I recently had to switch to UWS from Athens when I...

I recently had to switch to UWS from Athens when I relocated my business. I saw the low reviews and thought it had to be a mistake or the work a few disgruntled customers but, in fact, it's entirely true. In just six months they've missed 6-7 pick-ups. When you reschedule they will often show up before business hours and report they couldn't collect your waste because of the locked gate. Dealing with them is futile - one customer service rep told me it's 'just really hard' scheduling service,' so they can't promise pick-up.