I don't know how this hotel gets five stars, unles...

I don't know how this hotel gets five stars, unless reviewers haven't stayed at many hotels. The rooms are super tiny; no mirror except for bathroom so if someone is showering, you can't put on your makeup or do your hair elsewhere; blowdryer was hidden in closet; coffeemaker not near an outlet - had to move it to make coffee. But all of this would not bring me to write a negative review. I booked through my cousin's reserved wedding suite of rooms. Arrived at 4 (check-in is at 3) with my 83 yr old mother - room wasn't ready for 15 minutes. Met my cousin downstairs to leave for the wedding - waited over 30 minutes for the valet to bring his car around. I finally grabbed a ride with another relative. My cousin and his wife arrived AFTER the procession and the venue was a 3 minute drive away! Just checked my account and I was charged 180 and then another 10! My room was 129. I called and was told the charges were for "incidentals" and would take 5-7 business days to be removed. What? I asked if every guest in the wedding party was charged 190 for their 129 room and she said "No. Every guest is different." She transferred me to a person's voicemail. I called back and was on hold for 14 minutes. Finally got the same woman who said the managers were out to lunch. This place is in downtown Indy. If they can't handle the volume of guests and service them properly, move on and let another hotel step in. I will not book there again.