We recently did an event for Walser employees at the cooperate office and it was fabulous! All employees were SO kind, energetic, and loved their jobs! Thank you Walser for having us- we will be coming back for our car needs!
Thank you Walser Buick GMC, easiest car purchase I have ever made. Bryce and Jason were great to deal with. Thank you for your assistance, I will definitely recommend you.
I had a great experience, thanks to Narin. From the beginning I left without a vehicle Narin called me back ASAP and said he got a car for me and here I am driving.
I really appreciate your services.
I did all my car shopping online to decide which make and model. Once decided I found that Walser Buick had the most 2014 Mazda6 on hand.
I found one I liked within my price range and called to make sure it was available. I spoke with Mike and tried to negotiate the price down about 600 bucks. He told me Walser doesn't negotiate and hasn't since 2002. The idea is to promote hassle free lower pressure car buying experiences.
I was up in the twin cities and asked for a ride to the dealership. Outside of their radius they couldn't send anyone to get me. Considering I was about to spend several thousand on a car from them I wish they'd have been more responsive. To show that my business was valuable.
Instead I took the bus half way and got an Uber the rest of the way. I worked with their sales guy Jack Michealson when I got there.
He was a swell guy and made conversation as we jumped through all the hoops to complete the transaction. We road tripped down to Eagan together to pick up the check from the bank and I drove the car home from the dealership.
They didn't do any horrible up selling or stereotypical car sales things. These guys seemed on point. The car had been sitting a while so the battery was dead. They 'changed' or charged it I don't know which.
I've had no issues for the first week. There's a 30 day warranty only. They offer some paid warranties on hardware and software too.
I'll be back to provide an update once I get the car checked out by my mechanic and spend some more time with it.
As far as the dealership goes. Mike is a sharp guy who matched my wit on the phone and explained Walser business practices in a concise reasonable way. I was glad to see that he popped out to say hello while I was finalizing the car too.
Jack Michaelson (Michael Jacksons doppelganger perhaps) was an ace sales and support specialist. He was knowledgeable and offered his insight where needed. Seems like a good dude all around as our conversation ran from cars to politics and back again. He moved around the lot and the paperwork with ease and made the process ultimately painless.
Overall I enjoyed the process with Walser Buick GMC grabbing my Mazda6.
I love the car so far and I'd recommend Walser.
We'll see how everything holds up in a few months.
Some dealerships offer many perks for getting a car through them. Walser doesn't need to do that because it's big enough to get and keep business. Still a car wash or an oil change on the house would be cool.
5/5 business practices
5/5 honesty
4/5 price but with no negotiations that might be a 4.5/5
Cheers guys,
-RS
In for recall work. Preformed in half expected time. Nice waiting area. Friendly staff.
Great deal on a new truck. Super helpful sales guy.
The buying experience was great, easy, quick, and seamless. On the way home, I noticed a rattling noise that seemed to get louder as the vehicle increased in speed. Here is where my problems started....When calling to set up an appointment, I was told that we wouldn t be able to get the vehicle in for over a week. Now, knowing that this rattling was not drive impacting, albeit annoying, I obliged and scheduled a diagnostic appointment for the following Saturday. Over the next week I noticed that there were a few other items that were not working properly on the vehicle such as the back-window sprayer and the rear driver door passive lock/unlock. I called and had those added to the appointment and they said it would be no problem. We arrived and the service manager stated that it would be about 2 hours. 3 hours later, we were called, and the car was done! Awesome! But upon our return, they indicated that the roads were too icy to test drive the vehicle for the rattle. They did fix the sprayer, were going to charge us $80, then the service manager remembered that we had just purchased the vehicle and waived the charges. He quickly set up an appointment for early Monday morning to have the car back in for the rattling. When I explained the door handle had always worked fine to open and close the door, it was the passive lock/unlock, he had to walk out to the car with me to see what I was talking about. After recognizing that the passive lock and unlock didn t work, he added it to the Monday appointment. Arriving back on Monday, I elected to wait for my vehicle as the new service manager told me that the assessment and fix should only take about two hours. I waited in the lobby for over 3 hours before going out to ask what was going on with my vehicle. The service manager stated that they needed to order a whole new door handle and because it started to snow, they would not be able to test the rattling sound but could add it to the appointment when the door handle came in. It took an additional hour after that to return my vehicle to me. Later that week as we waited for a call about the door handle, I noticed that there was what seemed to be a draft coming from the back seat. I proceeded to enter the back seat to see if it was the sun roof or doors; turns out the rear climate control only blows ice cold air. I immediately set up an appointment online for the heat and added the rattling as this had still not been diagnosed or assessed. I also called the next day to verify the appointment which was verified by the service department. I brought the vehicle in on Friday, January 3rd, for the third time hoping the vehicle that I just purchased would finally be fixed. I had requested a rental a head of time which they did not have ready for me when I arrived. I waited for almost 45 minutes before they brought me out to go through the rental car policies with me. After several days of not hearing anything, we called back on Tuesday. We were told that the part for the door had come in and was already replaced. The part of the HVAC had also come in, but the technician was out sick. I guess they only have one technician for the whole company that can work on this and this is the same technician that needed to assess the rattling, that had still not been done. The technician told us that the HVAC was about an 8 hour or full day job so we should not expect the car back until earliest Thursday at the end of the day. We waited until today, Friday, to check on the vehicle and the service manager told us that the technician wasn t going to be able to finish the job until Monday or later. Walser has now had my $30,000 new purchase for a total of 10 days out of 21 days of ownership. That is almost more than I have had it since buying it and by the time it is done next week, they will have had it longer than I have. Not once has there been an apology, not once has there been any effort to move with a sense of urgency. Not once has anyone thanked me for my patience. Not once has anyone called to provide updates.
Although it is always more expensive to go with a dealership, I highly recommend Walser Toyota. They were extremely helpful, they were not rude in the slightest bit, and they offered a complimentary taxi service for within 5 miles of the location! Unfortunately, (and this could have been my fault for getting a second hand part) my car failed again the next day after getting it fixed. Pretty scary situation, but I don't blame Walser entirely, because, like I said, I got a second hand part. I do think that they should have done better testing on the transmission, however. Either way, I would certainly go back to see them! :-)
Terrible service, haven t fixed my problem from a vehicle I bought almost TWO years ago. Still a headache today and I would never go to them again, it s a joke.
Friendly, help, even though I didn't buy anything. Looked at a couple of trucks. Good price for a trucks.
I am very disappointed in how your dealerships work. First off when you walk into any of your dealership your put on guard or on notice by the greeting of the salesperson. We are a non-negotiating dealership or We are a up front pricing dealership Everyone knows you have a rights on the car market in Minnesota so you can set the tone for anything you want to do but it not right and you should be a shamed of yourselves on how you run your Business. I went to a dealership 4 times to try to get the best price on a car the was priced high and the dealership just laughed at me from the salesperson to the management. The only reason I came back was for the color nothing else. I knew it was priced high cause I did a two week research on the car in the surrounding area looking for the best deal. Car buying should be fun and excited time for a person and your dealerships approach is definitely not making that happen for people it s like you take that away from them right when you walk on your lots. You need to gather all your dealerships on a Sunday and get them some training on making the buyer feel welcome and inviting not put on guard and walking on nails during the buying experience. Your dealerships reminds me of the problem Florida had many years back when all they did was take advantage of people for company gains. I could just imagine how your financing process goes if your trying to push the limits there as well with people. I think being flexible on pricing a little will win you more customers. This about the customer and not your pockets. We are in chancing times and people will notice things like this so catch up or be left behind. I took myself to Luther Auto and they sat with me and looked at my note of over the last two weeks of car shopping and the understood and they adjusted the price right to the market and I bought a car from them. This is kind of why I don t think I will ever set foot on a Walser lot anytime soon for me of my family. And if other cars buyer read this they should do the same.
P.S. Here is the kicker to this story! In the whole times I spent on your lots I was never even offered a bottled of water. At one lot I had to walk to a gas station across the street to get my own and when I came back it was like nothing ever happened even though I told the salesperson I m going to run across the street to get a bottle of water cause I m thirsty. That told me your not there for the customers and your there for the sale and lining your pockets that all.
And to all the people out there reading this and going car shopping during these hard times on a Walser lot. Pay attention to the details when your looking to buy from Walser.
This is a world class dealership! Great location, great selection, great prices, great staff (Tom Kennedy aka TK is absolutely amazing and one of the best sales experiences I've ever had), and a great service department.
I've purchased multiple vehicles for myself and family members from TK and Walser and this is always my first stop whenever I have a need for a new vehicle.
Stop by this dealership and you won't be disappointed!
Fast service, good prices, good availability and overall a nice looking dealership. Everyone I interacted with seemed pleasant and happy to see me. I had service done here and the experience was great, I would come here again.
I go both to Honda and Nissan as I have 2 newer cars. They do a very good job and letting you know the status of repairs on your vehicle. I did have a minor problem with Nissan with my wiper blade but they made it right and compensated me for driving back. Truly exceptional service
Bought a car from here. I take it back here to get serviced. To be honest, it is like a zoo. The waiting room is filled. All the tables are taken up. I'm happy they have coffee and tea while we're waiting. They have a coffee pot and there is an industrial strength coffee maker. Somehow the coffee maker gives everyone difficulty. People stare at it, then look around then realize it's out of order. It's nice that they will drive you to the mall to walk around instead of being stuck there. It took them 45 minutes to pick us up from the time we called, but it was around the holidays. I would recommend going somewhere instead of staying there. It is crowded and loud and kids are screaming and running everywhere. A lot of the parents don't control their kids.
I had a question about my warranty on my car they answered very quickly and explained why
When a car dealership claims to be "no haggle". Or negotiation free, I immediately skip them. It's amazing your 'best price' is so much higher than everyone else. Anyone who does more than five minutes into of research can tell it is a ripoff. The car wasn't detailed inside, and you could see residue from buffing all over the car.
Never going to Walzer again.
Great corporate office, great staff and kindest group of people you will ever meet!
Wichita location has terrible service. Brought my Mercedes in for repairs related to sound coming from hood. They charged me $1,500 to fix in conjunction with maintenance I did not request. Next day sound still exists. Brought car back to have them reevaluate the issue. Charged me another $300 for a separate diagnosis and repair. Smdh. Frustrating. Thank you Welser of Wichita, Kansas. (Super unsatisfied customer).
I done a oil changes for my Mazda and their stuff is friendly , mark a salesman Is friendly and have good knowledge
Good service. Was able to get my car done quickly and they gave me a nice 2018 cx5 to drive while they were working on my car.
Never showed me the spare tire location all the compartments in the car either Worst customer service I have come across made a mistake by choosing these guys, first of all front desk hangs up the phone on you and asks a million questions why you would like to speak to the general manager!!! When I already had an appointment with him. Secondly I was given a sales man JOEL Bwho is good at selling you a car but extremely rforgetful.. never gave me my lease documents, doesn't know or understand the meaning of customer service. Said I was probably lying about the front desk hanging up the phone using the excuse they can't hear me 3 times when I asked to be transferred to the GM. If there is a problem with the line you inform the customer about not hearing them I am not yesterday and neither ignorant..
I paid cash upfront with such service.. totally terrible experience.. doesn't pick up your calls being your agent I made the wrong choice bottom line and I will take this to the headquarters and owners as well.. I would like someone to call me asap or get in touch with me if I can't get insured with no documents provided I will hold Walser toyota liable!! Absolutely the worst people around thinking people are buying cars for the first time.. and have no knowledge..
Had issues with my rear wiper and the housing called them up and they had the parts and service put on in 5 mins no change next time im looking at cars i will be looking here do to the great service they do for for me
Ask for Kela Smith. Tell him Miyan from Google sent you. If you're feeling sassy, make fun of the Jacksonville Jaguars
I have purchased my last three vehicles here and have always had a good experience. They take the no haggling policy for everything including not replacing missing accessories unless it is a safety issue. Their service department is great, but will charge you $50 to change a $7 headlight, so you need to be wary of what is worth the service department doing.
Great people...willing to find the best qualified person to answer my difficult questions.
Walser sold me a car with a manufacture and extended warranty. After only owning the car for 10 months the engine blew on my 2012 Toyota Camry. At first they said it would be covered as it should have been. They later came back and said it won t be covered because it s AN ACT OF GOD and because water must have got in the engine while driving in the rain even though there are no signs of water. They told me I should turn it into insurance which insurance denied it. Insurance said it was a mechanical issue and there are no signs of water. Insurance also said by the way the car has a previous flood damage claim against it. Another Walser surprise as they did not tell me this at the time of sale. When I bought it they told me it came from a private owner now I find out they bought it out of auction in the state of Michigan that experienced major flooding. Walser only cared about the sale and told me whatever I needed to hear to sell me the car. During this problem Walser showed no concern as a customer to resolve what clearly is a mechanical issue that should be covered under the manufacture warranty. DON T BUY A CAR HERE because you could also end up with a previous flood damaged car and a dealer that will tell you it must be AN ACT OF GOD . I m a 29 year old single female. I believe they targeted me to take advantage for their gain. Now I have a car with no engine and over 4 years of payments left.
Walser's Response:
We re very sorry that you ve experienced this with your vehicle. First and foremost, we would never target you or intentionally withhold information about your vehicle; the Carfax at your time of purchase from Walser Honda in November 2015 was clean. While unfortunately the water damage to your engine is not covered by warranty, we reached out to our Toyota representatives to see if there was anything at all that we could do for you in this situation. Had your insurance accepted the claim, we also offered to help by paying your deductible. Currently, we re offering to assist you by providing discounts for the repairs as a way to ease the stress of the situation.
My Response to Walser:
First of all, no one has contacted myself or my dad regarding any Walser assistance. The Walser service Manager agreed that Walser/Toyota found NO evidence of any water damage in the engine compartment. The Toyota engineer and the Walser technician both said that the type of failure does not happen to Toyota s (this a very arrogant statement, failures do occur). They said and I quote from your service order, Believe issue may have been caused by Hyra-lock condition and have advised customer to contact insurance company , how can anyone call that a confident statement or just an arrogant guess. The insurance company sent a person out to your location and looked at the car. They also informed us that Walser had sold me a car with previous flood damage they purchased out of an auction after a flood. This was also NOT disclosed at the time of the sale. The Insurance Company determined the failure was a result of a mechanical failure. We have in writing from three authorities at Walser that this problem occurs instantly when water enters the cylinder compartment. The FACTS are that it did not rain the day of the engine failure. It also did not rain the day before that. The 4 days prior to that it had traces of rain each day for a total of .15 inches of rain. So that is 6 days with only .15 inches of rain. I drove 585 miles during this dry period. No one at Walser or Toyota wants to listen that and review the facts. They just say it s impossible for a Toyota to fail like this so it must be an act of God . Someone other than the person from Toyota needs to take a look at the facts. Maybe this is the same Toyota engineer who said they didn t have an accelerator problem or an airbag problem. I cannot afford to pay for a mechanical failure that clearly should be covered under the manufacture warranty. This is a NIGHTMARE!!
Dropped my truck(2014 3500 RAM single tire rear axle) off for a recall repair, and kindly asked if I could get it washed while it was there - noticed a car wash tunnel they could run it through, VS actually having an employee wash it by hand. After arriving to pick it up, noticed it hadn't been washed, asked why not, and the reply from Cory Lell was the truck didn't fit into the tunnel.
I see a few things wrong with this, being in marketing, specifically for Chrysler. The height restriction was 8'4" - my truck is stock, and can easily be parked in parking structures that have a height requirement of 7'2" or less. The width was also brought up to me being a reason it didn't get done. How can you honestly tell me you guys sell a truck that you can't wash. Do all new 3500 single axle trucks that get sold not get washed?
On the back of the card I picked up at the service counter, 2 things on the back stood out:
1.) Do the right thing - no amount of $ is worth a relationship. You just lost any relationship you could have built with me due to silly excuses as to why the truck wasn't run through the wash.
2.) Be open minded - the only thing that is constant is change. If indeed my truck didn't fit in said car wash, a hose, bucket, and sponge couldn't have been procured and used to clean my truck?
I would have been happy to pay for it to get washed before i picked it up. Never was asked.
I certainly will not be recommending this auto group to anyone I come in contact with in MN, or elsewhere in my travels across the country with Chrysler.
Worst place to work! They treat their staff so poorly and fire EVERYONE! You are to do exactly as they say. Have no opinion, no input, or no voice. Do exactly as they say or be fired! Most everyone in my training class was fired. This was the worst job I've ever had. Never felt so unappreciated and so disrespected in my entire life! My manager even swore at me. Stay clear of this place! Don't work here and certainly don't give them your business!!! They don't deserve it!
I have purchased a 2017 Prius and a 2018 RAV4 and both experiences were amazing. The team here have showed me not to be afraid of purchasing a new car. I would recommend everyone to come in and make this their final stop in the car buying adventure
My favorite place to go. They are detailed with how they cut your hair. Everyone there can do a men's fade very well.
The people here are great! They are fast with their service and very friendly. They have really good availability, and they have the best coffee/cappuccino machine (and popcorn) for when you're waiting!
Jordan Hadley provided us with fun and friendly service today in Burnsville and my sister drove away the perfect Forester. She was away from home, and didn't plan to buy a car, and he bent over backwards to help her with financing. We especially appreciated not having to negotiate prices, and feel that the 2016 Forester she bought with just 2000 miles was a great value.
I always seem to have issues here. I don't think I've ever been outright lied to by anyone there but some of their recommendations are a definite stretch as far as is it really needed. There are a lot of parts on the car that needs to be replaced overtime but there is a difference between you really should get it replaced now for safety or cost reasons vs well we highly recommend it now when there's really no reason to have it done. It should be noted also though that a lot of people do like this dealership and don't have any issues with them.
walser.com
