The buying experience was great, easy, quick, and ...

The buying experience was great, easy, quick, and seamless. On the way home, I noticed a rattling noise that seemed to get louder as the vehicle increased in speed. Here is where my problems started....When calling to set up an appointment, I was told that we wouldn t be able to get the vehicle in for over a week. Now, knowing that this rattling was not drive impacting, albeit annoying, I obliged and scheduled a diagnostic appointment for the following Saturday. Over the next week I noticed that there were a few other items that were not working properly on the vehicle such as the back-window sprayer and the rear driver door passive lock/unlock. I called and had those added to the appointment and they said it would be no problem. We arrived and the service manager stated that it would be about 2 hours. 3 hours later, we were called, and the car was done! Awesome! But upon our return, they indicated that the roads were too icy to test drive the vehicle for the rattle. They did fix the sprayer, were going to charge us $80, then the service manager remembered that we had just purchased the vehicle and waived the charges. He quickly set up an appointment for early Monday morning to have the car back in for the rattling. When I explained the door handle had always worked fine to open and close the door, it was the passive lock/unlock, he had to walk out to the car with me to see what I was talking about. After recognizing that the passive lock and unlock didn t work, he added it to the Monday appointment. Arriving back on Monday, I elected to wait for my vehicle as the new service manager told me that the assessment and fix should only take about two hours. I waited in the lobby for over 3 hours before going out to ask what was going on with my vehicle. The service manager stated that they needed to order a whole new door handle and because it started to snow, they would not be able to test the rattling sound but could add it to the appointment when the door handle came in. It took an additional hour after that to return my vehicle to me. Later that week as we waited for a call about the door handle, I noticed that there was what seemed to be a draft coming from the back seat. I proceeded to enter the back seat to see if it was the sun roof or doors; turns out the rear climate control only blows ice cold air. I immediately set up an appointment online for the heat and added the rattling as this had still not been diagnosed or assessed. I also called the next day to verify the appointment which was verified by the service department. I brought the vehicle in on Friday, January 3rd, for the third time hoping the vehicle that I just purchased would finally be fixed. I had requested a rental a head of time which they did not have ready for me when I arrived. I waited for almost 45 minutes before they brought me out to go through the rental car policies with me. After several days of not hearing anything, we called back on Tuesday. We were told that the part for the door had come in and was already replaced. The part of the HVAC had also come in, but the technician was out sick. I guess they only have one technician for the whole company that can work on this and this is the same technician that needed to assess the rattling, that had still not been done. The technician told us that the HVAC was about an 8 hour or full day job so we should not expect the car back until earliest Thursday at the end of the day. We waited until today, Friday, to check on the vehicle and the service manager told us that the technician wasn t going to be able to finish the job until Monday or later. Walser has now had my $30,000 new purchase for a total of 10 days out of 21 days of ownership. That is almost more than I have had it since buying it and by the time it is done next week, they will have had it longer than I have. Not once has there been an apology, not once has there been any effort to move with a sense of urgency. Not once has anyone thanked me for my patience. Not once has anyone called to provide updates.