Martha Erickson Review of Walser Automotive Group
I am very disappointed in how your dealerships wor...
I am very disappointed in how your dealerships work. First off when you walk into any of your dealership your put on guard or on notice by the greeting of the salesperson. We are a non-negotiating dealership or We are a up front pricing dealership Everyone knows you have a rights on the car market in Minnesota so you can set the tone for anything you want to do but it not right and you should be a shamed of yourselves on how you run your Business. I went to a dealership 4 times to try to get the best price on a car the was priced high and the dealership just laughed at me from the salesperson to the management. The only reason I came back was for the color nothing else. I knew it was priced high cause I did a two week research on the car in the surrounding area looking for the best deal. Car buying should be fun and excited time for a person and your dealerships approach is definitely not making that happen for people it s like you take that away from them right when you walk on your lots. You need to gather all your dealerships on a Sunday and get them some training on making the buyer feel welcome and inviting not put on guard and walking on nails during the buying experience. Your dealerships reminds me of the problem Florida had many years back when all they did was take advantage of people for company gains. I could just imagine how your financing process goes if your trying to push the limits there as well with people. I think being flexible on pricing a little will win you more customers. This about the customer and not your pockets. We are in chancing times and people will notice things like this so catch up or be left behind. I took myself to Luther Auto and they sat with me and looked at my note of over the last two weeks of car shopping and the understood and they adjusted the price right to the market and I bought a car from them. This is kind of why I don t think I will ever set foot on a Walser lot anytime soon for me of my family. And if other cars buyer read this they should do the same.
P.S. Here is the kicker to this story! In the whole times I spent on your lots I was never even offered a bottled of water. At one lot I had to walk to a gas station across the street to get my own and when I came back it was like nothing ever happened even though I told the salesperson I m going to run across the street to get a bottle of water cause I m thirsty. That told me your not there for the customers and your there for the sale and lining your pockets that all.
And to all the people out there reading this and going car shopping during these hard times on a Walser lot. Pay attention to the details when your looking to buy from Walser.
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