his salesman call us back to set up our experience. The salesman returned our call: we then advised him of what our intentions were. That being 1.Purchasing that used Sorento & also 2. A Second lease or purchase of another awd SUV. We were advised that no problem we could set a time the next day to come do so, the vehicle was available & that he would have that vehicle along with the other suv options ready upon our arrival. We set up an appointment & explained that we would be making the drive from about an hour away. We thought it was going to be great. We arrived at the exact time that we said we were going to be there & observed the used vehicle & 2 other new SUV s all up front ready to go & thought wow now this is going to be a great experience. We drove an hour only to be told that someone had just came minutes before us-signing the papers to purchase vehicle 1of2 that we wanted. You mean to tell me that knowing we were en route to come purchase that vehicle, purchase or lease another vehicle on top of that-that you could not hold the vehicle or even ask for a security deposit or anything. It would ve been a done deal. We were then advised well sorry, a guy came &wrote a check. Well ok we would have also.We just attempted for 3 days with 3 diff people to try to set it up to simply do so. By that time, after driving over an hour & being completely let down, we decided this is not somewhere we wanted to do business with after all. We were all set on Kia-we will now have to travel to another dealership to see if that experience is better. We were already sold on the vehicles. Easiest 2 sales ever just turned into now possibly losing out on 4 vehicle sales between the 4 of us now. It may not mean anything to the sales team & may be all about the sale, but to us it is about good business, keeping your word & taking your team to the next step increasing sales locally-also keeping current customers. Complete opposite experience of what others had. Maybe their 1 used car sale was worth it! Side advice to sales, when a customer inquires about a telluride also as the second vehicle-don t say well there s 40 people waiting for one. In my opinion you say hey we can get you on a list-let s make it happen when we can. Wasted day-wasn t about losing the sold car but how we were treated thereafter by them.

nice car,salesman worked hard to make me happy.
brake fluid was low at delivery,and almost no window wash solvent,wasnt snowing that day so didnt turn out to be an issue,also wish they hadnt torn the window sticker to non legible,would have liked to keep it to show others options etc,but they tore off about 3/4 inch of the beginning of each line then left the big part of sticker in back seat but not the other piece, other than those few things everything else gets an A

Salesman Dillion superb. Excellent knowledge of the Kia Soul performance characteristics. Very easy and pleasant to do business with. Will buy more cars from Dillon. Have told friends and family members about my positive experience..

Dillon OLoughlin made our buying experience very easy. We love our new Sportage.

Kia is a good place to go to for these sorts of vehicles. I never had an issue with anyone there and service was great. No problems what so ever. Informative folk as well.

Dillon O'Loughlin did an excellent job. He was helpful throughout the entire process. He was personable, but not pushy. I would definitely recommend him to anyone in the process of looking for a car.

Thanks so much for great customer service with repairs for our 2015 Kia Optima! Skyler Gifford and team went above and beyond to get the job done!!!

Dillion O'loughlin Sales and Ryan McCoy Manager are the best..They gave me a great deal on my 2019 Sorrento also made sure that I was totally happy when I left the dealership.

Dillon O loughlin made buying a car for my wife and I a lot fun. He was very informative and helpful.

Great experience. Austin Mayo took care of the details ahead of time for a quick in and out. Kept me informed of the vehicle status. Good job.

I bought a new car from Williams Kia, my salesman was Dillon O loughlin. My experience was excellent. The line of communication was very positive, Dillon answered all of my questions, returned phone calls and made my buying experience very enjoyable. I would recommend Dillon to everyone interested in purchasing a vehicle.

Austin Mayo was informative, helpful, courteous, and professional. So happy we made the trip to Williams KIA. Will definitely be recommending and returning.

Excellent salesman, personable, helpful and stands by what he says.

I bought my van in 2016 and the service was amazing then. Great Salesmen and everyone I spoke to was great. For the first year the service department was tip top shape!! Everyone's customer service was amazing.

Then they replaced the service department manager and his custoner service is horrible. Asking questions and being talked to like I am stupid or treated like I am bothering him. I hesitate to even call to make my appointments because I would prefer not to even speak to the man. Someone needs to teach him to be pleasant even if they day isn't going his way.

Our experience with Austin Mayo at Williams Kia was wonderful. He worked hard and got us into a beautiful Kia sportage, after Fox motors dinked us around for 2 days. Williams Kia really did their due dillagence to get us into the perfect vehicle for our family and life style. Thanks again Austin Mayo and the finance guys Andrew and Ryan!! You all rock! We love this! See you again.

Dillon O Loughlin and Nathan Wildman were awesome and so helpful! I d recommend this dealership

Stopped in for an oil change and ended up waiting almost two hours while these guys did god-knows-what. People who came in after me were in and out well before me. Also, the service guy tried to sell me on a $65 cabin air filter. Maybe instead of trying to sell me stuff I don't need, you should focus on doing the oil change quickly next time.

I love my new Kia Sportage EX. Kia has always taken good care of me with my previous Kia and I look forward to the same great service. Dillon O Loughlin was great to work with.

I have never had a bad experience at Williams KIA. Your people are always friendly and ready to help with any problem I may have. Very Sincerely, Timothy J. HOXSIE.

The service the best that's why I gave it five stars.

Kia..Fast..reliable...and awesome helping my family get a nice new 2020 Sorento!!

Outstanding service, fair and knowledgeable salesmen, great financing department. Would highly recommend and will definitely choose Williams when ready for another car.

Very friendly and knowledgeable. Worked with us to get us a vehicle that we could afford. Thank you for all you have done and will do in the future. I would recommend anyone to visit your dealership as well as the service department.

Terrible shopping experience. Stopped her to get a price on a new lease vehicle to compare with some other cars I had been considering. They REFUSED to quote a price unless I took a Micky Mouse test ride first. I told them I didn't want to waste my time and theirs until I was thru with what was my first step in shopping, namely getting a feel for price ranges. After asserting that as the customer I'll decide I will shop on my terms they still refused to give me a price.
I feel bad for the rookie salesman but he was just doing what his manager told him to do. Ended up with a Subaru.

Dillon is the best. He knows his product and he knows how to take care of his customers. He helped me with a lot of the problems of buying a new car. I would highly recommend the dealership as well as Ryan the manager. Plus the Kia telluride is a superb vehicle.

Right from the beginning Dillon O Loughlin was awesome to work with. Answered questions, explained features and systems of the new Sorento and included the whole family in the experience. When it came time to make the purchase Ryan McCoy entered into the transactions and thoroughly explored options for us with the patience of a true professional. We are very excited new owners of a new Sorento.

Dillion O'loughlin is a honest friendly guy that will take care of you. It was a pleasure doing business with him

Purchased a used vehicle from Williams Kia. 2 years later went to purchase another used vehicle from Williams Chevy. When purchase was nearly finalized the salesmen informed me that the first vehicle I had purchased, and was then trading in, was reported as totaled years before I had even bought it.

So they had sold me a totaled car without telling me it was totaled. Because car was totaled , they could only give me 500$ towards my next purchase. Originally a 5,000 dollar car.

So that s very shady. On top of that, a year after I had purchased the newer vehicle, my window broke. I called Williams Chevy about it. Their mechanic, I think his name was Jason, informed me that I was 1 thousand miles over my warranty and that he was going to charge me 100 dollars just to LOOK at it, and he was rather rude in his manner. After watching a YouTube video, ordering a 40 dollar part off of Amazon, and spending about 20 minutes of my time, the window was fixed. And I have 0 experience with automobile mechanics.

Please do not support Williams, it s one of my biggest regrets.

A 1 star review was too generous for this company.

Seriously they sold me a totaled car without telling me...

Great experience! Greg Moore was helpful in every step of our purchase. I would recommend the dealership and the staff. I will come back for another car. Happy with our Telluride.

The best car buying experience! Dillon O loughlin made everything super easy from start to finish!

Dillon O Loughlin and Ryan McCoy helped my expanding family get into a vehicle that fit our needs while not having to sacrifice comfort or features and they worked outside of regular business hours to make it happen within the budget we had before walking into the dealership. I would recommend anyone work with Williams KIA and especially these two men.

Austin was awesome! Put me into the car that I wanted. Had my doubts, but everything turned out amazing!

Highly recommend Dillon O'loughlin from Williams Kia in Traverse City when you are ready to buy a car. Dillon was attentive and very helpful finding me the car I wanted. Once the car arrived, he took his time showing me all the features of my new car. Very friendly atmosphere at the dealership!

Dillon O laughlin very patient and good salesperson. This is my fifth Kia

Every experience with KIA is a great experience! Lots of easy financing options, & KIA makes a great product. This is the 4th KIA I've owned. Very dependable & a joy to drive. Dillon O'loughlin was my salesman, very professional & easy to talk to. I'm very happy with my new Sorento.

Dillon bent over backwards to get my family into our new Soul.
Dillon O'loughlin is a master at his trade.
Sincerely
Janet & Dewey Doane
Evart, MI.

Dillon O loughin is the best.. He can help you get a car today!!!

Dillon O'Loughlin was a BIG help, extremely courteous, and personable. We received excellent service from everyone.

Bought a 02 Chevrolet Malibu here in 2017. Great value. Brought a friend here 2020. Got another great value 07 Mercury Milan. Highly recommend you check there inventory often. Williamskia.com

Dillon o'loughlin was an awesome person willing to accommodate and go above and beyond. Very knowledgable go see him for your new kia!!!!!

Dillon O'loughlin and Ryan macoy were a great tag team , helped me get into the car i always wanted during the fall sales event. thank you guys

Dillon was a great help. Friendly and knowledgeable. Took the time to understand and answer the questions I had.

Austin Mayo went above and beyond today with helping me into a newer vehicle. His knowledge and expertise of the process was impressive, and he was so accommodating; from answering all of my many questions to working around my work schedule. He made this entire last minute decision smooth and stress free. I will be back to see Austin next time, and all my friends will know he s the guy to see for a new vehicle! Thanks again, Austin!

No pressure place and good deals and on oil changes. Ken is the best!

We love buying cars from Matt! He is a very nice guy and easy to work with. He is a straight shooter. None of the hidden salesman tactics.

We just bought a new kia and we love it. Thanks for the brand new sorento Austin Mayo!

Dillon O'loughlin is an amazing sales associate for William's KIA. I will be doing business again with him.