White Lodging Fairfield Inn & Suites by Marriott Downtown Indianapolis Review

Hotel is in a very convenient location, located close to downtown. Rooms were clean and hotel was in fairly good condition. Had complimentary breakfast, which had a wide selection.

hotel was very nice and clean. I liked how they have Netflix on the tv's. Breakfast was OK. the price is high but its worth it.

Front desk person wasn't very talkative when I checked in around 1130 last night. But, other than that, check in was fine.

My fiance and I only stayed for one night and unfortunately left very early in the morning, however we greatly enjoyed our stay! I loved walking in and being surprised to find out I was chosen as Guest of the Day, so they upgraded my room for free and had delicious treats waiting for us in our room!
The room itself is comfortable, a little small, but very clean. The bed was comfortable as well and was quiet throughout the night even though it's located near a busy street!
Very nice hotel if you are looking for a comfortable stay for a good price

Fantastic, clean and updated rooms, great atmosphere, great service, for sure stay there again.

We had booked a room in advance with two beds for ourselves and another couple, but they over sold. They ended up putting us in a different room with one bed, so one of us had to sleep on the floor using sheets as a mattress.

I stayed here for two months for job training, and had a pleasure staying here. The whole staff was very sweet, lovely and warm. I couldn t recommend this place more. Shout out to all the sweet ladies at the front, including Fatima!

Fairfield is a good Marriott choice if you're trying to be budget conscious but still stay somewhere nice. Like that they have smart TVs you can log into your Netflix account with, but the rooms always feel really humid. Found a bit of mold on the pillow case, but they promptly swapped them out for us

Great location next to the convention center. complimentary breakfast

It was great! everyone was so helpful at the desk. Breakfast was good and the young lady that worked morning of 14th was very nice. I love staying at this hotel. It get a ***** star.

Very impressed and we will definitely stay here again if we come back. The hotel is connected to the convention center so you can get all over downtown without walking outside which is great in the winter! We got our hotel on late notice so we were unable to secure a handicap accessible room the first night. We went down and talked to the front desk about getting an ADA room the second night and it was absolutely no problem. They were very accommodating and helpful. The price is average for the hotels around it but it also offers continental breakfast which is not offered at all of the hotels. Breakfast has a variety of choices such as sausage, egg omelets, scrambled eggs, cereal, fresh fruit, waffles, bread, etc. One thing that really stuck out to us was the breakfast crew. Delisa, Ashlee, and Yeimi greeted everyone as they came to breakfast with a smile! They were also extremely attentive to keeping the counters clean, the food restocked, and the tables clean after someone would get up. We stay at quite a few hotels every year and I have never seen any crew like this one! Also, the hotel was clean, the rooms were spacious, and all of the staff was very friendly. They have a very nice ADA room with a roll in shower. They also have a very nice lobby with a fire place to sit and relax and stay warm! Highly recommend this hotel!

In a collection of Marriotts which was a little odd but a very nice hotel. Had a good breakfast

The bathroom is nice, but the bed is a bit cramped.

It was good service they did not have a pool rooms were nice

Rooms are clean and spacious. Staff is helpful and friendly!

Nice clean hotel with a friendly staff in a great location.

Do not stay here if you would like: Honesty, truth in advertising and a decent sized room with a King size mattress. My wife and I came here for a wedding, and I reserved a room with a King size bed. Once in the tiny cramped room, I noticed the bed was not a king size, but rather the queen size we sleep on every night at home. I went back to the front desk to ask why were placed in a room with a queen size mattress, and the front desk clerk told me we were in fact in a "King size" room, and that mattress sizes aren't the same for hotels. Apparently some hotels have a "hotel king size" which is in actuality the same size as a queen. Instead of just being honest and stating that they have only offer doubles and queen size. It's an insult to the intelligence of the people you serve.

We reserved our room months in advance and when we got there they said it wasn't available so we got downgraded to a room we didn't Want yet had to pay the same price that we were gonna pay or our king suite

Very affordable, well-kept and conveniently located! Great spot in downtown Indianapolis for those on a budget.

We stayed there on a Saturday night. We reserved a king bed on a 3rd party website, but were told during check in that only rooms with 2 twins was available. Regardless, the room was great and the hotel was fantastic. Not their thought that a 3rd party website was wrong

Untrustworthy staff and missing jewelry. The hotel was fine. We found the room clean and the location convenient. HOWEVER; we discovered jewelry missing from the room following check out. We stayed for one evening, during which a housekeeping attendant entered our room after 5pm. Towels were replaced and the hotel confirms that someone entered the room. We began contacting all Marriott and Fairfield Inn avenues known to us the moment we discovered the missing items. Not only did staff at the Fairfield ignore the severity of the issue, but they waited until two weeks after the incident to investigate with housekeeping or return any of our calls, emails, or inquiry. The jewelry is long gone, and we have been informed that the housekeeper that entered the room no longer works for the company. Of course. To top it all off, we've been handed limited liability language which covers less than a tenth of the value of the missing item instead of any satisfactory resolution. This has dragged out for an entire month over multiple calls to the hotel and global Marriott customer service, complaints via my personal Marriott rewards membership account, emails with the hotel's assistant general manager, and countless hours of our time spent.

I had a business meeting while there. The lobby was very crowded and noisy due to the convention going on that weekend. We ended up having to go outside. There was a place outside with some patio tables and chairs that we made use of.

It's just average. No microwave or fridge. Beds are okay, but it's close to the convention center and has good rates.

Staff was extremely helpful, breakfast bar was very well maintained. Television channel selection was not the best, but did include HBO. No hot water in the shower both mornings!

A clean, comfortable space with attentive and pleasant staff

Full size beds and no pool. It was clean, but would have liked the Queen beds

Overall like staying here. Comfortable rooms and service was good. Good location.

Really cool. Went with a group. The nice and friendly

Rooms were acceptable, beds were a little soft. Acceptable continental breakfast.

Wonderful staff really nice room comfortable cozy. Great location to my venue

I stayed for the NCAA s on 3/29 thru 4/1. Rooms are clean and good continental breakfast. Walking distance to many restaurants, bars and Lucas Oil Stadium. Most of all the staff were outstanding to me. I forgot my mouse for my computer, so when I asked to borrow one, no problem. It is the little things that count. I will stay here again. Plus check out the TGI Fridays, which is connected. The staff is exceptional as well.

The hotel has been very accommodating, and is directly connected to the convention center. This makes travel to and from events so easy! Valet is nearly as much as self parking, so you might as well go for it.

Nice if pricey
If you're going to a convention at the JWMarriott, know that you will have to go through the garage to get there. Also, this hotel is not connected to the skywalk. It is close to most things in downtown Indianapolis.

i have stayed here from time to time when in town on biz. have usually been very pleased. is now starting to show some age. rooms a bit weathered. staff was a bit lacksidasical this visit. still a pretty good value

Comfortable room, with a fast and easy check-in process. I loved that I could walk to the Convention Center without needing to go outside.

Over priced for the quality, room on the street side VERY noisy,heat varied from 68 to 75,no hair dryer,not a lot selections on tv

Great service, TGIF connected to hotel, restaurants nearby

Joined friends in lobby for a convention. Was greeted by friendly staff and given directions. Everyone was super helpful

Great place to stay next to everything. Rooms are updated and clean . I'd definitely stay here again if I come back to Indy

Overall a nice place and a great location. The hotel could use some updating. Breakfast was ok. Would stay here again.

Staff was friendly and helpful. Decent selections for breakfast.

Connected to the convention center in Indy. My friends and I always use this hotel to go to indy pop con.

We waited to get a room on a floor with the other couple traveling with us until approximately 6pm, and were never called to inform us it was ready. The room's closet door is broken, and is a bit smaller than what is considered a standard size room. If you're looking to save a buck from booking the neighboring hotels, but won't miss amenities, it's a fine choice.

So I was treated to a "weekend" getaway and since I always love staying at a Marriott it was only fitting to book a stay here. The location is amazing, you'll have various things to do right in walking distance. And the team working there during our stay, FABULOUS! We'll be back, in the meantime, keep up the great work y'all!

The staff was nice, the room was decent if a little small. The shower was actually pretty great. No fan in the bathroom left it a humid steamy mess though. No pool was a bit of a downer.

Clean, nice, polite staff. But the en route of access to the convention center through the parking garage just seems to invite assault.

Very nice and clean rooms The extra touches by the friendly staff make this place far better than the other hotels on the area, even if half the rooms have a view of a parking garage wall.

Clean rooms and great customer service at the front desk. The room could have been bigger and the thermostat a little more consistent but all in all a good stay.

PARKING IS $34 PER DAY. They did not inform me of that when I made the reservation. The front desk staff seem to dislike their job because they are not friendly. Hotel room was small but bathroom was a good size.

Very nice hotel, but the continental breakfast meat needs some help....the bacon is cooked way way way too done! Bacon does not have to be dark brown or black to be done. The staff are both helpful and friendly.

I don't know how this hotel gets five stars, unless reviewers haven't stayed at many hotels. The rooms are super tiny; no mirror except for bathroom so if someone is showering, you can't put on your makeup or do your hair elsewhere; blowdryer was hidden in closet; coffeemaker not near an outlet - had to move it to make coffee. But all of this would not bring me to write a negative review. I booked through my cousin's reserved wedding suite of rooms. Arrived at 4 (check-in is at 3) with my 83 yr old mother - room wasn't ready for 15 minutes. Met my cousin downstairs to leave for the wedding - waited over 30 minutes for the valet to bring his car around. I finally grabbed a ride with another relative. My cousin and his wife arrived AFTER the procession and the venue was a 3 minute drive away! Just checked my account and I was charged 180 and then another 10! My room was 129. I called and was told the charges were for "incidentals" and would take 5-7 business days to be removed. What? I asked if every guest in the wedding party was charged 190 for their 129 room and she said "No. Every guest is different." She transferred me to a person's voicemail. I called back and was on hold for 14 minutes. Finally got the same woman who said the managers were out to lunch. This place is in downtown Indy. If they can't handle the volume of guests and service them properly, move on and let another hotel step in. I will not book there again.

Clean and comfortable rooms. A bit small, but enough space to get around.

Steve was the best. Very kind and accommodating. Room was clean, view was nice. Great location. Great price. Appreciated everyone following guidelines set.

The inn was great, the service was very good and the employees were very friendly.

The people working the desk was courteous. The rooms was clean, and comfortable.

Was clean and good quality. I didn't have time for breakfast, so no comment there.
Tub drain is weird. Love the large containers of shampoo, shower gel, etc., but they are hung in the wrong place, so plan on water in your eyes. And be careful ... shower curtain is tricky!

Great location for enjoying the sights in downtown Indianapolis. We walked along the river, to the monuments, and of course to St. Elmo's for shrimp and steak. There is free coffee and infused water in the lobby and the rooms are fairly cozy.

Great location for convention attendees despite the tricky way to stay indoors all the way to the convention center. Good breakfast, quiet rooms.

The Fairfield Inn & Suites was a great experience. The staff was friendly and helpful. The rooms were spacious and comfortable. My family and I would definitely stay here again!

The breakfast is great, the staff is spectacular especially Lisa and Yeimi they have a great sense of humor.