Universal Toyota Reviews

Great price for my trade in. Better price for my GREAT new car. Good customer service and excellent experience.

I had been receiving a airbag recall card in the mail .i finally call and then wait 2 months for the parts .i got an appointment .went and had things fixed I thought.a few days later airbag light came on which I had NEVER SEEN BEFORE now I try to schedule an appointment for this problem to be fixed and told I may have to pay if the light has nothing to do with the recall TOTAL B S like a mechanic fixes something but makes one thing else wrong so you have to pay more money to that mechanic this is an insult

I purchased a used car here a few weeks ago there were minor issues (dents and tear in console) not a big deal however the big issue was the brake light sensor was still on. When test driving the car there was no beeping sound, I went a full week before receiving the car back. We were told the issue would be fixed before returning us the vehicle. When I got the vehicle back the issue still wasn t fixed and now it had a constant beeping if the vehicle was moving over 3mph. I was told I would get a call when the part came in, in-order to fix the sensor however my spouse was the one who had to call and then they said to bring it in(it had already been 2wks). It has now been 3wks since purchasing the vehicle and I had to yet again leave it at the shop to be fixed. I was told by the CD today that the part had already been replaced. So yet again here I am without my car that should ve been fixed before it was ever sold.

Extremely slow! Even with appointment oil changes take over 2 hrs. Customer service is always bad at the universal city location. Expect rude service and to spend hrs at this location

My choice of cars was switched, too bad I took pic of car ID.I did not buy.

Jesse in the service department was super helpful and kept me informed of what was going on with my vehicle during it getting fixed. I will be going to Jesse for all my service needs and recommend you ask for him as well. He goes up and beyond and that's what a service writer should do but so many places lack what he does for you. Thanks for your help Jesse!

Bought both my Jeeps from yall! First Jeep through Hans and then second with Ben. Finance was informative and patient. And the guys in parts are sweet and helpful!!

This 5 star rating is solely for Franco and Jose. These two salesmen were enthusiastic and energetic with their approach, which made my car purchases an enjoyable experience. Even though their management made it difficult for them, their perseverance helped them achieve the goal at hand and for that I m grateful. I wish Franco and Jose continued success and to keep helping people find their dream car.

Pretty great experience, very quick, easy, relaxed and my salesman Hans was very helpful and made the whole process painless and enjoyable. Definitely would recommend this place and Hans in particular.

Just love Toyota ,the service is nice ,and friendly people

I asked for a certain type of truck with exactly what I wanted......showed me everything other. If you don't have what I want don't waste my time.

Normally I hate vehicle shopping and buying due to pushy salesmen. I have to say that this experience was completely different than what I have experienced before. My sales guy was Antonio Gonzalez he was phenomenal from start to finish and NOT pushy at all. I also want to give a shout out to the finance guy Noahie (forgive the spelling), he too was charismatic and funny and made the paperwork process easy to understand and as painless as possible. I highly recommend the folks I have listed in my review.

Xavier is awesome! Everyone was super helpful and nice. Love my new car!

Hans listened to what we needed and wanted. He found us a vehicle and made sure everything was ready when we got to the dealership. We drove 3 hours each direction to purchase this vehicle and it was well worth the trip. Would absolutely recommend the dealership and Hans to anyone looking for a vehicle both used or new. Thank you for making it so easy!

This was probably the best experience we have ever had with an automobile purchase. Our sales representative was helpful, knowledgeable, and made the process as pain-free as he could. We test drove the vehicle I was interested in and that completely won me over. All of the features for my vehicle were explained in enough detail to get me started with my new Highlander without being over-done. We told our representative we ll see him again in a few years when our youngest son starts to drive...

They are so friendly and helpful. I love the free water and pop corn

Service department BROKE my AC knob during a state inspection and didn't say anything. It literally fell off into my hand right after I left, when I KNOW was working when I dropped it off. The manager did make it right, but only after I had to go back and waste my time waiting around more to plead my case.
I know this isn't the end of the world, and perhaps the technician was rushed and didn't even notice that they broke the nob... But that seems pretty unlikely as it was basically inoperable. Watch your back here folks

Excellent service!!! From the day that I have purchased my vehicle to the moments I get services on vehicle!

Nieves Zapata has gone above and beyond my expectations. I contacted them on a Friday morning and was out of there in little to no time. I also needed to work while waiting and Mr. Zapata helped me get situated with the WiFi there as well. All of my needs are met. This is my first time getting my vehicle serviced there. Coupons were applied that universal has provided and Mr. Zapata made sure I got the best services for my buck! Saved tons of money!!!!

Excellent job Toyota !! You all have an awesome individual that make hectic times better! ! I plan to be with you all for a life time!

Customer service was rude over the phone, asked for a service advisor and the lady that answered was hesitant to transfer one over and when I finally got a hold of one he was not any better. For a business, if they can t treat a customer over the phone right that will usually reflect on how they will act in person. If your new to the area, Cavender Toyota will treat you better and also offer better pricing on basic routine services

I visited three areas today: Service, Sales, & Finance. Amanda, Nathan, Adam & Michael really know the meaning of GREAT customer service. Keep up the Awesome work... Thanks Universal Toyota Team!

We ll take care of it, sir. They have a few very good, caring salesmen, but service department is lacking. Avoid having maintenance here unless you want to wait 2.5 hours for an oil change (appointment was at 9, car was done at 11:30).

Buying a used car from this dealership has been one of the worst decisions I have ever made. I purchased a 2005 4Runner wholesale and after two days of driving the engine starts to misfire caused by a bolt stuck on an intake valve on cylinder 4. The dealership agreed the bolt could have been one of the two wire harness bolts left off the vehicle while their technician was attempting to repair a coolant leak. Taking the cheap route, they replace only the valve components where the bolt was stuck instead of properly diagnosing if that bolt had caused more damage. I pick up my vehicle with the same loud tapping symptoms and was told the noise would go away. Instead it got worse, much much worse. Letting the dealership handle the diagnostics this time, they find that there is massive internal engine failure: an intake valve on adjacent cylinder 2 had broken, lodged itself sideways into the head, and was causing damage to the piston head causing all eight of the exhaust valves to break off on the opposite engine head. I was informed that the engine failure had no relation to the bolt being left in the motor. I disagreed as these motors are indestructible and never have this kind of damage just by chance. After some legal issues, lots of personally paid towing fees, unprofessional phone calls, and failed negotiations I am now stuck with a useless vehicle, a blown motor, and 5 months of not having a reliable vehicle. This dealership is obviously not in the customer satisfaction business and I will inform everyone I know of my horrible experience with them.

It was good place!! not now i made an appointment at 9 am a Small problem with the fueses i drop my car with an advisor Cowdi Dean he told me we will dignoz it and charge you $125 it ll take couple hours ..... I said ok so after one day the called me and said ur car door is good you need to replace the cansoul i said i don't have problem with door i have problem with fues is caz my ci/l is not working the guy told me ok we will call you back nobody called me again after 3 days i go there and get my car without fixing i never go back there again and not recommend for any one

Super rude salesman. We came in asking to look not at a specific car, but just a specific make/model, for my aunt. Just to see if it was comfortable for her. We know one of this make/model was listed on the website. There were actually 3 others listed but apparently they are at other dealers in this group. That should have been clearer on the website.

And while she is looking to buy a car, she doesn't know what she wants yet so we are not doing a 'deal' today. If she likes the car you have we would be back when weather was better to test drive and purchase. We made this very clear.

Told Salesman that we also needed to do this quick before the storm that was imminent hit. He wanted to chat about 'what we were looking for in a car, and how much we wanted to pay .....etc" instead of just taking us to the make/model we told him we wanted to see.

In the mean time it starts pouring rain. He finally gets a large umbrella for himself and wanders around the lot to find this car - do you not know where things are on your lot?

Gets the car to the building and as he opens the door to let us out - again in pouring rain - he holds the umbrella over only himself. Not even offering cover to at the very least, my elderly aunt. She is drenched but goes to the car anyway. I turn to go back inside to get out of the rain and the door is locked. I ask him, still with the umbrella over him, to open the door and he just stares at me. My aunt gets out of the car and, again with the umbrella only over him, finally opens the door for us.

Drenched now, he thinks we are going to sit there while he tries to find is a different car and talks to some other sales guys?

First - No. I told you were were in a hurry and we were only interested in that particular make/model.

Second - REALLY? Just for the sheer rudeness of not holding the umbrella over an elderly lady in a downpour - I'll never go back to this dealer.

That is NOT how you treat your guests. If I could give you zero stars I would....

Wanted to post a review because I m one of those people who check reviews everywhere I go before I go and I m sure there are similar people out there. I highly recommend Daniel O. Not only is he professional but he won t try to rip you off like how most salesman do. He will go far and beyond to make sure you re in love with your new car and have no regrets!

Universal Toyota is amazing. From the customer service to the easy to understand process, I left with not only my car running in tiptop shape, but I left feeling great about the work completed. It can be intimidating getting work done on your vehicle when you are not a automotive enthusiast, but my service advisor was awesome!! I highly recommend Universal Toyota!

3rd time buyer. I highly recommend this dealership.

If you re in need of a new or preowned vehicle go and see Daniel Ortega he will take care of you!! Great salesman!

Mr Zapata went beyond my expectations. Great job. Thanks
Sharon Smith.

Repeated poor customer support. Their system doesn't reflect maintenance done so they don't honor the previous work done. They don't diagnosis simple issues for hours after your scheduled appointment time.

This is my 5 Toyota and first one in Texas was concern about buying at a different dealer maybe would not be the same great experience i was use to. I was wrong Brian and Cedric were great not pushy or trying to close the sale, they lessened to me and we all walked away happy

I have never been happier with my choice to shop at Universal Toyota. My salesman, Nathan Whitfield, was incredibly helpful and willing to make sure I was taken care of.

Never again. Hope that says it all. Rude and obnoxious.

Frank Cruz (Franco) is a very exuberant, zesty, kind individual. Franco is also ready to help anyone, especially his customers. I am a two time Toyota owner, and I must say that I am grateful for my salesman Franco Cruz. My prayer for Franco that he will have a great career at Universal Toyota and may God continue to bless him.

Best place to buy a new Toyota. It s a must to see Sam Mora. He made my car buying experience nice and smooth and very quick. No wasted time at all, he was very knowledgeable and answered all my questions/ concerns. Not only will I recommend this dealership to all my friends and family but I will recommend my new friend Sam to all.

The service I received from Sammy Ayyad is always great!!! He is very knowledgeable when it comes to my car. I can always trust him and rely on him doing his best to get issues resolved. Rigo the technician working on my car does an awesome job also. He always tells me what to watch for, gives me tips, and shows me what he did. I will always come to these two guys as long as I own a Toyota. I highly recommend them to anyone. They are so professional and welcoming unlike other dealership I've been to in the past.

Had a great car buying experience. My salesman Axel Garcia got me a great deal!

Friendly , fast service , professional , and clean place

If you are looking for a new Toyota go see Nathan Whitfielfd. He is a good guy and will give you a good deal. He likes to help his customers and follow thru with what he tells you. He is ready to help you.

Luis Quinones helped my find exactly what I was looking for always had a smile on his face and made me feel as if I was buying from a best friend and not just a car salesman. I would definately go back to him in the future and recomemend him to anyone I know. Great preson and very humble.

Tuto, Jagger, and Hugo,, were outstanding I will most definitely purchase from them exclusively...

Had a problem with my nissan frontier that I bought from them. They told me that they only hav one mechanic that looks at vehicles that are not toyotas. Plus he's only ther on tuesdays. One day a week. If I had waited my truck would be sitting in my driveway for 5 days. Went to Gunn Nissan was out with problem fixed in an hr and a half. Apparently when they got it ready for the sales lot. Someone forgot to tighten the oil filter. A mechanic that only works one day a week? Rediculious.

Don't listen to you. Will try to sell you anything they can

Honest, Friendly, upbeat and enthusiastic are just a few words that describe Brad Loeffler. I had a wonderful experience while i leased my brand new Rav 4 recently. Brad is very knowledgeable and professional in his job. I picked up some of Brads calling cards and passed them out to my friends .

Trying to search the used inventory is a pain. I want to see all used trucks , but no do you just want to see every model seperatly .too much back in forth . I can only imagine what would be like to deal with them in person .

Great sales guy even when we ran I to problems he still helped out other than the wait it was great

Professional staff, David and Anthony in the preowned cars department were open to my long negotiations to get me a good price on the car I wanted.

Great Service Writer... responsive and on top of things.

I recently went in to look at a few cars and had a sales person (Abiola Orimolade) help me like no other sales person has. He was friendly and had alot of knowledge about the vehicles I was looking into. He knew I was really unhappy in my current ride and went (I feel like) above for me to get me into a car I've been wanting for years. Thanks lot!

Sam Mora and California Mike were great and got me in my dream truck.

Come see Sam Mora and he will be sure to take great care of you.

Service experience for 4/28/14...Needed oil change and headlight looked at; possibly new tires. I drove in to the left side of the service bay (right side was 3 cars deep). There wasn't anyone around to greet me, but I could tell they were pretty busy. I walked over to the service manager's office as I saw the manager and another employee there. Amanda was quick to greet me and took up my case...in short order we went to her office and got started. I ended up needing new tires and she took the time to show me exactly what shape my tires were in (poor with uneven wear). After waiting about 30 minutes she came back in to let me know new brakes were needed, but there was a special for that just like the tires had a special sale as well. Both initially and after mentioning the brakes she offered the free shuttle service, and this time I took her up on the shuttle offer. Everything was able to be done in one day (dropped the car off around 2:30pm...it was ready a little after 7pm). Amanda made me feel like family, and that my car issues were important to her. She gave me the best deal on all the service I needed done, and I will most definitely be returning and asking for her! Overall a GREAT job on a busy Monday without an appointment!

Waited 15 mins to get checked in for express service

Only ask for Harry Harizavi - This is in ONLY salesman that is honest and fair. He truly cares about his customers. I've never met a salesman like him. I had a bad experience with Universal Toyota about 6 years ago and Harry has restored my faith with Universal Toyota! When me or my family is ready for another vehicle he's the first person I'm going to call! 10 STARS for Harry! Thank you Harry!

I asked them multiple times if they were going to run my credit to which they replied no. Yet my credit was still ran and went down 5 points. Lying isn't good business and says a lot about a man's character. If your looking for a place where you'll get treated with respect and that will do honest business with you don't go here. And if for whatever reason you do decide to go here don't give out any of your personal info because apparently they will do whatever they want with it regardless of what you say.

Always treated great over here! Popcorn was kinda salty however.,,

Amanda Maxwell. Awesome. Fast. Didn't waste my time. Thank you for being awesome!

I would never buy a car or use their service department,nor recommend their service department to anyone.if I could rate it minus 10 I would! The service manager was very unhelpful and unkind to my 70 yr old widowed friend. She had to bring in her car for a takata airbag recall which they said would be about a year to fix but needed to leave because of danger to drive. gave her a rental to use for the duration. When after a month she became concerned about leaving her car there for so long and out in the weather in their back lot she said she would rather take her car back and bring in back when ready to fix. Manager told her very flippantly that it she did she would be charged 1100 dollars for the rental use for that previous month! She told him that was not explained to her not was there any written warning of rental return before her car was fixed in a year! He rudely told her it didnot matter that was what was would happen! He told her other spools just come in monthly and walk out to the back lot and start their cars and buy carcovers for protection . If damage happens to their cars then the car owner's insurance will have to take care of it. The 70 yr old lady would have to walk out to the back lot and do the same! She asked why he did not tell her this when she brought her car in for the recall and he flippantly replied "you did not ask". Nice compassionate customer service,N O T !!!!! So beware of how this dealership treats it's customers especially senior citizens!

John did great and we are happy to tell people to use universal Toyota for there next car or truck. We give John a BIG 10 THANKS JOHN .

Emails and texts went unanswered, poor customer service. I was really hoping this place was good because it's close, but I can see from other reviews that they had the same issue and I should look elsewhere.

Thank you California Mile for explaining to me about the safety features on the Toyota compared to other vehicles. Great Job

I never take the time to write reviews but this was an awful experience. I came here with my Dad to help him purchase a truck. He doesn t speak English very well so I was there to help with the negotiations and such. Vicki Khyle was the sales consultant that worked with us. My dad had already done some initial negotiations a couple days prior. I was reviewing what they had covered the days before but Vicki was very hesitant on giving me clear information. I had asked simple questions about the price but instead of answering the question she responded on something along the lines of, We re the largest Toyota dealership in town. We re not crooked. I was confused as to why she said that when I was asking about a line item on the discounts. I had asked if they can include some add-on items in the price. She came back and said, Looks like they re feeling generous for the holidays. We can do that deal. I looked at the sheet and they basically reduced the discount amount by the cost of the add-ons. I don t know if she thought I wouldn t notice but I was not happy at that point. We ended up getting the truck bc my Dad needed it at that point and I do not live in town to do more shopping around. Vicki said she would contact me on Monday to schedule a time for the add-ons, that we purchased, to be installed. I waited several days and left her several messages because she never contacted me. It was about a week later and I found the contact for the finance manager we worked with and he was able to help me find someone who could help us (Mark- he was the only pleasant part of this entire experience). I m actually getting worked up again remembering this. This was by far the worst car buying experience I ve had to date. I would gladly pay more and take my business elsewhere next time.

I went in for service me and the wife some how Jacob herrera was able to mange to get us Two Brand New Vehicles with our any problem ! We have never been so excited getting an oil change all thanks to Jacob Herrera. A great salesman !

Devine and Jon Henry were great assisting us to select the best opportunity for our daughter's first car! The entire team were very professional and dedicated us the necessary time to make a decision. Thank you! Eduardo & Gaby Gonzalez Family!

I highly reccommend a particular salesman, FRANCO CRUZ was extremely knowledgeable about all
Models, truly exceptional service, even though he is an Aggie...I love my car Franco!!!

It's a great place to buy a vehicle. Great experience. Buying our 4th truck now !! Just love Toyotas !!

Friendly enough staff but they could be a bit more attentive.

Horrible service, was lied to multiple times and they wasted my time unapologetically. THEN after jerking me around, the sales guy had the balls to *try* and push another car sale on me. I would never give this place my business! Run so far away from this place before the same happens to you.

Daniel Ortega made sure everything was truly exceptional! I went with a certain budget in mind and he went above and beyond and got me below my budget! Couldn t be happier with the professionalism of Mr.Ortega. I recommend everybody and their momma s buy from Universal Toyota nd most importantly Daniel Ortega! Best salesman ever!!!

Sales manager just wanted to sell, left us after we told him we were just looking.

We had spent literally 9 hours going from dealership to dealership including other Toyota places trying to get a new car. We knew exactly what we could pay and what we wanted. It wasn't until we came to Universal Toyota and the best salesnan (Ohannas) ( may be spelled wrong). He went way beyond to ensure we got Everything we needef and could afford. We left at closing with our 2018 Camry.

The team at Universal Toyota is amazing! They gave me a great offer on my trade in and worked with me to get a low financing APR and into a certified pre owned 2016 Toyota RAV4! I know when I go in for regular maintenance on it they ll be trustworthy and reliable. Thank you all!

Werner Kroker helped us all the way through. And gave us a heck of a deal. Looking to buy a new or pre-owned vehicle, come see this guy!

I requested maintenance without scheduling an appointment. They still worked me in. The gentleman who assisted me was nice and explained things as they progressed. Generally a good place to go for maintenance. Just make an appointment.

The service here was great. We dealt with Ernest Ayala and he was always attentive and speedy.

Been shopping for a a badly needed van/hylander very patient rep Horus is awesome waiting for me to make my decision.

Very helpful to me as an out of town customer. Wait time about average.

Awsome experience, financing was quick and sales reps were great very helpful.. shout out to DJ my sales rep and Mr. Gomez my financial rep. Ill for sure be back for another vehicle soon. Happy customer.

Great service! Very informative and great communication. :)

Wonderful experience and salesman Jose Otero is the best.

I m super amazed at the fast and friendly service I got today. If I could give more stars I would. Definitely a good choice to use Universal Toyota today. So happy to be part of the Toyota Family.

Great car buying experience. Knowledgeable and friendly sales staff.

Places clean people are nice service not so great as when they rotate your tires they forget that front and back tired need different pressure and over inflate them so that after you leave your car is letting it is something wrong already. As of 12-22-18 we had our next check up and the same thing happened we looked at the paper and they put all the tires at 38p but our tires are saposse to be 36/32 so that's 4 and 2 lbs over they need to learn to read what the tire are saposse to be.

The sevice was excellent. My salesman was Jose De La Garza and he treated me with respect and was very helpful in explaining everything about the Toyota Camery that I bought. I highly recomend going to Universal Toyota.