Western Computer Group Review

In the off chance, I popped in with my iPhone 6S with a damaged display. They looked at it straight away and said they could replace the screen within 1 hour. The battery was also very poor so they fitted this at the same time. Very happy with the service and I would highly recommend.

Thank you Western Computer! after spending ages talking to Apple on the live chat and them telling me to go to the Apple Store which had no bookings!! they mentioned to drop in and try Western Computer and I am so glad i did, they helped me get my phone up and running within 30mins and saved me a heap of time and money! :)

Super friendly staff, proper professional office, and well priced - have taken a couple of things here and would definitely recommend them

I have to say that Ben's level of service was top notch. He underpromised and over delivered. Very helpful, even went out of his way to help, and I could not be more satisfied with the speed of my iMac on return. Professional, fast and friendly. I am delighted. Thank you Ben and all at Western Computer!

Purchased many apple items from them, always good service and helpful.

Friendly staff who even had knowledge of my Samsung tablet!

I have given them my iMac on the 05/11/15 to diagnose and fix whatever the problems are with the iMac. Until today 19/11/15 I still have not got my iMac repair. Everytime I called, even though the guy on the phone is very friendly and helpfull but fault infomations are always given out. This is the worst service I've ever seen so far.

Went in with a problem regarding my iPhone and Western quickly got to the route of the issue and had a solution for me. Great!

Very odd set up. Have to be buzzed in by security. Office set up, someone comes down to reception to see if they can fix your phone???
The guy was so grumpy too:(

Brilliant service. Great, passionate, knowledgeable and friendly people. Highly recommended.

Really helpful staff - my laptop had some inadvertent water damage. I was able to get an appointment the following day, and my options were explained clearly and knowledgeably. I wasn't charged for the short diagnosis!

Went in with a problem with my laptop that was looking like it was going to be very expensive to repair. Ben, the service advisor, was extremely helpful and gave me some advice which saved me a lot of money and stress. Would highly recommend going here instead of direct to the Apple store.

Very disappointed and upset. I ve been buying my computers from this shop for years. But my MacBook Pro failed to start up last week, I only bought it 3 years ago. Phoned and left message, no one called me back. Phoned again and they said warranty is only for 2 years however the manager would call me back, still no one has called. Poor customer service.

Had a specific warranty issue with my ipad and they did what they could do, being an official apple repair shop. Very thoughtful.

Excellent service. Friendly and quick help. Diagnosed the problem, ordered parts and replaced within 3 days. Very impressed.

I've replaced my hard drive to SSD to make it a bit more faster, and received the iMac yesterday, I am absolutely chuffed with the performance. Thank you for your hard work in the Pandemic Ben, very happy with the iMac now! Keep up the good work!

Thank you for offering such a good service at this difficult time. I wasn't able to collect my repaired Macbook but it was shipped out to me using their courier service and I can now work from home.

Reviewed my firmware password very quickly and sorted out the problem. Will come back for any other problems, thanks!

poor reception. refused to do diagnostics. absolutely no value added over what a quick google search recommends. basically just a post box for apple's extortionate repair services.

Ben is incredible! I cannot thank him and the others at Western Computers enough. What took 6 hours on the phone to Apple was completed in less than half the time. I really appreciate it.

Dropped off computer before a holiday, was promised would be ready in a few days, and definitely by the time I returned. Ten days later came to pick it up, and nothing had been done at all. No indication of why they'd been unable to do it or why or how much longer they'd have needed. I needed the computer to do my job, so picked it up and gave up.
Staff were nice about it, but communication definitely could have been improved to avoid wasting my time.
EDIT: I got a really nice phone call from them apologising for the mistake, I'll give it another go (have added a couple stars for this)

Excellent, knowledgable and helpful
Chatted with a very friendly and helpful young man yesterday. He was on his way out to lunch but still chatted to me. He was very informative, helpful and full of ideas. No pressure applied to buy and we chatted about our teaching experiences. Didn't catch his name but a well mannered, Northern chap with great people skill.s

Amazing service, MacBook had a dead battery, the chaps sorted it out promptly for me and gave it a clean! Recommended !!!!!

Such helpful and friendly people. A rare find. Thank you!

The true Geniuses! I've used Western Computer a few times in the past - it's easier to get an appointment than at the Apple Store and they can often carry out repairs more quickly. This time, my 2017 Mac Book Pro appeared to have died completely. A trip to Mac Western and a quick look inside, and the machine was working again, much to my relief. No charge either. Really impressed, and I'll certainly be back. Thank you!

Incredibly helpful and efficient!
Went in with a heavily damaged MacBook and within less then 20 minutes was able to get all my files extracted! Really friendly staff, would highly recommend!

Great professional service. I got my Mac fixed here, quickly with polite and respectful staff.

Really helpful team - spoke to Richard this morning who gave me some excellent advice and really helped me - and Ben in services has been great. Good reception - and sorted out courier drop off for me. Really recommend.

Sent my MacBook in for a repair, came back looking brand new. Very professional. Would highly recommend

After several calls with Apple support my Macbook was ruined and it didnt work properly!! A friend recommended I take it to Western Computers.

It was good advice. Not only is my machine serviced, updated & fixed they also backed up all my pictures and docs to my external hard drive. The very thing I was trying to do with apple support.

I was closed to chucking it at the wall! thankfully a visit to Western was well worth the visit.

Remember repair dont replace!!

Richard Lynall managed to get the Nest App finally working for us after an IOS update. He was very thorough and helpful and we would certainly contact him again. He provided a very prompt and efficient service at a busy time. Thank you very much.

Had to visit Western Computers as all of the Apple shops were closed.
I was really impressed with the service, the staff etc.
The turnover around was really quick, the communication was excellent.
I really cant praise this company enough. I needed my iPad for work so really appreciated their help

Replaced my iPhone 7 screen while I waited. Very happy with the replacement screen and service. Staff were helpful and friendly.

My daughter came in with a repair, booked in at the Apple store. Dealt with by a very helpful, polite and friendly chap. Very chatty, very professional and apologetic for any delay. He explained the process very well and explained timeframes. Excellent service, well done Western / Well done Jody.

Brought my macbook in for repair. I was served by Ralph who was friendly, approachable and efficient. Really pleased with both the quality of repair and level of service. Would thoroughly recommend

Friendly but poor service,

Was recommend by Apple to come here to get my iMac repaired which was covered by a replacement program. Was told the repair was approved and it would take 8 days, 3 weeks later (Monday) they try to charge me for the repair and I have to spend hours on the phone to them and Apple to confirm that I was was covered, they then said it would be done by Wednesday. They then push it back several times and by Friday evening they say they haven't finished cleaning it so I could wait until Monday (over 4 weeks since I gave it in!) or collect it. I desperately needed it back because I hadn't planned to be without it for so long so I took it back only to discover that the WiFi card no longer worked (never an issue before). After putting up with it for a couple of weeks I then repaired it myself and found the issue had been caused simply because they hadn't bothered to plug antennas back in.

Despite this catalog of mess ups, whenever I rang them up they were generally friendly and helpful on the phone. But given how badly my repair was handled I would never use them again and certainly would recommend against using them for repairs.

Visited this store with my wife to get her iPhone 6 battery replaced as Apple Cabot didn t have any. Repair was completed very quickly so extremely happy. Friendly and helpful staff.

First rate customer care and always ready to help with solutions and, in my experience, always successfully - top firm.

Visited today and found the environment nice and quite. My iPhone 6 battery was replaced while I waited. Thanks again for the quick repair.

Only been involved in one project from Western and six months after installing 64 iPads they were still not working. I guess we should know better than to buy anything Apple. :(

Really helpful when my Macbook Pro's battery died. Fairly quick turnaround and fair price

Awesome service. Fixed an issue with my iphone while I waited. Very quick and friendly staff.

I asked them to install a new SSD into my Macbook Pro 13 inch. They were able to complete the upgrade the same working day and migrated the data from the time machine back up drive I provided. Very happy with the friendly, quick service. My MacBook is so much faster.

Apple suggested I visited Western Computer with my faulty Macbook. As it was to old it was no longer repairable. The techie was very helpful and suggested a few ways I could still use my machine. He also noticed that I had a iPhone 6 and More

very good service here. wifi very fast and people here are kind and friendly. the speed is fast and completed for just a while. good thank you.

Came in here to ask about Computers / iPads in my school. Spoke to a very helpful sales chap from upstairs. He was very knowledgeable about services and how he could help my school vision. As an ex-teacher he seemed very positive about coming to see me and my SLT to discuss future purchase. Very helpful and non-pushy.

Brilliant customer care today at very short notice! Saved my bacon... Thank you Pippa and team.

Great prompt service, kept informed and turned around quickly. My go to for Apple repairs.

Had issues with a MacBook Pro that wouldn t boot. Took it to Western Computer and within 20 mins they had it up and running again. Didn t even charge me!

Took my Macbook pro with an unusual crackling sound to them. Suspected dirt inside. The chap opened it and cleaned it out for me. No charge either! Would recommend :)

Wonderful service. knowledgeable, friendly staff. Went into have my laptop looked and they were able to diagnose and fix issue quickly. Thank you.

Problem with my laptop screen fixed on the spot and with no charge

After a sudden problem with charging my Mac, I called Apple support who booked an appointment with Western Computers for the following day. Panic panic - I desperately needed my compute for work so I called directly and asked if there was any way that they could fit me in if I drove up that afternoon. The gentleman on the phone said that although I might have a wait, they'd be able to take a look at my Mac. They did and even fixed the problem while I waited.
Fantastic customer service, cannot recommend enough. Thank you!!

I deal with them B2B and have never received expediant service. Current experience is they have lost the items for repair which they themselves collected and somehow now have no records of! It's a good job I keep a thorough records system.
Past experiences involved the "misplacement" of an iPad, which in in all took well over 3 months to diagnose, loose, forget about, find again, send off to apple, complete the repair, loose again, and then finally get a new model to me.
The guys are nice enough, but poor service. I wouldn't use them buy they are a contracted maintenance supplier.