White Allen VW-Porsche-Audi Review

Frank was great. The staff was courteous and thourogh. Was not happy my car didn t have floor mats. Other than that it was a great experience and highly recommend them.

Jerry was wonderful- but was searching for a Porsche suv.... many of theirs were highly overpriced compared to others of the same. Also to be a certified Porsche you pay extra at closing which wasnt known until contract signing

Jamie, the VW sales Mgr. was easy to deal with. Took my limits and listened to what I needed. Made the whole process of turning in a lease and getting a new lease started for my wife and I. Nate helped make sure we understood our options on the vehicle and was available for any questions at any time- extremely friendly and patient. Beau handled all of the financial paperwork and was also friendly, not pushy, and extremely quick at getting me out the door in my new Tiguan!! Love this auto group!!

Friendly staff. Comfortable waiting area. Good service. Can't complaint more.

Great service. Good coffee with great cars to look at to pass the time.

They scammed me. They sold me a 2011 A5 at $300 over Blue Book top dollar value, with a bad turbocharger. Only they didn't disclose the condition of the vehicle. They represented it as being absolute best used condition. $12,550 for a car worth $9,000.

The Check Engine light came on ON THE WAY HOME. Now they want me to pay almost $1,500 to replace the turbo. They say they're doing me a favor. B.S. They already made more money than they legally should be allowed to. And now they want more money! I already paid them over top dollar for the car.

So shady. Not to mention they made me wait 3 hours to complete the purchase because they had Porsche buyers coming in to take delivery and "they're not the type of people that will wait".

They treated me like a true 2nd rate citizen and put the screws to me.

In response to their reply:
You want $1,500 to replace the turbocharger. I can purchase that turbo for $900 and have it installed for far less that $600. How are you doing me any favors? You're just trying to make even more money off of me. It's really deceitful.

And on top of that let's talk about "AS-IS" condition. You did NOT disclose to me that it needed a turbocharger. You did not honestly and accurately represent the "AS-IS" condition of the vehicle. You said you were selling me one thing. I paid you for one thing. You delivered something different entirely. The Check Engine light came on ON THE WAY HOME. I KNOW you guys cleared the engine codes and put it on your lot. Then, your salesman, Ashley Lobo, told me "if a car is even questionable, it doesn't go on our lot. We send it to auction". Outright bold-faced lie.

Also, 25% of $4,500 does not equal $1,481. You guys are just making up numbers as you go.

Great shopping experience very knowledgeable staff about their products

White Allen European is my home for purchasing my new vehicles & having them serviced. These guys are true PROS from sales to service. Thanks again and keep up your FANTASTIC work !!!

Worst car buying experience. Good salesman but incompetent VW Sales Manager.

If you need a high line vehicle you have to shop here!

Excellent Automobiles Great Staff Well Pleased with purchase

Salesman went above and beyond to assist with my needs. Extremely friendly and professional. Financial manager knowledgeable and extremely friendly as well. Will definitely return to this company for any automobile needs.

Very easy negotiating process. I purchased a used Evogue that was very well detailed when I picked it up. I came from KY to purchase it

By far the best buying experience I ve ever had. Highly recommend this dealership and working with Mark Thompson. The finance manager Dave also went above and beyond to make sure I had the best experience.

Stan McKnight was a great sales man, I had a wonderful experience

Ernest was amazing! He was very knowledgeable and helpful about my 2018 Atlas and was an amazing salesman! He wasn't pushy or rude at all and was very forward and personable. Very thankful we randomly walked into this dealership and left a few days later with the car of my dreams! Looking forward to returning to White Allen for service and more possible purchases down the road.

Excellent service, very professional, truely changed my outlook on having to go to the dealership for repairs!

Outstanding buying experience! Employees Nathan, Colin and David were extremely courteous, personable, patient, knowledgeable, detail and service oriented, as well as committed to adhering to CDC guidelines to ensure our health and safety as customers. They even stayed late on a Friday evening to guarantee that everything was perfect when we left the dealership.

VW sales manager told us he would not sell us a car.

Our Salesman, Stan McKnight was great, he was running all over the lot during a rainstorm to find cars for my wife. We came back the next day to find out they had already sold to wholesale the cars we were looking to buy. We spoke with the VW manager, and after catching him lying to us by doing a quick google search, he became extremely rude. I told him that he didn't have to be rude to us, and he told us he wouldn't sell us a car and asked us to leave the dealership.

Amazing experience with this car purchase. Would definitely do business with them again!

Scotty is always very helpful and accommodating. He responds to my phone calls and requests in a timely manner and goes above and beyond what is expected to make the care of my care easier.
I am always happy to refer anyone to Scotty at White Allen Audi! Thank you for 10 years of excellent service!

Jenell Connor

So incredibly disappointed. My husband and I recently bought a 2018 Land Rover Discovery. We researched for several months and considered buying from out of state because there aren t many around local. It had sat on their lot for awhile and had low miles so it was sold to us as a new car. It had been driven and there were scratches and a chip in the paint as well as issues with the clear coat on the hood. We were assured it would be made right and every time we contacted them we were fed more BS then never heard from them again. Needless to say it s not been made right. Terrible service, very disappointed. We should have gone with our gut and bought out of state. It s a shame that a local dealer can t be trusted. Will never buy from them again.

After several stops at multiple dealerships for various new cars, it was a pleasure to stop at this dealership and not waste my time. My salesman listened to me when I said I need his best deal up front and not 2-3 hours or days or phone calls later. Refreshing!! Within an hour we landed on a deal with the car I needed. I picked it up the very next day! I would recommend this salesman and dealer to anyone looking for a great experience!

Exceptional service from beginning to end. No high pressure sales. Very knowledgeable staff that answered all my questions. I was in and out and driving home in my new Audi in under 3 hours. Very impressive. Ask for Tony when you come in and you'll be getting the best salesman there.

Doing the majority of my own maintenance, I only visit for warranty work or dire circumstances. Their staff is always very accommodating, friendly, thorough and polite. As little fun as it can be visiting a dealership for service/maintenance, they make it as bearable as conceivably possible.

Stan was awesome. We were not looking for the vehicle we decided on. We test drove other vehicles at other dealerships. Stan was no pressure and enjoyable. The sale was easy and simple. Excellent dealership.

no hassle check in
great lounge to wait in
service preformed in a timely manner
happy with the expierence

Always helpfully and courteous. Enjoy doing business there.

Had a service appointment for VW. Something came up and I had to come in a bit early. No fuss...took care of me and got me on my way quickly.

Wonderful experience of sales ppl. Especially Ernest and manager Patrick.

They go the extra mile to make the experience great!

What an amazing experience working with Jamie H! He went beyond measures to make sure I was happy with my new Jetta GLI! Thank you so much for everything that you have done! I am forever grateful! :)

We service our two Porsches here and just purchased a Land Rover.
Service: it's difficult to schedule appointments; expect to wait a month to get in. Not having Saturday hours doesn't help.
Sales: really no pressure here and will expedite the normal black hole of paperwork that you get sucked into.

I went to another vw dealer in the area and felt uncomfortable the whole time. And couldn't make a deal I was comfortable with. White Allen made me feel at home and welcome the whole experience. Frank and Beau we're awesome! They were both open with me and explained everything during the whole deal. My parents and my husband have purchased from them also, and had a great experience!

Was able to get warranty coverage for a repair. Bought 2 Audi's in last 12 month's and pricing has been good. They've been straight shooters.

BEWARE! Unprofessional, dishonest and total vehicle misdiagnosis! I would have never dreamed such a reputable name as Land Rover would affiliate with such unscrupulous service from White Allen European Auto Group. Apparently, I happen to be one of few not aware of the numerous consumer complaints against White Allen.

Auto insurance agents will as courtesy, warn against repair work performed at White Allen. PLEASE! PLEASE! PLEASE! DO YOUR RESEARCH. CHECK THROUGH BBB OR YOUR INSURANCE AGENT. Blessings to you.

I would give 0 stars if possible. I've bought a lot of cars in my time and I have never been so disrespected as I was when trying to buy a car from this place. They apparently had it mis-advertised as a certified car, on many different sites, including their own. Gave me many different stories on how it happened, then tried to extort another $3k out of me to make it the way they advertised it. In the process they were pushy, rude and condescending. The most unprofessional place I've ever tried to work with, even from someone claiming to be the brand manager. BUYER BEWARE!!

This is the second vehicle within the last 60 days from White Allen.

We purchased a 2017 Cayenne on 5-13-17 and had been dealing with Rory for a few days prior via email and phone. It was great to be able to work the entire deal ( including a trade ) without having to drive all the way to the dealership.

When we arrived at the dealer for delivery, we were greeted and shown the vehicle. We took the truck to lunch while they printed the paperwork etc.

Everything went very smooth, and follow up has been perfect. I can not wait to attend Dayton cars and coffee now, and continue the relationship with this small little dealer.

Thanks again, and GREAT JOB.

We came in on 4:30 on a Saturday to shop for a new crossover and the salesmen made no attempt to greet us or even look at us.

My mother had a similar experience buying her Range Rover Evoque from the same dealership.

Luxury car sales people can be arrogant because of the cars they sell. These are the worst I've experienced. I'd rather drive to Jaguar/Range Rover of Cincinnati.

Bad dealership ....especially Tim Brookhart. He s general manager. I don't recommend this dealership.

Very disappointing service!! After bringing my Cayenne into White Allen regularly for service I called in the event where there was an emergency and they tell me I can't get an appointment for 3 weeks!!!! I would have expected better service from Porsche dealer! 3 weeks without a functioning vehicle?

Great sales experience, was in and out quickly and they had a great selection to chose the right VW for me.

Stan in the used car dept was very helpful and not pushy. A pleasure to deal with. Thank you!

I bought a Range Rover Velar, had nothing but problems with the vehicle, dealership tried to help at the beginning, Range Rover corporate was awful! In trying to give the dealership a second chance, traded the Velar in on an Audi Q8 (and lost lots of money...). Just took it in for its first issue which they said they fixed with a software upgrade. Well, not fixed! When I made that appointment, I asked if I needed an oil change. They said no... Now I'm 2 hours from home and I'm getting the check oil light. My appointment was Friday... Today is Sunday. I'm about over this...

My salesman Amber was extremely helpful and responsive. I will definitely refer my family and friends to this great dealership!

I recently bought a vehicle at this location for my daughters 16th birthday. We arrived at 2:30 and picked out our car by 3:15. We waited all day to finally get financed at 8:30 pm and had a 2 hour drive home. We purchased a cheaper used car and waited while the dealership took care of customers that came after us that purchased Porsches and other very expensive vehicles. They finally processed us very last.

My daughter lives in another state so I was sure to ask up front about any potential titling or insurance issues and was reassured by the salesperson this wouldn t be an issue (without asking anyone with knowledge.) After we purchased the vehicle and tried to insure it we found out just the opposite. I called the dealership
seeking assistance on correcting the issue by either financing it differently or adding her to the tile. I was again pushed to the side and basically told there was nothing they can do. However, they did ask me for a picture of my daughter getting her new car at the birthday party so they could use it for marketing on their website and social media.

This dealership provides poor customer service. So now after I waited all day for them to take care of the financing I have to refinance the vehicle through a local bank to correct the issues they wouldn t just so my daughter can drive her car. It s currently sitting in the driveway uninsured until I wait on their bank to process it just to refinance it.

Thanks for all the help to my salesman, Bill and the WhiteAllen European auto sales team. You made it a great birthday for my 16 yr old that gets to stare at her new car sitting in the driveway.

As always, service was outstanding and the entire team was friendly, helpful, and very hospitable.

My first service my car wasn t even washed when I first got it serviced. It s so hard to get a hold of someone when I call for them to answer a simple question as to when my appointments are. I stopped getting reminder calls or emails when my appointment is. I completely missed my appointment. I live over an hour away and makes it so difficult for me to even come there. Last time I called I asked for a loaner for the day and the lady told me we have to book in advance even though I booked my appointment 3 weeks in advance. She said she couldn t even ask anyone because her phones were down! Just bad service everytime I come there. Really thinking about leaving.

Very poor customer service. Received an email confirming our appointment at 6:00 pm to test drive a vehicle. Drove an hour and a half only to find out the vehicle had just been sold. At 6:11 pm received another email from the sales manager asking if we had received all the information we requested on the vehicle that apparently was no longer there. Very poor communication within their sales department. Needless to say, extremely disappointed.

*Sales manager did reach out to apologize for all confusion and is working on the problem so it doesn t happen to anyone else and offered to send a gas card to compensate for the long drive.

Tremendous auto buying experience. I purchased two vehicles from them and the deals were FANTASTIC! Tim White always takes care of his clients.

What a rip off, specially when everyone is going through hard time, called asking about getting a key for my vehicle and the parts told me that I need to get 2 and can't only get one, had to go to another dealer and they cut my one key.

As with any dealership, they will make you as happy as you need to be in order to sell you a car. A dealership shouldn t get rated based on how they act in the beginning. All dealers will bend over backwards for a sale. Dealerships need to be rated how they act after the sale. This dealership is beyond disgraceful. They incorrectly identified my vehicle on their paperwork and made me drive 150 miles round trip to fix it with no compensation. In fact, they tried to sell me on some wheel replacement insurance since they had me back there. They communicated that they transferred my registration and although I asked multiple times if this was true, which they said it was, it was incorrect and cost me a fine. They also explained the car I bought had zero issues, which I found out was completely incorrect. After reviewing with an actual tech, the rear brakes are in need for immediate replacement. I understand internal mechanical issues being out of control but something that this dealership claims to check and guarantee is concerning. There are more than enough dealers out there so I would highly recommend not going here.

The staff was a little apprehensive to engage me, but once I was able to get someone to talk to me the service was okay. I was there to test drive a car so I can't speak for service just Audi sales.