Vauxhall Motors Consumer Review

Excellent customer service from Sammy. Highly recommend this dealership to family and friends.

The service here is great.
Petros is a great salesman and very friendly. He does his best to make sure the customer is happy.
My husband and I were impressed with his knowledge of the car we were buying and I hope that it is as good as he said. Any problems are also sorted out without any fuss.

Definitely worth all 5 stars. Fantastic service from the moment I walked in to the moment I drove my new mokka out. Thank you to Paul, Clive and Peter. Will definitely be recommending Bristol Motors.

WARNING WARNING

IF YOU DONT WANT TO GET CONNED DONT BUY FROM THESE PEOPLE.

Originally came into the Chingford Branch as I didn't rate the customer service at all at VW (St Albans). I was interested in a used Vauxhall Adam and ended up with a brand new Corsa! This is all credit to the Great customer service, patience & helpfulness of James. There was no pressure to decide on the day (I came back a week later), I was able to test drive and the Corsa was definitely more me than the Adam. This was a big decision for me & James made it all the easier. He is a credit to Vauxhall and this branch. Will always deal with James from now on.Very impressed! 10/10

Been dealing with Andy at Chingford motability advisor, first meet Andy at loughton branch many years ago. Great to see familiar face who remembers me. Andy is helpful knowledgeable and will help with all motability needs. Great service happy to come back.

Peter fantastic salesman, very helpful ! Would definitely go back if I ever want to purchase another car !

I have had a service plan with Vauxhall Chingford for over 2 years and they have always gone the extra mile to be accommodating. The mechanics always carry out a great job and are happy to carry out any work, to a great standard and I have never needed to worry about them charging me for repairs that don t actually exist unlike other garages. I needed to book an MOT today and spoke with the Manager Keeley and she has gone out her way to arrange for a staff member to come and pick my car up in between the school run as I would have really struggled. I appreciated this so much, I felt compelled to write this review. Customer service at this branch is absolutely amazing and I wouldn t use anywhere else! Thank you again Keeley!

They told me something on the phone and when I went there they told me different; one of them was lying.

Excellent service and highly recommend to everyone. All the staff go that extra mile to make sure that their customers are happy. Will definitely be returning for my next car! :)

Andy that does the motorbility is first class. Should you have a little time to kill, you can get to the cafe opposite by walking up the lhs of the Costco car park, through the gate and then left and through the underpass and then right, 5 mins, any other route out is unpleasant and long.

Petros gave fantastic service very happy also peter

10 months ago I purchased a vauxhall insignia (2016 plate 39,000 miles) and I've had so many isses.

Problems with led rear lights, airbag lights, speakers not working properly and a steering wheel that looks like the car has done 100,000 miles.



Be careful when you go to this dealer, they just want money

i really appreciate the way Mr Petros Panayis acted in selling my car with care, politeness, efficiency and not pushy in getting me to buy quickly. I took my time to explain the type of car l am looking for and to suit my need.
kind regards
Mrs Oluwatosin Smith

Great car but couldn't find they service book which didn't get found or sent on and my first flat.... no wheel lock nut tool in the car anywhere. Check carefully what your car has in it if buying secondhand!!

Just had my yearly service, good customer service and all completed within 2hrs

From first arriving to having a look around, Eron was very helpful and professional, it was a very smooth process buying my new car, the whole team have been extremely helpful and professional I would highly recommend Bristol Street Motors Chingford to anyone

Hi. Shah

Marvin. I purchased a Vauxhall Moka 2017 a few weeks ago. Just wanted to Thank you for your excellent service and going the extra mile with the car mats. The car was also very clean when picked up. I would definitely recommend a friend anytime.

They service my van yearly and are very prompt and efficient from drop off to pick up of your vehicle. I would give them ten stars if I could

Salesperson being very pushey and pressuring us to buy, was not helpful at all and when we asked to see a vehicle he asked are you buying today we said if I like the car then yeah then he said there s no point looking if we aren t buying today which is dumb as we need time to think and look at cars. Not happy at all

First Class Service. Thank you Andy, for your professionalism, your friendliness, and making our first purchase of our Grandland X, so memorable.

It was late coming over to look at a car and mr Shah was very patient waiting for my arrival , was not disappointed when I arrived love the car and most important mr Shah the sales Executive wasn't pushy, so I decided to buy the car , also very friendly staff, buy the way I love ringing there bell , lol can not wait to pick the car up ....

Thank you Petros for the amazing service and customer care. My mum brought a Nissan Juke from Bristol Street Motors in Chingford and the service was 5 star.

Plus my uncle enjoyed the free ice cream and pancakes at the event !

Jade was amazing! Pulled out all the stops to make sure our experience was a good one from start to finish. Didn't think we would buy a new car but absolutely over the moon with our purchase.

Brilliant service, very helpful and all ran smoothly in purchasing my car which I love! Paul was a great help in the process all the way through, would recommend!

Petros excellent service very happy will reccomnend

Came for service and MOT, only had one! tyre for an Astra, needed three. Let me drive away with a nail in one tyre with a puncture. Thrust the vehicle health check at me at the end to sign. Didn't go through it with me to explain what needed doing. Told me to get two new tyres from Kwikfit (after spending all day there while the car was serviced) and to do asap. DID NOT tell me that I would be driving on the North Circular with a slow leak and a nail, and that asap meant then? next day? Service manager never got back to me despite 3 messages. Went through central customer services, basically conslusion is all boxes were ticked so I should have understood. When I asked to clarify about the two back tyres was told verbally that they are frayed, DID NOT say that there was a puncture and a leak Have certainly lost my service for current car and will never consider a new car from them. Stay away.

Recieved lovely service! James was lovely and so was Andy! picked up my mums new mobility car today!

Lovely place.
Fantastic people X

Was very happy with customer service provided by John in the motability department who has helped me over the past 10+ years he communicates well and explain's everything clearly.

Samir Ahmed at the service desk booked in our car and supplied a loan car.very helpful and a pleasure to deal with.top marks Samir.

Isaah Abdin greeted me with a smile and a firm handshake.
He's was very professional with his service.
Has good knowledge of cars and was able to answer all questions.
I would highly recommend him.

Once again had exemplary service from the service manager Keeley and Dylan on the service desk today . Nothing seems too much trouble they are always polite and welcoming with very good communication and reliable service . Would highly recommend this branch and would travel out of my way to use this branch rather than any other garage . Restores my faith in garages !

Very satisfied with Eren Bali service made my dream come true of purchasing my Mercedes. Very valuable member of staff 10/10 service !!

Poor customer service. Wanted to buy new van. Guy treated me like I cant afford it. Someone meant to call me back next day. Never happened...

Top notch customer service. Especially the service department.

Massive thank you to Shah Chowdhury at Vauxhall Chingford for helping me find the best car suited to me, in time for my 21st Birthday!!! His customer service is amazing and he uses his expertise to help meet your needs and budget. Im very happy with my new Corsa and very grateful for Shah throughout the process. Felt like a very valued customer and the guys don't stop helping after you drive away, they go the extra mile. Excellent service!

I like the place... I got my car from their. Nice customer service and friendly team

Eren Bali was fantastic, made the process of buying a new car from Vauxhall very smooth. A pleasure doing business with him helped me so much, I would high recommend.

I recently took my car for servicing at this dealership. They might be good at selling cars but at the service department you will get the worst service. I am the owner of a vauxhall car and this is the first time I have took it for a service at this dealership. I would go elsewhere even if I have to travel miles. Really disappointed and I had no choice to give them one star otherwise I would give them nothing.

Very professional, Danielle was very helpful and got back to me later in the day to update me.
They also sent me a video of the technician checking my vehicle over and pointing out any issues, which is something I've not encountered before with other garages.
Have yet to collect my vehicle but hope that will also be a pleasant experience.

Predators, poor customer service, sales, sales, sales. Never leave a place feeling conned, expect when I leave here.

Peter Panayis was amazing at his job. His customer services is highly recommended .

Bought my van and wife a car from Vauxhall Chingford. The guys are very professional and helpful. Service is great. Sales and managers always there to help.
Will be back next year to buy my son a corsa.

I went into Vauxhall in Chingford looking for a vehicle that suits everyday needs. I was dealt with by Mr Mehmet who went out of his way to make sure I had the most pleasant experience whilst shopping for a car. He kept me well informed throughout the process and was kind enough to make sure the car met my needs.

I would surely be returning there to see Mr Mehmet for my next car and would recommend this branch to anyone looking to purchase a vehicle.

Very happy with Sami great customer service many thanks

Purchased a van from Chingford Bristol St, service was excellent, a lady called Jade helped us from start to finish. Would highly recommended this branch.

Very bad services. I buy new car( Mokka) last June from them. Unfortunately they didt deliver the car on date what they promise and after-all they agree to deliver my spare wheel but until now they did not delivered. Costumer services is very poor and never they keep there words and very rare to get right person . I never going to recommend any one to buy from this particular agency. Iam strongly suggesting Vauxhall to re think about this agency.

I had a very good experience buying my first car at Vauxhall. Mehmet was my consultant and he was very friendly and professional. He definitely went to the extra mile to make sure we were happy. I would highly recommend.

Great service received from Mehmet and no pressure with anything. Took me to test drive the jeep and talked me through every single gadget which made me feel at ease and therefore I purchased my grandland. I would highly recommend him to all customers.

excellent experience with Petros sold me a beautiful car would definitely recommend this place

I have just purchased a new car from Vauxhall Chingford. What a Brilliant Car Buying experience! I really felt my custom was valued. I was looked after by the sale assistant Jade Humber (Should be a Manager).

She was excellent in every aspect of her dealing, and I cannot commend her enough. For the first time in buying a car, I felt that a salesperson listened to me and didn t try to just sell me any car to make a deal. Nothing was too much trouble for her and she went that extra mile, she was very patient took the time to answer all my questions throughout the whole process.

I would highly recommend Jade Humber and Vauxhall Chingford to all my family and friends for the purchase of their next vehicle.

Thank you once again, Jade, your help was invaluable.

I had such an excellent experience here. It was my first time purchasing a car through Bristol Street Vauxhall and it was an easy, accomodating time. Thank you so much Peter for your help!

Had a good service very please with the way I was treated and I would highly recommend to people to visit 5* from me!! Also a big thank you to Sami for helping me find my new car!

Very sloppy and not nice staff just want your money and that's it

Brilliant sales service, maximum help for picking the perfect car. Mr. Mehmet Dagcilar was really helpful, highly recommended. Keep up the good work.

Got my first motability car from Andy very helpful and very consistent, charming character. Thanks for all you have done loved the service A.W

Never go without a call and an agreed quote. I came here today, been charged what was agreed on the phone, but double what I wasn't officially quoted for--then they insisted that's always been the price!

Fantastic service at Bristol Street Chingford. Jay made the process very simple and was very helpful during all of it he managed to answer any questions I had with good knowledge of the car I was buying. There was a slight scuff the bumper of the car I was purchasing and Jay quickly got people out to fix this problem. 100% would recommend anyone to visit if looking to buy a good quality car.

Im so please with the efforts that was made by the staff. I would definitely recommend a friend

Brilliant dealership! Thank you James and all the friendly and helpful staff who made buying a car an extremely easy process!

This is my second car from Vauxhall s and I ve had great service from Andy who deals with motability he s so on the ball and keeps u updated would highly recommended . Very pleased with my new car as well

I received a great service with my purchase, as well as being well informed in regards to the correct type of car for my family's needs, I dealt with the used car team and manage to get myself an excellent deal from Rahman who was excellent in looking after us throughout the whole process.

I will defiantly be referring my friends to the dealership, make sure to ask for Rahman and say I sent you :)

I ve brought many cars from Chingford Vauxhall. I love the service and professionalism especially from Petros. 5 star service every single time!

Absolute shambles of a dealership. The first time in my life I've paid for something and not been allowed to leave with it. Most unprofessional unhelpful service I've ever received.

Great service @ Bristol steer motors .... the staff are great and very understandable. keep it up guys !

Second time dealing with Andy (Mobility Dept) and couldn't ask for a better service. A very efficient and friendly gentleman.

I've just gotten the new crossland X from here, the man who helped me was called Andy, he was very welcoming and helpful and very professional. I will differently be recommending this branch to my family and friends.

I just wanna tell people be careful and don t trust that f...krs. They have very bad serves.
They lying for everything before you bye a car they tell you everything like they GeV a replacement car.that they fix your car quickly but that s never happened to me.
They charge my 500 pound for 2 days driving with they re replacement. Careful people for everything else contact me i have very bad experience with Vauxhall Chingford

Wow where do I start from I warn anyone do no buy a car from Bristol Street Motors Chingford they promise and never deliver they tell you one price then add the vat on top.
They let cars go out without servicing it and when something happens they will try and pin it on you.
They will quote you one service price then they will bring you a higher bill and lie to you about extra work that is needed. They Company is a racist from the Service Manager to the General Manager. They lie cheat and steal your money I wouldn't send my enemy there. They have even been on TV for there corrupt behavior. You have been Warned!!!!!

Just popped in to Vauxhall chingford was browsing around as my wife was shopping around in Costco Shah approached me and was very welcoming will defo buy my next car from here no pressure sales approached as I previously had bad service from different dealerships were if you wanna browse you will be interrogate before you view.

Fantastic service from peter panayis excellent choice of car amazing 10 out of ten

Best experience I've ever had, Andy is a great guy, fast efficient, informative and friendly, he makes sure you understand everything you need to know and I have nothing negative to say, wish I could add an additional star

Excellent customer service from Andrew, mobility specialist. Smooth process from beginning to end. Cant rate this place high enough. Excellent. Thank you Andrew.

Jason - The Commercial sales manager was both polite & professional. Made me feel entirely comfortable throughout the whole process, would not hesitate to recommend Jason Broadhurst to anyone who needs to buy a Van.

Very good support from Petros for both buying my car and support afterwards

Came into window shop and left with my first car thanks to Mehmet from the sales team! Fantastic service, I have to reward him for his patience in dealing with my indecisiveness... He is truly a great salesman, very quick and efficient whilst processing the finance. This guy can sell anything, a real asset to the team at Chingford! Thanks Mehmet! Anissa

Leased my 2nd motobility vehicle from this dealership. The sales process was really nice and Andy took me step by step about the different models of cars. He even offered me a better vehicle than the one I wanted originally. The first mishap was when I first went to collect my new car is had a massive scratch on the drivers side wing close to the wing mirror a week later the car was taken to be re sprayed. I still have the vehicle until Tuesday 12 March 2019 as I m about to pick up another motobility vehicle, but unfortunately not with Bristol street motors as this time I didn t see any models that caught my eyes and the advance payments were far too high also. The aftercare was a bit on and off though. The first year servicing was a nightmare as I wasn t told that I had to bring the car in myself and then I was stranded there for most of the day as I lived 9.7 miles away from the dealership and it would of cost me a fortune to take a cab there and back which I did not have enough money for in the first place. The second year service I was a misunderstanding when ordering a courtesy vehicle. I told them not to book my a Vauxhall Corsa as I m quite tall and the vehicle would be cramping for me to drive. When I got there they had a Vauxhall Corsa waiting for me I was so annoyed I took the car anyway by the time I was about 5 to 10 minutes from home I was feeling the aches and pains of being cramped up driving. By the time I brought back the care I had to get my carer to accompany me while I drove the Corsa back and for him to drive my car back for me. Apparently after that I found out that all their courtesy vehicles were most likely to be corsa s, so by the 3rd service and 1st MOT I requested for someone to collect the vehicle and drop it back to me. Had to do the same when a rubber under the front bumper came off and I requested for the rubber to be replaced. The motobility department needs to make sure the aftercare team knows about a disabled persons requirements before booking a service or a MOT so that the disabled customer can decides whether they can use a small courtesy vehicle or not, so alternative arrangements can be made to accommodate all disabled people using motobility vehicles.

Enjoyed my vehicle she is a pleasure and very comfortable to drive when I was able to drive.

Had the car that I wanted and staff were very friendly. I dealt with a sales exec named Peter who was very helpful throughout my purchase

Picked up my new Motability car today. Excellent service throughout from Andy. Thank you!

Customer service is amazing. They offer you coffee upon arrival, waiting area has tv so you don t feel like you re waiting forever.
Had James who sold me my first and now second car. He helped me decide what car to get and payment plans which I struggled with myself. Everyone is really friendly and helpful. Don t be afraid to ask a million and one questions because they will answer them all with a smile. Highly recommend them!

Ptros sold me a lovely car. Excellent service. Extremely satisfied with my car.

Thank you for selling a beautiful car peter very helpful

Sell you a service policy that states priority courtesy car booking
My service was due within 30 days, I call them to find that they have no courtesy cars available
So why sell me a policy based on a priority courtesy car service
Idiots
Got my money back and booked with another authorised vauxhall dealer who had plenty of courtesy cars in stock and I didnt have to pay a monthly premium for it!!!

Thanks to Erin Bali who helped my wife buy a new car today He was professional, courteous, and took time to fully explain the complete process to us. Erin your a Star!

James was absolutely amazing!!! I went in roughly about a week ago I spoke to James about getting a car. He gave me different options as to how I can purchase a car.
At first I was a bit nervous about getting a car as it was my first time buying a car but he made me feel extremely confident and relaxed he gave me all the information about the car now I am so in love with my new car!!! I am so happy I spoke to him!

Lovely place follow by amazing people, thx million to James for all his help and care through the end, he made me think, laugh, and have the best decision.
Definitely I will be back, thx million guys

I received excellent service on Tuesday from Mehmet, he was so lovely and very patient as I couldn t make up my mind. Thanks for all your help, even though I did arrive late on Friday to collect my car and all the other advisors had gone, he was there and got me on the roads. Once again, thank you so much. Would definitely recommend. 10/10 for customer service. And I would definitely return in the future :)