They just missed out on 2 for sure vehicle sales o...

They just missed out on 2 for sure vehicle sales on the spot. And many more for the next 2-3 yr span over time.Complete let down.When we gave our word, we kept it. When the sales team gave their word, it meant nothing. We were all set on becoming part of the Kia family for years to come as our family was also. Our parents have purchased 2 Sorentos in just over a 4 year period-had a great experience, and also just traded in a Sorento for the new telluride. They referred us to TC Kia &talked them up, however our experience was terrible that now left a lasting impression on us & now them. You would have had 4 of us returning back every few yrs to make vehicle purchases & leases on the spot without even having to make a sales pitch. We were eager to become a part of the team &thought that we would receive that feeling. We wanted to immediately purchase the used Sorento that our family members traded in, and also purchase or lease another second suv the same day as we are in the market. We attempted to call repeatedly &leave messages on the voicemail of a salesman who we found out was no longer there. We did not receive a return call. It seems like it would have transferred to another salesman etc. when that was not working, we clicked the check availability on the vehicle on the website. We received an email back from a salesman advising that the vehicle is available-that we would be receiving a phone call to set something up. We received a call from a completely different salesman who left a voicemail advising that yes the vehicle was still available etc. we contacted Kia back & spoke to the manager. We advised Him of the situation & what we wanted to do. He advised that no problem let s set something up immediately & he would have his salesman call us back to set up our experience. The salesman returned our call: we then advised him of what our intentions were. That being 1.Purchasing that used Sorento & also 2. A Second lease or purchase of another awd SUV. We were advised that no problem we could set a time the next day to come do so, the vehicle was available & that he would have that vehicle along with the other suv options ready upon our arrival. We set up an appointment & explained that we would be making the drive from about an hour away. We thought it was going to be great. We arrived at the exact time that we said we were going to be there & observed the used vehicle & 2 other new SUV s all up front ready to go & thought wow now this is going to be a great experience. We drove an hour only to be told that someone had just came minutes before us-signing the papers to purchase vehicle 1of2 that we wanted. You mean to tell me that knowing we were en route to come purchase that vehicle, purchase or lease another vehicle on top of that-that you could not hold the vehicle or even ask for a security deposit or anything. It would ve been a done deal. We were then advised well sorry, a guy came &wrote a check. Well ok we would have also.We just attempted for 3 days with 3 diff people to try to set it up to simply do so. By that time, after driving over an hour & being completely let down, we decided this is not somewhere we wanted to do business with after all. We were all set on Kia-we will now have to travel to another dealership to see if that experience is better. We were already sold on the vehicles. Easiest 2 sales ever just turned into now possibly losing out on 4 vehicle sales between the 4 of us now. It may not mean anything to the sales team & may be all about the sale, but to us it is about good business, keeping your word & taking your team to the next step increasing sales locally-also keeping current customers. Complete opposite experience of what others had. Maybe their 1 used car sale was worth it! Side advice to sales, when a customer inquires about a telluride also as the second vehicle-don t say well there s 40 people waiting for one. In my opinion you say hey we can get you on a list-let s make it happen when we can. Wasted day-wasn t about losing the sold car but how we were treated thereafter by them.