k

I would never buy a car or use their service depar...

I would never buy a car or use their service department,nor recommend their service department to anyone.if I could rate it minus 10 I would! The service manager was very unhelpful and unkind to my 70 yr old widowed friend. She had to bring in her car for a takata airbag recall which they said would be about a year to fix but needed to leave because of danger to drive. gave her a rental to use for the duration. When after a month she became concerned about leaving her car there for so long and out in the weather in their back lot she said she would rather take her car back and bring in back when ready to fix. Manager told her very flippantly that it she did she would be charged 1100 dollars for the rental use for that previous month! She told him that was not explained to her not was there any written warning of rental return before her car was fixed in a year! He rudely told her it didnot matter that was what was would happen! He told her other spools just come in monthly and walk out to the back lot and start their cars and buy carcovers for protection . If damage happens to their cars then the car owner's insurance will have to take care of it. The 70 yr old lady would have to walk out to the back lot and do the same! She asked why he did not tell her this when she brought her car in for the recall and he flippantly replied "you did not ask". Nice compassionate customer service,N O T !!!!! So beware of how this dealership treats it's customers especially senior citizens!

Comments:

No comments