Emily Ford Review of White Lodging Fairfield Inn & ...
Untrustworthy staff and missing jewelry. The hotel...
Untrustworthy staff and missing jewelry. The hotel was fine. We found the room clean and the location convenient. HOWEVER; we discovered jewelry missing from the room following check out. We stayed for one evening, during which a housekeeping attendant entered our room after 5pm. Towels were replaced and the hotel confirms that someone entered the room. We began contacting all Marriott and Fairfield Inn avenues known to us the moment we discovered the missing items. Not only did staff at the Fairfield ignore the severity of the issue, but they waited until two weeks after the incident to investigate with housekeeping or return any of our calls, emails, or inquiry. The jewelry is long gone, and we have been informed that the housekeeper that entered the room no longer works for the company. Of course. To top it all off, we've been handed limited liability language which covers less than a tenth of the value of the missing item instead of any satisfactory resolution. This has dragged out for an entire month over multiple calls to the hotel and global Marriott customer service, complaints via my personal Marriott rewards membership account, emails with the hotel's assistant general manager, and countless hours of our time spent.
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