Vauxhall Motors Consumer Review

Absolutely appalling service. Will never return and wouldn't recommend anyone here. I've been sold a car and completely have been mislead. I have been contacted the past 2 years to arrange a service, however not this year. When I went to get my car serviced they told me I am 4 days late and hence have voided my lifetime warranty. I had come in a week earlier to this discuss a coil pack issue with them and they had not notified me with any outstanding service issued. Now today I voided warantee and will have to pay an arm and leg and have rudely and turned away. Abismal, no care or consideration at all.

A fantastic dealership with friendly knowledgeable staff. Just bought a new car from Mehmet and he went above and beyond to have the car ready to drive away the same day. Will definitely be recommending Bristol Street Motors to family and friends.

I just recently got my new vehicle and I am very happy with the service i was provided by James. He went the extra mile to meet my needs. Thanks again

Just wanted to say a HUGE THANK YOU to Clive from Bristol Street Motors Chingford for exceptional customer service and care and for not letting us walk away without a new car! Bristol Street Motors should count themselves VERY Lucky to have a Manager like Clive who did absolutely everything to help us when we were in a bit of a pickle this time last year.

from a very happy customer!

I would like to say a big thank you to Eren Bali for being extremely helpful and went the extra mile with getting me a new car. Great guy and excellent customer service . Julia

My wife and I recently bought a new Crossland X from Vauxhall Chingford Bristol Street. The car reviews were all justified, from the outset we got a very good impression and all the staff at Chingford branch were most professional, with great customer service. I dealt Jade Humber and immediately felt at ease and confident in her professional integrity and friendly nature. The purchasing process was very straight forward, Jade dealt with all aspect pertaining to the sale of my new car and she also provided a courtesy car for me. The car was prepared to our requirements with additional extras. We would definitely recommend Jade Humber and all the other staff at Vauxhall Chingford Bristol Street.

Profesional, Polite and extremely helpful. Brilliant service from start to finish and kept up to date throughout. I will most definitely be visiting Vauxhall Chingford again.

Just bought a used car from Ali at Bristol Street who couldn t have been more helpful - he wasn t pushy and went out of his way to make sure we had exactly what we wanted. Thanks!

Friendly staff they had a video to show the faults with my car, reliable and efficient

A very friendly team at Bristol Street Motors in Chingford.
Met a very knowledgeable Sales Adviser, Rahman, who was very helpful with my purchase. He explained in details all obligations on both parties.
I couldn't be happier.
I will recommend this branch to all my friends and family members.

Amazing support from Issah Abdin in purchasing my new upgraded Vauxhall Corsa! Couldn t recommend Issah and Kip at Bristol Motors Chingford enough!

It's very frustrating that I have done my servicing for the past 6yrs with this dealer and after every servicing, you still have your inspection warning sign on. You then have to sacrifice another day and take the car back. All that they are interested is to sell stuff to you. They need to sort out the servicing department as it's outrageous.

Didn't pick car up like was arranged took car there and manager sorted problem she was very nice

Keeley at chingford vauxhall is a real diamond.She is a real professional in every sense of the word and really does care about her customers.Nothing is too much trouble for her and she goes that extra mile.Thank you Keeley for helping my daughter today and for the service you provided with my car in January.If all managers were like you life would be so much easier .Vauxhall needs more people like you because you are a true asset to their company .

Ok shopped around on many sights then was told about Bristol street motors .Was introduced to Jason in the commercial department we discussed our situation and our finances he helped us in every way possible was polite and very honest .we know have a new van thanks Jason and Bristol street motors

Very helpful and friendly staff in the service area

The garage I spoke with insisted that I leave a review here as they are so disgusted by the practice.

Basically I had a new timing belt installed in my Vectra here not to long ago, and apparently is it standard practice to also change a water pump as the belt needs to come off in order to do so. As water pump failure is a common fault and 99% of the time gets changed with the timing belt.

Bristol Motors changed my timing belt but did not change water pump that has now failed.

"Very poor practice" I was told by a senior mechanic.

I would like to express my excitement on my new car by saying a massive thank you to Pertros. I literally could not have asked for a better sales advisor to help with the decision making of my new car. *QUICK BACKGROUND* I m 19 and was coming to the end of my first year of driving and decided I wanted to change my car I originally had the 07 plate corsa and thought maybe to get a Astra, long story short it was all successful until I went home and called my insurance to make the swap who had told me that they would not be able to insure this car as it was too big. This left me a little disappointed as I really wanted this car nevertheless I shared this news with Petrol and I can honestly say he made me feel so much better as he understood and listened and helped me find something EVEN BETTER. I ve went from supposing to leave with a 16 reg Astra to a 18 plate corsa!!! Once again thank you sooo much Petros, you really are great at what you do, I would 1000% recommend

I have just bought a Crossland X from this showroom and cannot recommend Jack and the team highly enough. From my initial visit to view cars, through the ordering and paperwork process to then picking up my car Jack was incredibly helpful, friendly, knowledgeable and professional. He kept in touch with updates on when my car was expected to be ready and on collection day couldn't have done more to ensure everything went smoothly. Huge thanks to Jack as well as Mehmet, Peter and Andy who all made an effort to assist and offer any future support and guidance if I need it. Finally, to top off an already positive experience, I absolutely love my new car so these are 5 well-deserved stars!

Bought a car from chingford vauxhall off Isaah Abdin. The best sales man with a very good price, love the service, very trust worthy! Recommended to all you people to come see Isaah and purchase your cars. Lovely service very fast and efficient. A * service.

i had a fantastic experience buying my new car i highly recommend Vauxhall chingford great experience thanks

James was really brilliant and fantastic, very helpful.i love your customer service.thank you.Eloise

Go and see Ali, tell him Simeon sent you he is a gent and will look after you- great service and great cars!!

Petros has been amazing! Highly recommend this branch and the great service. Petros welcomed me and went through each step ensuring I get a good deal and purchase my dream car! Even the Aftersales service has been outstanding, making me feel like a very valued customer. Thank you Bristol street Chingford and thanks a million Petros!!! This guy is a top sales man and an asset to the company...

Great customer service...thx Pete ...no over top sales pitch just suited to my required needs...thx Bristol staff team

very good service, excellent staff, will definitely refer to someone else.

Very disappointing service.
Had to order two new keys, paid by Amex, then return and have the keys programmed. After waiting 1 1/2 hours I was asked for the security code. Not being informed this was needed, I had to return home to retrieve and hastily told if I was not back within 20 minutes I would have to reschedule as they were very busy.
Thankfully I returned on time and waited another hour. Once the programming was completed I offered my Amex card to complete the transaction, only to be told they don't take Amex because they get charged. Adamant, I was then told I can't leave without paying the bill!
Fortunately I had another card on me that I was able to transfer money to and pay the bill.
Needless to say I won't be buying Vauxhall again!

Response: Scott, your sugar coated explanation does nothing to change my opinion of your company or your poorly trained staff.

Fixed my water tank problem in 1 day, the same problem in NOW VAUXHALL STAPLES CORNER took 5 weeks. Any problems these guys are the go to people.

Very very bad service
Don't go to them
Been there 2wice
And i will never go to there again even for free .
Don't take your car to them .
Local garage better then them %100.
They should close .
Warning warning don't take your car to vauxhall bristol street motors.
Not even for a service ................

Took my mum to pick up her Motability car. Andy has been dealing with the these vehicles for so many years, incredibly helpful and knows his stuff. This is the third Vauxhall we ve had as they make it so easy.

Everyone is so lovely and friendly. They made sure I had the car that was just perfect for me. Thank you to James, Peter and all the staff for being amazing.

Great service as always from Bristol Street Chingford!

Not a very good experience the manger call you a lier and th general manger is no better .customer care is not good my advice go to any dealerships

Andy at Vauxhall Chingford, your a 5* man.Thank you for all your help and advise. Couldn t be happier

tried to buy a van at this garage > no sales staff available
left messages with car sales for van sales without a response
finally met with a van sales person who was completely useless

we have a Vauxhall Agila > a good car
We put it in for service .for a faulty gear lever.





Avoid this gargae

Very Bad service, specially repairs and servicing section. Peoples are not helpful dont care about customers only intention is to take more money out of you.

I recently purchased my Mokka from Bristol Street Motors Andy and James where brilliant they made me feel very comfortable explained everything I needed to know about the vehicle
Well done guys and thanks.

Had 2nd year service at Vauxhall today, was stress free and all went smoothly. I recommend this branch as they are friendly and helpful. Are quite transparent too, which is always good! A+++

I had recently enquired about a service and I was greeted by a lovely lady on the service desk called Kelly who offered me a drink and gave me an estimate for a service . I couldn t believe it when She said she would collect from my home and deliver it back after the service and a nice wash . Thank you and I look forward to my service

Mehmet Dagcilar was very helpful and friendly. Made the purchasing experience quick and easy. Car was ready for a test drive when I made the appointment and ready to drive away within a few days! Thank you Mehmet!

Mehmet Dagcilar made my experience of buying a new car smooth and easy. He was very informative and I am very happy with my pruchase.

Great service received from Petros when I went to collect my new car today.

You may find it difficult to find but have to follow directions. All usual dealer offers.

Wow.... Guys always ask for Sami the best sales man many thanks samim

Helpful and knowledgeable staff who are willing to help with your purchase

Just went there occasionally for help with radio code. P
Guy in part department was wey helpful.
All sorted now. Recommended.

Jade has been fantastic! Great service and a fabulous new car :-)

A month ago I bought a Zafira Tourer from BSM Chingford. Mehmet was very helpful.

My mums so excited to be getting her new mobility car she can t wait, the guy that dealt with us Andy was brilliant every thing went smooth what a proper geezer.

Today I spoke to Allan at Bristol street motors Chingford he was really helpful good customer service and advice

I liked the service I got from the gents here, they were professional, helpful, and had good product knowledge. They're a bit out of the way, but if they're on a list of places you're considering going to, they're an excellent choice.

Shah was great at helping me buy first car car. Highly recommended dealership

Took Zafira in for service.

NEVER AGAIN!!!!

Terrible service.

Car was left unlocked and back door was left open for anyone to get in and have a good old rummage.

Worst still car had scratch, reported to reception. Didn't give a damn.

Receptionist replied saying they were not responsible for any damages/scratches. receptionist admitted car should have been left locked and secure.

Asked to speak to the manager, of course no one available!!! Not one manager in such a big place. Asked for manager to call me.

NO ONE BOTHERED.

Keep well away.

Well done Chingford, you just lost a customer.

Absolute brilliant. The service was first class from start to finish. Every detail fully discussed with no pressure sale. If you want a car then head to Bristol Street Motors and ask for Ali and he will give you some of the best customer service you will ever get.

Excellent service provided by Andy, which made the process of renewing my mobility vehicle hassle free and enjoyable. Thank-you. Mervyn Jacobs.

Great place to come and get a car staff are very friendly and helpful , I would deffo recommend coming here, my car was delivered quickly and I got a great offer. Overall great place.

My vehicle went in for a service and came out with scratches to the left hand side of the vehicle. After the admitting it was their responsibility to resolve what was damaged in their store some 6 months later the SMART repair was poor quality (orange peel damage with paint job). I subsequently had to wait a further 4 months until they took the vehicle is to repair the poor job they had undertaken.

The service is not consistent numerous calls left with different staff members and customer service department were never made a priority for store manager to resolve in a given period. Would be interested in knowing their SLA's.

I went to chingford branch i met this guy call shah
I was not planning to buy a car was just browsing however this gentleman was amazing met all my requirements and i had no choice but to buy the car he was very clear and made things very exciting for me to buy the car i will highly recommend him to my friends and family

Excellent purchase experience with knowledgeable and friendly staff who go out of their way to be as helpful as possible. Very big thanks to Ali for making my "once-a-decade" car change as easy and hassle-free as possible!

Excellent service from petros will recommend guaranteed fantastic very happy with petros

Very good service from the guys at Vauxhall chingford especially from Ali. I was referred by my cousin who also bought a car. Thank you very much!!

Great experience. Good customer services. Thanks Isaah and Clive for the help on the new car purchased. Thanks

Couldn t have asked for a more pleasant experience when taking my car for the dreaded yearly MOT & Service earlier today. Staff are attentive , profesional and most importantly Friendly. By 11am I had a video from the mechanic giving me an update on the health check which had been carried out. I ve never received this elsewhere so was extremely impressed when this came through!

Will definitely be returning shortly as my car is due an upgrade.

Thank you all :)

Lovely sales man Isaah Abdin who I only come into view car, ended up buying a new mokka. Love his service and will proudly recommend to all my friends and family.

Excellent for all kind of parts and very friendly staff thank you

Petros was excellent at his job proffessional all the way very happy excellrnt service i will recommend to family and friends

Top man Andy is, great service & excellent customer service :) highly recommended

Petros was very helpful and made sure we had everything we needed. Excellent customer service.
The car looks great and we can't wait to drive it away.
Extras such as tyres and boot liner were included.
Recommend 5 star.

I bought a used Corsa a few days ago, taking advantage of the 0% interest promotion the dealership has on at the moment. Mehmet Dagcilar was so helpful from beginning to end helping me find and take home a car. He is very clear and thorough explaining everything to me without any hidden add ons/cost. As a sales advisor I can highly recommend him for such great customer service. I hope to have many good years of customer relations with this dealership thanks to Mehmet and kind team!

Fab place fab ppl recommend excellent and professional

Thank you Mehmet Dagcilar Sale Executive on your professionalism in helping us buy our new Crossland X we are very happy with the service Bristol Street Motors gave us. Try a test drive at least

First Class customer service. Very informative and helpful staff. Would definitely recommend using the service department

I just bought my first car from Shah, what an amazing gentleman he is, I have recommended my friends and family to him and if anyone reading this before purchasing a car from chingford plz go and ask for Shah in sales we will not be disappointed.

Very nice and helpful staff who try to meet your needs and after what you go inside you will know was a good choice seeing them car showroom.. only good impressions will remain visiting Chingford Bristol Street Motors.

I came in to this chingford branch last week to purchase a used car & the service was fab. I am quite an indecisive person but the sales advisor was patient and did not rush me one bit. He answered all of my 100 questions. I came back three times before I brought and felt welcomed everytime. I love my new used car :):):) thanks chingford team!

Well what can I say, I am one big happy customer with the help and advise of selecting a car through chingford branch Ali Amhed was excellent and very helpful everyone there are so nice helpful and deal with you without foul . Well done you guys your all amazing in how you work GOOD TEAM WORK....not much of that around lately

We bought our car from Bristol streets motors Chingford. We are very happy with the service. We have received from ALI AHMED he is professional very friendly and so helpful would definitely recommend. Thank you again to Mr ALI AHMED.

Andy top man, supported us through the whole process. Thank you for all your Support, Amazing Service. Mrs Pembe Unal/ Nazan Altintas

Very helpful seller Ali Ahmed. He explained everything. No issues. Happy

I've been going to Andy the mobility adviser for I think for the past 6 years. I wouldn't go anywhere else, he is friendly and gives brilliant advice and info regarding choosing your next car. Brilliant car adviser, the best one there

Petros Panayis
Great service.
Thank you

Great experience, from when we stepped through the doors through to driving away with a new car. Big thanks to Jade and Peter for going the extra mile

Iv been to the Vauxhall chingford branch 3 times this week, and each time Andy from mobility took the time to answer all my questions and concerns as I'm new to this, he was extremely helpful and made me feel at ease, on the 3rd visit I choose the Vauxhall grandland x, which was a perfect choice and Andy told me everything I needed to no, never rushed me at any point, I highly recommend this dealers and if anyone looking for a mobility car go to the Vauxhall chingford branch 5 service, thank you Andy,

I initially booked with Vauxhall Basildon to fix a Vauxhall Ampera and had to pay for a cab home and back and then was told they couldn't fix it. Vauxhall customer service centre was very helpful and connected me to Bristol Motors. On the 12th December, I called to make sure it would be ready before Christmas. I was told on the phone that it would take around 2-3 business days to do the work. I brought my car on the 13th December after making an appointment and then got a phone call the same day to tell me the job was going to take now 2 weeks because of Christmas holidays.

I was then told the parts provider in Germany was on holiday until 6th January.

It's now 12th January. Still no car.

Got my new car Thursday, great service and follow up.

Just picked up my mobility car and I'm so happy with the customer service. Andy in motability was so friendly and helpful, 100% would recommend.